You may not install the motor in the color upgrade kit.
Follow the instructions under “Color upgrade kit” on page 57.
The desired color or certain characters are not printed.
Cause | What to do |
|
|
Your application software may not be properly set up for color printing.
Use the program’s setup (or install) procedure to check the printer setting and adjust as needed. If your application software is capable of sending control codes, select the color using the ESC r command. (See “Command Lists” on page 121.)
The ribbon cartridge may not be installed properly.
See “Replacing the Ribbon Cartridge” on page 61.
Printing a Self Test
Running the printer’s self test helps you determine whether the printer or the computer is causing the problem:
❏If the self test results are satisfactory, the printer is working properly and the problem is probably caused by your printer driver settings, application settings, computer, or interface cable. (Be sure to use a shielded interface cable.)
❏If the self test does not print properly, there is a problem with the printer. See “Problems and Solutions” on page 88 for possible causes and solutions to the problem.
You can print the self test using either single sheets or continuous paper. See “Printing on Continuous Paper” on page 25 or “Printing on Single Sheets” on page 41 for
