Force10 Networks 100-00055-01 manual Contacting the Technical Assistance Center

Contacting the Technical Assistance Center

How to Contact Force10	Log in to iSupport at www.force10networks.com/support/, and select the Service
TAC	Request tab.
Information to Submit	• Your name, company name, phone number, and E-mail address
	• Preferred method of contact
When Opening a Support
Case	•	Model number
	• Serial Number (see Locating P-Series Serial Numbers on page 130)
	•	Software version number
	•	Symptom description
	• Screen shots illustrating the symptom, including any error messages.
Managing Your Case	Log in to iSupport, and select the Service Request tab to view all open cases and
	RMAs.
Downloading Software	Log in to iSupport, and select the Software Center tab.
Updates
Technical Documentation	Log in to iSupport, and select the Documents tab. This page can be accessed
	without logging in via the Documentation link on the iSupport page.
Contact Information	E-mail: support@force10networks.com
	Web: www.force10networks.com/support/

Telephone:

US and Canada: 866.965.5800

International: 408.965.5800

Locating P-Series Serial Numbers

The P10 serial number is located on a sticker on the back of the unit in the top-right corner (see Figure 2), as well as on the left mounting bracket (see Figure 87). The serial number is below the bar code and has 8 characters.

Figure 87 Location of P10 Serial Number

			P O R T 1 ( P 1 )	P O R T 0 ( P 0 )
			M I R R O R	M I R R O R
E 0 & E 1 I P A D D R E S S			P O R T 1 ( M 1 )	P O R T 0 ( M 0 )
D I S P L AY	M O U S E	S E R I A L V G A	R J - 4 5 S E R I A L

fn9000007

P O W E R

K E Y B O A R D	U S B x 2	L A N 2 L A N 1		I D E N T I F Y H A R D P O W E R
		( E 1 ) ( E 0 )			D I S K
					L E D s
		M A N A G E M E N T
			P O R T S

130 Technical Support