Force10 Networks 100-00055-01 manual Requesting a Hardware Replacement

Requesting a Hardware Replacement

To request replacement hardware, follow these steps:

Step Task

1Determine the part number and serial number of the component.

2Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case by:

•Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center on page 130).

•Contacting Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center on page 130). Provide the following information when using E-mail or phone:

•Part number, description, and serial number of the component.

•Your name, organization name, telephone number, fax number, and E-mail address.

•Shipping address for the replacement component, including a contact name, phone number, and E-mail address.

•A description of the failure, including error messages.

•The support representative will validate your request and issue an RMA number for the return of the component.

3Pack the component for shipment. Label the package with the component RMA number.

P-Series Installation and Operation Guide, version 2.3.1.2 131