Chapter 8 Troubleshooting

Multifeed error occurs frequently.

Do the documents meet the requirements described in

 

 

 

Use documents that meet the requirements.

 

 

 

"Precautions" in "Conditions" (page 41)?

 

 

 

For details, refer to "2.3 Documents for Scanning (ADF)" (page 41).

 

No

 

 

 

 

 

Yes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you are using the Carrier Sheet, is [Double-page spread], [Clipping (Front)] or [Clipping (Duplex)] specified for [Scan Type] in the scanner driver’s setup dialog box?

Yes

If multifeed detection is enabled, is there any document in the batch that does not fulfill the conditions for an accurate detection?

No

No

Yes

Specify either [Double-page spread], [Clipping (Front)] or [Clipping (Duplex)]. For details, refer to "Documents Larger than A4/Letter Size" (page 70) or "Scanning Photographs and Clippings" (page 73).

Fulfill the conditions for an accurate multifeed detection.

For details, refer to "Conditions for Multifeed Detection" (page 45).

Also specify the multifeed detection area if necessary ("Detecting Multifeed Errors" (page 103)).

Did you scan a plastic card or any other thick document?

No

 

Yes

 

Did you fan the documents before loading them?

Yes

 

No

 

Disable multifeed detection.

Fan the documents.

Have the documents just been printed out from a copy machine or a laser printer?

No

Is the document stack thinner than 5 mm?

Yes

Fan the documents a few times to remove static electricity.

Reduce the number of sheets.

Yes

 

No

 

Are the consumables (*1) installed correctly?

No

Yes

Install the consumables correctly.

For details, refer to "Chapter 7 Replacing the Consumables" (page 117).

Are the consumables dirty?

 

 

 

Clean the consumables.

 

 

 

 

 

 

 

 

 

For details, refer to "Chapter 6 Daily Care" (page 108).

 

 

 

Yes

 

 

 

 

 

 

 

 

 

 

 

No

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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