Chapter 8 Troubleshooting
Error Status
■Computer connection issues
Item | Findings |
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|
Operating system (Windows)
Error message
Interface
Example: USB interface
Interface controller
■Feeding issues
Item | Findings |
|
|
Paper type
Main purpose of use
Date of last cleaning
Date of consumable replacement
Operator panel status
■Image quality issues
Item | Findings |
|
|
Scanner driver and |
|
version |
|
|
|
Interface controller |
|
|
|
Operating system |
|
(Windows) |
|
|
|
Application | Example: ScandAll PRO |
| |
|
|
Scanning side(s) | Example: front, back, both |
| |
|
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Resolution | Example: 600 dpi, 75 dpi |
| |
|
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Image mode | Example: color, grayscale, black & white |
| |
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■Other
Item | Findings |
|
|
Can you send the output image and a photo that shows the paper condition by
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