Chapter 8 Troubleshooting

8.4 Before You Contact the Scanner Service Provider

Please check the following items before contacting your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

General

Item

Findings

 

 

Scanner model

 

name

Example: fi-6240Z

 

For details, refer to "8.5 Checking the Product

 

Labels" (page 151).

 

 

Serial No.

Example: 000001

 

 

For details, refer to "8.5 Checking the Product

 

Labels" (page 151).

 

 

Date of manufacture

Example: 2011-06 (June 2011)

 

 

For details, refer to "8.5 Checking the Product

 

Labels" (page 151).

 

 

Date of purchase

 

 

 

Symptom

 

 

 

Frequency of

 

trouble

 

 

 

Warranty

 

 

 

Options used

Example: fi-614PR

 

 

For details, refer to "A.4 Scanner Options" (page

 

196).

 

 

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