Hitachi MK-96RD647-01 manual Convention for Storage Capacity Values, Getting Help

Convention for Storage Capacity Values

Physical storage capacity values (e.g., disk drive capacity) are calculated based on the following values:

1 KB = 1,000 bytes

1 MB = 1,0002 bytes

1 GB = 1,0003 bytes

1 TB = 1,0004 bytes

1 PB = 1,0005 bytes

Logical storage capacity values (e.g., logical device capacity) are calculated based on the following values:

1 KB = 1,024 bytes

1 MB = 1,0242 bytes

1 GB = 1,0243 bytes

1 TB = 1,0244 bytes

1 PB = 1,0245 bytes

1 block = 512 bytes

Getting Help

If you need to call the Hitachi Data Systems Support Center, make sure to provide as much information about the problem as possible, including the circumstances surrounding the error or failure and the exact content of any messages displayed on the z/OS and/or open-system hosts. Please collect the following information before you call for technical support:

•Error codes: FCU error code, FAL error code, SYS error code. Use the FCU GUI to check recent error information (Help-Error command for UNIX, View-Error information command for NT).

•FCU parameters: direction (mto or otm), input and output files, and FCU options (code conversion, padding, delimiter, empty file, RDW, VSE record).

•FX volume definition file: contents

•FCU parameter definition file (if used): contents

•Command line log (if possible).

•FAL error logs. The FAL logs for UNIX are /tmp/fal_error and

/tmp/fal_error.bak, and /tmp/fal_dump and /tmp/fal_dump.bak. The FAL logs for Windows 2000/2003/Windows NT systems are c:\fal_error and c:\fal_error.bak, and c:\fal_dump and c:\fal_dump.bak.

•Windows 2000/2003/Windows NT systems only: FCU log file (e.g., fcudata.prm.log), and Dr. Watson’s log file (e.g., c:\WINNT\DRWTSN32.LOG).

•Syslog: error information and other applicable contents

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Hitachi USP V Cross-OS File Exchange User’s Guide