Hitachi Koki USA Hi-35pc user manual Troubleshooting, Unable to Print

Troubleshooting Chapter 5

5-2

1. Troubleshooting

Unable to Print

This chapter explains about the troubleshooting procedures for possible malfunctions. Perform the troubleshooting procedures given below in that order when the machine is unable to print even if you execute a print command from your computer.

Symptom	Possible Cause	Action
A message	An error is present in	Check the control panel of the
appears on the	the machine.	machine. If an error is displayed,
computer		identify the error and take the
screen, saying		necessary action by referring to
to the effect that		"Error List" on p. 5-9.
"no printer is
	The interface cable	Check that the printer controller
connected," "no
	that connects the	connection cable is plugged into
paper is
	printer controller to the	the machine.
loaded," or
	machine is
"LPT1 write
	disconnected.
error."
	The printer cable or	Check that the printer cable or
	network cable is	network cable is connected
	disconnected.	properly to the computer and
		printer controller.
Printing does	An error is present in	Check the control panel of the
not start despite	the machine.	machine. If an error is displayed,
the completion		identify the error and take the
of printing		necessary action by referring to
setup on the		"Error List" on p. 5-9.
computer.
	The interface cable	Check that the printer controller
	that connects the	connection cable is plugged into
	printer controller to the	the machine.
	machine is
	disconnected.
	The printer cable or	Check that the printer cable or
	network cable is	network cable is connected
	disconnected.	properly to the computer and
		printer controller.
	The printer driver	Check the printer name selected in
	selected for printing is	the "Print" dialog box.
	not for the Digital
	Copier 35cpm.
	A print job yet to be	Refer to the Job List on the
	processed is loaded in	machine control panel to check for
	the machine, causing	print order.
	the printer to wait.