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HP Armada V300 TROUBLESHOOTING, Troubleshooting Checklist

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chapter 16

TROUBLESHOOTING

Troubleshooting Checklist

If you encounter a minor problem with the computer or software applications, go through the following checklist for possible solutions:

■Is the computer connected to an external power source or does it have a fully charged battery pack installed?

■Is the computer turned on and is the power light on?

■Are all cables connected properly and securely?

■Did the diskette drive contain a nonbootable diskette when you turned on the computer?

■Have you installed all the necessary device drivers? For example, if you are using a mouse, you may need to install a mouse device driver.

■Have you installed printer drivers for each application?

■Did you exit properly from Windows before shutting off your computer? Failure to exit properly can result in file corruption.

■Have you scanned the computer for viruses?

While your computer is configured just for you, problems you encounter while working may not be unique. Eliminating the typical problems described in these troubleshooting sections may save you time and money. If you have a problem with your computer, consider the problems and possible solutions in the troubleshooting sections. If the problem appears related to a software application, also check the documentation provided with the software. You may discover something you can resolve easily by yourself. If the condition persists, contact your Compaq authorized service provider or the Customer Support Center.

Troubleshooting 16-1

Contents

Compaq Armada Series of Personal Computers Getting Started Taking A Look At the Computer Using the Keyboard Using Battery Packs Managing Power Working with Removable Drives and Device Bays Using an Internal Modem (Available on Select Models) Connecting External Devices Using PC Cards Using Audio Features Upgrading the Computer Maintenance & Travel Guidelines Security Features Intelligent Manageability Computer Setup and Diagnostics Utilities Troubleshooting Notice CONTENTS Page Page CONNECTING EXTERNAL DEVICES Connecting an External Enhanced Keyboard Connecting a Mouse or Other External Pointing Device USING PC CARDS USING AUDIO FEATURES & T Page TROUBLESHOOTING Solving Software Application Problems appendix A COMPAQ CUSTOMER SUPPORT A-1 appendix C ELECTROSTATIC DISCHARGE C-1 When Handling Removable Drives When Installing Internal Components USING THIS GUIDE GETTING STARTED Finding Assistance Identifying Packing Box Contents Identifying Hardware Components AT THE COMPUTER Front Components Front Components Front Components Continued Left Side Components Left Side Components Right Side Components Right Side Components Right Side Components Continued Rear Components Rear Components Bottom Components Bottom Components Status Indicator Lights Status Indicator Lights USING THE KEYBOARD Using the TouchPad Identifying TouchPad Components Navigating with the TouchPad TouchPad Procedures Setting TouchPad Preferences Using Hotkeys Hotkeys Quick Reference Switching the Image Adjusting System Volume Initiating Quick Controls Setting a Power Conservation Level Viewing Battery Status Adjusting Panel Contrast Adjusting Brightness Stretching Text Using the Embedded Numeric Keypad Toggling the Keypad On and Off Operating the Keypad Keys as Standard Keys Enabling the Keypad at Startup USING BATTERY PACKS Learning About Battery Packs Using a New Battery Pack Charging Battery Packs Inserting and Removing the Primary Battery Pack Removing the Primary Battery Pack Inserting the Primary Battery Pack Storing a Battery Pack Recommended Battery Pack Storage Temperatures Maximizing Battery Pack Life Recycling Used Battery Packs System Beeps Beeps with a Blinking Battery Charge Light Beeps with a Blinking Power/Suspend Light Turning Beeps On or Off MANAGING POWER Selecting a Power Source Using Suspend (Standby) and Hibernation Using Standby (Suspend) and Hibernation Using Standby (Suspend) and Hibernation Continued Managing Low-BatteryConditions Identifying Low-BatteryConditions Resolving Low-BatteryConditions Charging a Battery Pack Monitoring the Charge in a Battery Pack Using the Battery Status Tab Using the Battery Meter or Power Meter Icon In Windows 95 and Windows 98— In Windows NT 4.0— Using the Power or Power Meter Tab Calibrating a Battery Pack Running a Calibration Stopping a Calibration Using Power Preferences Setting Power Preferences in Windows 95 and Windows NT Page Setting Power Preferences in Windows Turning Auto Insert Notification On or Off Conserving Battery Power Battery Power Conservation Checklist Conserving Battery Power in Windows Conserving Battery Power in Windows NT Bay Configuration Bay Configuration Caring for Removable Drives Changing the Startup Sequence with MultiBoot Selecting Diskettes MultiBay Devices Inserting a MultiBay Device Removing a MultiBay Device Using a Second Hard Drive Using the CD-ROMDrive or DVD-ROMDrive Inserting a Compact Disc Removing a Compact Disc Manually Ejecting a Compact Disc Using the LS-120Drive Using the Second Battery Pack USING AN INTERNAL MODEM Connecting the Modem Cable Selecting Communication Software Using Modem Commands and Dial Modifiers Uninstalling the Modem Using the Modem While Traveling Internationally Using a Country-SpecificModem Adapter Selecting a Country-SpecificModem Configuration Travel Connection Checklist Set the modem to ignore dial Connecting an External Enhanced Keyboard Connecting an External Monitor Connecting a Television Monitor Connecting a Mouse or Other External Pointing Device Connecting a Serial Printer Connecting a Parallel Printer Connecting Infrared Equipment Configuring the Infrared Port Enabling the Infrared Port Connecting USB Peripherals Connecting to a Port Replicator USING PC CARDS PC Card Types Inserting a PC Card With the label side up, insert the Removing a PC Card PC Card Device Drivers Changing PC Card Settings Managing PC Card Power Zoomed Video Stopping a PC Card USING AUDIO FEATURES Identifying the Audio Components Audio Components Using Internal and External Microphones Using Internal and External Speakers/Headphones Controlling Audio Volume Speaker Ports UPGRADING THE COMPUTER Upgrading System Memory Checking the Amount of Memory Obtaining an Optional Memory Expansion Board Inserting a Memory Expansion Board Insert the memory expansion board into the empty memory expansion slot Push the memory expansion board down external cables during this step 7. Replace the keyboard 8. Reconnect external cables and turn on the computer Removing a Memory Expansion Board Page Upgrading the Hard Drive Removing and Inserting the Primary Hard Drive Attaching a Hard Drive Adapter Adding an Internal Modem MAINTENANCE AND TRAVEL GUIDELINES Updating the System Obtaining Customized Update Information with Info Messenger Obtaining Software Updates and Enhancements by Subscription Obtaining Software Updates from the Compaq Internet Site Ordering Preinstalled Software Updating the System ROM Displaying the Version of the Installed System ROM Obtaining a System ROM Installing a System ROM from a Diskette Reinstalling Software Caring for the Computer Preparing the Computer for Shipping or Travel Traveling with the Computer ■If you are traveling internationally: voltage converter kit sold for appliances SECURITY FEATURES Types of Security Using the Cable Lock Using the Power-OnPassword Establishing the Power-OnPassword Entering a Power-OnPassword Changing the Power-OnPassword Deleting the Power-OnPassword If You Forget Your Power-OnPassword Using Quick Controls Enabling Quick Controls Using the Setup Password Establishing the Setup Password Entering the Setup Password Changing the Setup Password Deleting the Setup Password Enabling and Disabling Devices DriveLock Overview User and Master Passwords Overview Establishing DriveLock Protection Changing the User or Master Password Removing DriveLock Protection INTELLIGENT MANAGEABILITY Intelligent Manageability Overview Asset Management Fault Management Fault Management Alerts Security Management Configuration Management COMPUTER SETUP AND DIAGNOSTICS UTILITIES Selecting Computer Setup or Compaq Diagnostics for Windows Using Computer Setup Selecting from the File Menu Selecting from the Security Menu Selecting from the Advanced Menu Using Compaq Diagnostics for Windows Running a Diagnostic Test ■Custom Test—Performsmaximum testing on a selected device ■To run all tests listed beneath your selection, select the Check All button 5.Select a test mode Interactive Mode TROUBLESHOOTING Troubleshooting Checklist Solving Audio Problems Solving Audio Problems Continued Page Solving Battery Problems Solving Battery Problems Continued Solving CD-ROMDrive and DVD-ROMDrive Problems Solving Diskette and SuperDisk LS-120Drive Problems Solving Diskette and SuperDisk LS-120Drive Problems Continued Solving Hard Drive Problems Solving Hardware Installation Problems Solving Keyboard Problems Solving Memory Problems Solving Modem Problems Solving Modem Problems Continued Page Page Page Page Solving PC Card Problems Solving PC Card Problems Continued Page Solving Power Problems Solving Printer Problems Solving Screen Problems Solving Screen Problems Continued Solving Software Application Problems Solving Pointing Device Problems Solving Infrared Problems Solving Infrared Problems Continued COMPAQ CUSTOMER SUPPORT Preparing to Call Technical Support Worldwide Telephone Numbers Worldwide Telephone Numbers Worldwide Telephone Numbers Continued Page Page Page Page Page Page REGULATORY NOTICES Regulatory Agency Series Numbers Federal Communications Commission Notice Modifications Cables Canadian Notice Avis Canadien European Notice Japanese Notice German Ergonomics Notice Airline Travel Notice Energy Star Compliance Battery Notice Power Cords Laser Safety CDRH Regulations Laser Information Safety Precautions for Modems U.S. Regulations Governing the Use of Modems Page Telephone Consumer Protection Act of Canadian Regulations Governing New Zealand Modem Statements Page Macrovision Corporation Notice ELECTROSTATIC DISCHARGE Preventing Electrostatic Discharge When Handling Removable Drives When Installing Internal Components Grounding Methods SPECIFICATIONS Electrical Ratings for AC Adapter INDEX