Solving Software Application Problems

Most software application or installation problems occur as a result of one or more of the following:

The application was not installed correctly.

Memory was not allocated correctly.

A conflict exists between applications.

Solving Software Application Problems

Problem

Possible Cause

Solution

 

 

 

 

 

Insufficient memory

There is not enough

Check the

 

to run application

memory for the

documentation that came

 

 

application.

with the software for

 

 

 

memory requirements

 

 

 

and install additional

 

 

 

memory, if needed.

 

 

 

 

 

 

 

Call Compaq Customer

 

 

 

Support for help with

 

 

 

memory optimization.

 

 

 

 

 

Cannot run

The application has

Using Windows Notepad,

 

application from

not been added to the

add the application

 

current directory

path statement in the

directory with the full

 

 

AUTOEXEC.BAT file.

path name to the

 

 

 

AUTOEXEC.BAT file.

 

 

 

 

 

16-26 Troubleshooting