Solving Printer Problems
Problem | Possible Cause | Solution |
|
|
|
Printer will not turn | The cables may not |
on | be connected properly |
| or the printer is |
| unplugged. |
Ensure that the cables are properly connected and that the power plug is connected to an electrical outlet.
Printer will not print | Printer is not turned | Turn on the printer. |
| on. |
|
|
|
|
| Printer is not online. | Set the printer to online. |
| The printer drivers for | Install the necessary |
| the application are not | printer drivers using the |
| installed. | Add New Hardware |
|
| wizard. |
|
| If you are running |
|
| Windows NT 4.0, click |
|
| StartÆControl PanelÆ |
|
| Printers to install the |
|
| necessary printer drivers. |
|
|
|
Printer is offline | Paper tray is empty. | Fill the paper tray with |
|
| paper. Set the printer to |
|
| online. |
|
|
|
Printer prints garbled | Correct printer drivers | Install the correct printer |
information | are not installed. | drivers. |
|
|
|
| Cables are not | Ensure that the printer |
| connected properly. | cable is properly |
|
| connected to the |
|
| computer or convenience |
|
| base. |
|
|
|
Troubleshooting
