Solving CD-ROM Drive and DVD-ROM Drive Problems

Problem

Possible Cause

Solution

 

 

 

CD-ROM drive cannot read a compact disc

The CD is not properly seated in the drive.

Eject the CD, reseat it, and close the tray.

 

The CD has been

Eject the CD, turn it over,

 

 

loaded upside down.

then reload.

 

 

 

 

 

 

The CD may be dirty

Clean the CD and

 

 

or scratched.

reload it.

 

 

 

 

 

 

 

Load another CD.

 

 

 

 

 

Cannot eject

CD is not properly

Turn off the computer

 

compact disc

loaded in the drive.

and insert a thin metal

 

 

 

rod into the emergency

 

 

 

eject hole on the front

 

 

 

bezel of the CD-ROM

 

 

 

drive. Press firmly.

 

 

 

Slowly pull the tray out

 

 

 

from the drive until the

 

 

 

tray is fully extended,

 

 

 

then remove the CD.

 

 

 

 

 

Troubleshooting 16-7