Solving Modem Problems Continued

Problem

Possible Cause

Solution

 

 

 

Modem loses

Call Waiting may be

Disable Call Waiting

connection

interfering with the

before dialing.

 

connection.

For information about

 

 

 

 

disabling Call Waiting,

 

 

consult your operating

 

 

system documentation.

 

 

To obtain the disable call

 

 

waiting code for your

 

 

dialing area, consult your

 

 

local telephone service

 

 

provider.

 

 

 

 

Another device on

Hang up an extension

 

your telephone line

telephone and

 

may be causing

disconnect any other

 

interference.

devices that may be

 

 

using the same

 

 

telephone line, then

 

 

redial.

 

 

 

 

Hibernation was

1. Restore power, if

 

initiated; the computer

necessary.

 

reached a low-battery

2. Slide the power switch

 

or critical low-battery

 

to exit Hibernation, if

 

condition.

 

necessary.

 

 

 

 

3. Restart the

 

 

communications

 

 

software application.

 

 

 

 

Your service provider

Ask your service provider

 

may have an inactivity

if idle time on the line

 

timeout.

terminates the

 

 

connection.

 

 

 

16-18 Troubleshooting