
Solving Modem Problems Continued
Problem | Possible Cause | Solution |
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Modem loses | Call Waiting may be | Disable Call Waiting |
connection | interfering with the | before dialing. |
| connection. | For information about |
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| |
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| disabling Call Waiting, |
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| consult your operating |
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| system documentation. |
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| To obtain the disable call |
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| waiting code for your |
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| dialing area, consult your |
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| local telephone service |
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| provider. |
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| Another device on | Hang up an extension |
| your telephone line | telephone and |
| may be causing | disconnect any other |
| interference. | devices that may be |
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| using the same |
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| telephone line, then |
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| redial. |
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| Hibernation was | 1. Restore power, if |
| initiated; the computer | necessary. |
| reached a | 2. Slide the power switch |
| or critical | |
| to exit Hibernation, if | |
| condition. | |
| necessary. | |
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| |
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| 3. Restart the |
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| communications |
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| software application. |
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| Your service provider | Ask your service provider |
| may have an inactivity | if idle time on the line |
| timeout. | terminates the |
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| connection. |
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