Appendix a | HP V300 manual

chapter 16

TROUBLESHOOTING
Troubleshooting Checklist	16-1
Solving Software Application Problems	16-26
appendix A
COMPAQ CUSTOMER SUPPORT
Preparing to Call Technical Support	A-1
Worldwide Telephone Numbers	A-2
appendix B
REGULATORY NOTICES
Regulatory Agency Series Numbers	B-1
Federal Communications Commission Notice	B-2
Modifications	B-2
Cables	B-2
Declaration of Conformity for Products Marked with the
FCC Logo (United States only)	B-2
Canadian Notice	B-3
Avis Canadien	B-3
European Notice	B-3
Japanese Notice	B-4
German Ergonomics Notice	B-4
Airline Travel Notice	B-4
Energy Star Compliance	B-4
Battery Notice	B-4
Power Cords	B-5
Laser Safety	B-6
CDRH Regulations	B-6
Safety Precautions for Modems	B-7
U.S. Regulations Governing the Use of Modems	B-7
Telephone Consumer Protection Act of 1991	B-9
Canadian Regulations Governing the Use of Modems	B-9
New Zealand Modem Statements	B-10
Macrovision Corporation Notice	B-12

Contents xi

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HP V300 manual Appendix a

Contents

Compaq Armada Getting Started Taking a Look At the Computer Using the Keyboard Using Battery Packs Managing Power Working with Removable Drives Device Bays Using an Internal Modem Available on Select Models Connecting External Devices Using PC Cards Using Audio Features Upgrading the Computer Maintenance & Travel Guidelines Security Features Intelligent Manageability Computer Setup and Diagnostics Utilities Troubleshooting Compaq Computer Corporation Contents Maximizing Battery Pack Life Selecting Diskettes MultiBay Devices 10-1 Upgrading the Computer 13-7 Appendix a Appendix D Directions could result in damage to equipment or loss Using this GuideInformation Finding Assistance Getting Started Identifying Packing Box Contents Component Function Identifying Hardware ComponentsFire, or damage to the equipment Front Components ComputerFront Components Stereo speakers Built-in speakers for high-quality Left Side Components Left Side Components Right Side Components Right Side Components Right Side Components Rear Components Rear Components Bottom Components Bottom Components Status Indicator Lights Status Indicator LightsLight Function Using the TouchPad Using the Keyboard Identifying TouchPad Components Setting TouchPad Preferences Navigating with the TouchPad TouchPad ProceduresTask Procedure Hotkeys Quick Reference Using HotkeysFn+F10 hotkeys, press Scroll LockÆScroll Lock+F10 Task Hotkeys Adjusting System Volume Switching the ImagePress Fn+F5+M or Viewing Battery Status Setting a Power Conservation LevelAdjusting Panel Contrast Initiating Quick Controls Displaying System Information Adjusting BrightnessStretching Text Toggling the Keypad On and Off Using the Embedded Numeric KeypadFn+Num Lk Enabling the Keypad at Startup Operating the Keypad Keys as Standard Keys Learning About Battery Packs Using Battery Packs Charging Battery Packs Using a New Battery Pack Removing the Primary Battery Pack Inserting and Removing the Primary Battery Pack Inserting the Primary Battery Pack Maximizing Battery Pack Life Storing a Battery PackRecommended Battery Pack Storage Temperatures Storage Time Temperature Range F Temperature Range C Beeps with a Blinking Battery Charge Light Recycling Used Battery PacksSystem Beeps Turning Beeps On or Off Beeps with a Blinking Power/Suspend Light Selecting a Power Source Managing PowerTask Recommended Power Source Using Suspend Standby and Hibernation Task Procedure Result Using Standby Suspend and Hibernation Using Standby Suspend and Hibernation Identifying Low-Battery Conditions Managing Low-Battery Conditions If external power is available, do one of the following Resolving Low-Battery Conditions If you are charging the battery pack in the computer Charging a Battery Pack Using the Battery Status Tab Monitoring the Charge in a Battery PackUsing the Battery Meter or Power Meter Icon Windows NT Windows 95 and Windows Using the Power or Power Meter Tab Calibrating a Battery Pack Running a Calibration Stopping a Calibration Battery Number Battery Pack Location Using Power Preferences Preference Setting Power Preferences Windows 95 and Windows NT Preference Procedure from Control Panel Setting Power Preferences in Windows Battery Power Conservation Checklist Conserving Battery PowerTurning Auto Insert Notification On or Off Conserving Battery Power in Windows NT Conserving Battery Power in Windows Bay Configuration Bay ConfigurationFunctional Bay Devices Supported Power State Caring for Removable Drives Changing the Startup Sequence with MultiBoot Type of Drive Diskettes Accepted Selecting Diskettes Inserting a MultiBay Device MultiBay Devices Removing a MultiBay Device Using a Second Hard Drive Removing a Compact Disc Using the Second Battery Pack Using the LS-120 DriveManually Ejecting a Compact Disc Connecting the Modem Cable Using AN Internal ModemWhen opening the equipment’s enclosure RJ-45 jack Selecting Communication Software Uninstalling the Modem Using Modem Commands and Dial ModifiersUsing the Modem While Traveling Internationally Using a Country-Specific Modem Adapter Selecting a Country-Specific Modem Configuration Travel Connection Checklist Using an Internal Modem Available on Select Models Connecting an External Monitor Connecting an External Enhanced Keyboard Connecting a Television Monitor Connecting a Serial Printer Connecting a Mouse or Other External Pointing DeviceConnecting a Parallel Printer Configuring the Infrared Port Connecting Infrared Equipment Enabling the Infrared Port Connecting to a Port Replicator Connecting USB Peripherals PC Card Types Using PC CardsInserting a PC Card Using PC Cards Removing a PC Card Managing PC Card Power Changing PC Card SettingsPC Card Device Drivers Stopping a PC Card Zoomed Video Identifying the Audio Components Using Audio FeaturesAudio Components Control before putting on headphones Using Internal and External Microphones Controlling Audio Volume Using Internal and External Speakers/HeadphonesHeadphones Speaker Ports Upgrading System Memory Upgrading the ComputerChecking the Amount of Memory Inserting a Memory Expansion Board Obtaining an Optional Memory Expansion Board External cables during this step Removing a Memory Expansion Board External cables during this procedure Upgrading the Computer Attaching a Hard Drive Adapter Upgrading the Hard DriveAdding an Internal Modem Removing and Inserting the Primary Hard Drive Obtaining Customized Update Information with Info Messenger Maintenance and Travel GuidelinesObtaining Software Updates and Enhancements by Subscription Updating the System Updating the System ROM Displaying the Version of the Installed System ROM Obtaining a System ROM Installing a System ROM from a Diskette Caring for the Computer Reinstalling SoftwareComputer keyboard Traveling with the Computer Preparing the Computer for Shipping or Travel Voltage converter kit sold for appliances Types of Security Security Features Using the Cable Lock Establishing the Power-On Password Using the Power-On PasswordEntering a Power-On Password Country Key Character Changing the Power-On Password If You Forget Your Power-On Password Deleting the Power-On Password Enabling Quick Controls Using Quick Controls Establishing the Setup Password Using the Setup Password Changing the Setup Password Entering the Setup Password Enabling and Disabling Devices Deleting the Setup Password DriveLock Overview User and Master Passwords Overview Establishing DriveLock Protection Changing the User or Master Password Removing DriveLock Protection Intelligent Manageability Overview Intelligent Manageability Asset Management Fault Management Security Management Fault Management Alerts Configuration Management Selecting Computer Setup or Compaq Diagnostics for Windows Computer Setup Diagnostics Utilities Using Computer Setup Begin here To do this Selecting from the File Menu Selecting from the Security Menu Selecting from the Advanced Menu Want to disable QuickBoot Running a Diagnostic Test Using Compaq Diagnostics for Windows Computer Setup and Diagnostics Utilities Troubleshooting Checklist Troubleshooting Problem Possible Cause Solution Solving Audio Problems Microphone plug Controls on the left side Solving Battery Problems Solving Battery Problems Solving CD-ROM Drive and DVD-ROM Drive Problems Solving Diskette and SuperDisk LS-120 Drive Problems Use the correct diskette Solving Hard Drive Problems Solving Hardware Installation Problems Solving Memory Problems Solving Keyboard Problems ATX3DT Solving Modem Problems ATM1 Excess Line Problem Possible Cause Solution Settings on the sending and receiving modem do not match Problem Possible Cause Solution Solving PC Card Problems Windows 95, Windows Computer beeps Solving Power Problems Solving Printer Problems Solving Screen Problems Information to the screen Solving Software Application Problems Solving Pointing Device Problems Solving Infrared Problems Solving Infrared Problems Possible Cause Solution Preparing to Call Technical Support Compaq Customer Support Worldwide Telephone Numbers Worldwide Telephone NumbersCountry Location Code Telephone Number Brazil Colombia Greece Korea Norway Spain Venezuela Regulatory Agency Series Numbers Regulatory Notices Modifications Federal Communications Commission NoticeCables Avis Canadien Canadian NoticeEuropean Notice Japanese Notice German Ergonomics Notice Battery NoticeAirline Travel Notice Energy Star Compliance Power Cords Cdrh Regulations Laser SafetyLaser Information Regulations Governing Use of Modems Safety Precautions for Modems Regulatory Notices Canadian Regulations Governing Use of Modems Telephone Consumer Protection Act New Zealand Modem Statements Regulatory Notices B-11 Macrovision Corporation Notice When Installing Internal Components When Handling Removable DrivesElectrostatic Discharge Preventing Electrostatic Discharge Grounding Methods Electrical Ratings for AC Adapter Specifications Armada Reference Guide, online, 1-1 audio Index Index Index Index Index Index QuickRestore CD-ROMs,12-4 Index Index Index