Solving Modem Problems Continued

Problem

Possible Cause

Solution

 

 

 

No dial tone, with or

The modem or

Refer to Chapter 7.

without NO DIAL

modem COM port is

Using an Internal

TONE message

disabled.

Modem.

The modem is not responding to commands from the computer keyboard.

1.At the command line in terminal mode, type AT, then press Enter.

If the modem displays OK, the modem and computer are working together.

If the modem displays ERROR, or does not respond, restart the computer and repeat steps 1 and 2.

 

 

2. Type ATDT and listen

 

 

for a dial tone.

 

 

3. Press any key to hang

 

 

up the modem.

 

 

 

Modem sounds are

Modem speaker is

At the command line in

not audible

turned off.

terminal mode, type

 

 

ATM1.

 

 

 

 

System sound is

Press the FN+F5

 

muted or turned down. hotkeys, then adjust the

 

 

volume.

 

 

 

Continued

16-14 Troubleshooting