appendix A
COMPAQ CUSTOMER SUPPORT
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting chapter, you may need to call technical support. To receive the fastest possible solution when you call, follow the instructions in Chapter 15 to run the Compaq diagnostics utilities. Have the following available when you call:
■The computer
■Serial number on the bottom of the computer
■Purchase date on invoice
■Conditions under which the problem occurred
■Error messages that occurred
■Hardware configuration
■Type of printer connected
■Hardware and software you are using
■Product identification number (PIN), which you entered when you set up the computer. (Click StartÆSettingsÆ Control PanelÆSystemÆGeneral tab. Your PIN number is below your name.)
Compaq Customer Support