1. Troubleshooting
Unable to Make Correct Settings / Unable to Print Exactly as Set
Perform the troubleshooting procedures given below in that order when you cannot make proper settings in the printer driver or when the print results do not represent what has been set.
Symptom | Possible Cause | Action |
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Unable to select an | Some functions cannot be | Do not select items which are |
item in the printer | combined. | dimmed or marked with . |
driver. |
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The "Conflict Setting | An illegal combination of | Check for combination and |
Validation" dialog box | functions has been made. | make a correct combination of |
is displayed on the |
| functions. |
computer screen. |
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Unable to print exactly | Incorrect settings are | Check the setting for each |
as set. | made. | item of the printer driver. |
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The watermark cannot | The watermark is not | Check the watermark setting. |
be printed. | correctly set. |
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| The "Darkness" setting of | Check the "Darkness" setting |
| the watermark is low. | of the watermark. |
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Unable to specify | Staple can be specified | Select "Finisher" or "Mailbin |
Staple. | only when "Finisher" or | Finisher" for "Finisher" on the |
| "Mailbin Finisher" is | "Device Option" property |
| selected for "Finisher" on | sheet, and select "Elevator |
| the "Device Option" | Tray" for "Paper Output" on |
| property sheet and | the "Paper" property sheet. |
| "Elevator Tray" is selected |
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| for "Paper Output" on the |
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| "Paper" property sheet. |
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| No stapling can be effected | Check the setting of the paper |
| if the paper size is any but | size, paper source, exit port, |
| Ledger, Legal, Letter, A4, | Booklet, OHP Interleaving, |
| and A3, the paper source is | and Collated. |
| the manual feed port, any |
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| exit port is selected but the |
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| Elevator Tray, Booklet is |
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| specified, OHP |
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| Interleaving is specified, or |
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| UnCollated is specified. |
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