HP 100 COLOR CE866ABGJ, 100 COLOR MFP M175, 100 CE866ARBGJ manual Solve common Mac problems

Models: 100 CE866ARBGJ

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Solve common Mac problems

The printer driver is not listed in the Print & Fax list

The product name does not appear in the product list in the Print & Fax list

The printer driver does not automatically set up the selected product in the Print & Fax list

A print job was not sent to the product that you wanted

When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.

You are using a generic printer driver when using a USB connection

The printer driver is not listed in the Print & Fax list

1.Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/ PPDs/Contents/Resources. If necessary, reinstall the software.

2.If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the software.

The product name does not appear in the product list in the Print & Fax list

1.Make sure that the cables are connected correctly and the product is on.

2.Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list.

3.Replace the USB or network cable with a high-quality cable.

The printer driver does not automatically set up the selected product in the Print & Fax list

1.Make sure that the cables are connected correctly and the product is on.

2.Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/ PPDs/Contents/Resources. If necessary, reinstall the software.

3.If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the software.

4.Replace the USB or network cable with a high-quality cable.

A print job was not sent to the product that you wanted

1.Open the print queue and restart the print job.

2.Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list.

166 Chapter 13 Solve problems

ENWW

Page 180
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HP 100 COLOR CE866ABGJ, 100 CE866ARBGJ Solve common Mac problems, The printer driver is not listed in the Print & Fax list