HP 100 CE866ARBGJ manual Product software problems with Windows, Problem, Solution, Printer folder

Models: 100 CE866ARBGJ

1 220
Download 220 pages 58.76 Kb
Page 179
Image 179
Product software problems with Windows

Product software problems with Windows

Problem

Solution

 

 

A printer driver for the product is not visible in the

Restart the computer to restart the spooler process. If the spooler

Printer folder

has crashed, no printer drivers will appear in the Printers folder.

 

Reinstall the product software.

 

NOTE: Close any software programs that are running. To close a

 

software program that has an icon in the system tray, right-click the

 

icon, and then select the Close or Disable option.

 

Try plugging the USB cable into a different USB port on the

 

computer.

 

 

An error message was displayed during the

Reinstall the product software.

software installation

NOTE: Close any software programs that are running. To close a

 

 

software program that has an icon in the task bar, right-click the

 

icon, and then select the Close or Disable option.

 

Check the amount of free space on the drive where you are

 

installing the product software. If necessary, free up as much space

 

as you can, and reinstall the product software.

 

If necessary, run the Disk Defragmenter, and then reinstall the

 

product software.

 

 

The product is in Ready mode, but nothing prints

Print a configuration page, and verify the product functionality.

 

Restart the computer from which you are trying to print.

 

Verify that all of the cables are correctly seated and within

 

specifications. This includes the USB and power cables. Try a new

 

cable.

 

If trying to connect through a wireless connection, make sure that

 

the network cable is not connected.

 

 

ENWW

Product software problems with Windows 165

Page 179
Image 179
HP 100 CE866ARBGJ, 100 COLOR CE866ABGJ manual Product software problems with Windows, Problem, Solution, Printer folder