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HP 100 CE866ARBGJ, 100 COLOR CE866ABGJ, 100 COLOR MFP M175 manual Self help

Models: 100 CE866ARBGJ

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Self help

In addition to the information in this guide, other sources are available that provide helpful information.

HP Help and Learn Center	The HP Help and Learn Center and other documentation are on the CD that came
	with the product or in the HP Program folder on your computer. The HP Help and
	Learn Center is a product help tool that provides easy access to product
	information, HP product Web support, troubleshooting, and regulatory and safety
	information.

Quick Reference Topics	Several Quick Reference Topics for this product are available at this Web site:
	www.hp.com/support/LJColorMFPM175
	You can print these topics and keep them near the product. They are a handy
	reference for procedures that you perform frequently.

138 Chapter 13 Solve problems

ENWW

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HP 100 CE866ARBGJ, 100 COLOR CE866ABGJ, 100 COLOR MFP M175 manual Self help

Contents

LASERJET PRO 100 COLOR MFP M175 User GuidePage LaserJet Pro 100 color MFP M175 User GuideCopyright and License Trademark CreditsConventions used in this guide iv Conventions used in this guide ENWWTable of contents 1 Product basics2 Control panel menus 3 Software for Windows6 Paper and print media 4 Use the product with Mac5 Connect the product 9 Color 7 Print cartridges and imaging drum8 Print tasks 12 Manage and maintain the product 10 Copy11 Scan 13 Solve problems Appendix A Supplies and accessories Appendix B Service and supportAppendix C Specifications Appendix D Regulatory informationIndex ENWW Product views Product comparison Environmental features Accessibility features1 Product basics Product comparison Base modelIntroductory print cartridges Supplied with product Network modelEnvironmental features Accessibility featuresProduct views Product front viewProduct back view Serial number and model number locationSecurity slot Rear jam-access door USB port HP internal network port network models only Power receptacleControl panel layout 13 12Setup menu Function specific menus 2 Control panel menusSetup menu System Setup menuReports System Setup Service Network Setup Reports menuSetup menu ENWWService menu ValuesENWW Network Setup menu network models onlySetup menu Function specific menus Copy MenuENWW Function specific menus14 Chapter 2 Control panel menus ENWWChange print job settings Change printer-driver settings for Windows 3 Software for WindowsSupported operating systems for Windows Supported printer drivers for WindowsSupported operating systems for Windows Supported printer drivers for WindowsSelect the correct printer driver for Windows HP PCL 6 driver descriptionHP UPD PCL 5 driver description Change print job settings Tool for changing the settingsChange printer-driver settings for Windows Change the default settings for all print jobsChange the product configuration settings 3. Click the Device Settings tabRemove software for Windows Supported utilities for WindowsOther Windows components and utilities Windows XPSoftware for other operating systems Software22 Chapter 3 Software for Windows ENWWSoftware for Mac Print with Mac Scan with Mac Solve problems with Mac 4 Use the product with MacInstall software for Mac operating systems Install software for Mac computers connected directly to the productSoftware for Mac Supported operating systems for MacInstall software for Mac computers on a wired network Install software for Mac computers on a wireless networkConfigure the IP address Manual configurationPriority for print settings for Mac Connect the product to a wireless network using WPSConnect the product to a wireless network using a USB cable 4. Select HP UninstallerChange printer-driver settings for Mac Change the product configurationHP Utility features Software for Mac computersSupported utilities for Mac network models only HP Utility for MacCancel a print job with Mac Create and use printing presets with MacPrint with Mac Change the paper size and type with MacCreate a printing preset Use printing presetsPrint a cover page with Mac Use watermarks with MacSet the color options with Mac Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Use the Services menu with Mac a. Select the Device Maintenance taba. Select the Services on the Web tab 3. Open the Color Options menu or the Color/Quality Options menuScan with Mac ENWW Solve problems with Mac34 Chapter 4 Use the product with Mac Connect with USB by using the software CD-ROM Connect to a network by using the software CD-ROM network models only5 Connect the product Supported network operating systems network models onlySupported network operating systems network models only Printer sharing disclaimerPage Connect with USB by using the software CD-ROM Connect to a network by using the software CD-ROM network models only Install the product on a wired networkConfigure the IP address Supported network protocolsInstall the product on a wireless network Install the softwareConnect the product to a wireless network using WPS Automatic configurationDisconnect from the wireless network Connect the product to a wireless network using a USB cableInstall the software for a wireless product currently on the network Reduce interference on a wireless network Wireless security Advanced wireless setupWireless communication modes Install the product on an ad-hoc wireless network Configure the network product View or change network settings46 Chapter 5 Connect the product ENWW6 Paper and print media Understand paper useChange the printer driver to match the paper type and size Supported paper sizes Supported paper types Load paper traysUnderstand paper use Special paper guidelinesDo not ENWWUnderstand paper use Change the printer driver to match the paper type and size Table 6-2 Supported envelopes and postcards Supported paper sizesTable 6-1 Supported paper and print media sizes Table 6-2 Supported envelopes and postcards continued 52 Chapter 6 Paper and print mediaENWW Supported paper types ENWW Colored Rough Heavy rough HP Tough paper54 Chapter 6 Paper and print media Load paper trays Load the input trayTray capacity Paper orientation for loading trays56 Chapter 6 Paper and print media ENWWPrint cartridge and imaging drum features Supplies views Solve problems with print cartridges or the imaging drum7 Print cartridges and imaging drum Manage print cartridges and the imaging drumDescription Print cartridge and imaging drum featuresFeature Imaging drum views Supplies viewsPrint cartridge views Manage print cartridges and the imaging drum Change settings for print cartridges or the imaging drumChange the Very Low settings from the control panel Replacement instructions Replace the print cartridgesENWW 3. Grasp the old print cartridge by the center handle and remove it62 Chapter 7 Print cartridges and imaging drum 8. Grasp the print cartridge by the center handle and insert into the product9. Close the print cartridge door message. Allow a few minutes for the product to calibrateReplace the imaging drum 3. Lift the two levers that hold the imaging drum 4. Remove the old imaging drumENWW Manage print cartridges and the imaging drum6. Remove the protective shielding from the new imaging drum 7. Insert the new imaging drum in the product8. Lower the two levers that hold the imaging drum 66 Chapter 7 Print cartridges and imaging drumRecycle supplies Print-cartridge and imaging drum storageHP policy on non-HP supplies HP fraud hotline and Web siteSolve problems with print cartridges or the imaging drum Check the print cartridges and imaging drumInspect the print cartridges and imaging drum for damage Repeating defects Print the supplies status pageInterpret the print quality page Section10.0004 Supply Error 10.1004 Supply memory error10.000X Supply memory error 10.100X Supply memory errorControl panel message DescriptionRecommended action Door openSolve problems with print cartridges or the imaging drum Used color cartridge is installedENWW Control panel messageUsed cartridges installed Used supplies have been installed. TheControl panel message DescriptionAdditional print tasks with Windows Cancel a print job Basic print tasks with Windows8 Print tasks Cancel a print job Get help for any printing option with Windows Basic print tasks with WindowsOpen the printer driver with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts 3. Click the Printing Shortcuts tab3. Click the Printing Shortcuts tab 4. Select an existing shortcut as a base82 Chapter 8 Print tasks ENWWImprove print quality with Windows Select the page size with WindowsPrint on both sides duplex with Windows Select a custom page size with WindowsSelect the paper type with Windows Manually print on both sides duplex with Windows2. On the File menu in the software program, click Print 4. Click the Finishing tabENWW Basic print tasks with WindowsPrint multiple pages per sheet with Windows Basic print tasks with Windows 3. Click the Finishing tabENWW Select page orientation with Windows 3. Click the Finishing tab 4. In the Orientation area, select the Portrait or Landscape optionTo print the page image upside down, select the Rotated option ENWWSet color options with Windows 1. On the File menu in the software program, click Print3. Click the Color tab 90 Chapter 8 Print tasksAdditional print tasks with Windows Print colored text as black with WindowsPrint on preprinted letterhead or forms with Windows 1. On the File menu in the software program, click Print3. Click the Paper/Quality tab 92 Chapter 8 Print tasks4. From the Type is drop-down list, click the More... option 5. Select the Other optionENWW Additional print tasks with WindowsPrint on special paper, labels, or transparencies 1. On the File menu in the software program, click Print3. Click the Paper/Quality tab 94 Chapter 8 Print tasks4. From the Type is drop-down list, click the More... option 5. Select the category of paper types that best describes your paperNOTE Labels and transparencies are in the list of Other options ENWWPrint the first or last page on different paper with Windows 1. On the File menu in the software program, click Print96 Chapter 8 Print tasks ENWWScale a document to fit page size 3. Click the Paper/Quality tab1. On the File menu in the software program, click Print ENWWENWW 3. Click the Effects tab98 Chapter 8 Print tasks Add a watermark to a document with Windows Create a booklet with Windows4. Click the Print on Both Sides Manually check box 3. Click the Finishing tab100 Chapter 8 Print tasks ENWWAdjust color Use the HP EasyColor option for Windows Match colors 9 ColorAdjust color Change the color theme for a print jobChange the color options 2. Click Properties or PreferencesManual color options Table 9-1 Manual color optionsTable 9-1 Manual color options continued Use the HP EasyColor option for Windows Match colors Copy mixed size originals Copy on both sides manually duplex Use copy functions Copy settings Copy photos10 Copy Multiple copies Use copy functionsOne-touch copy Copy a multiple-page original 2. Press the Black or Color button to start copyingENWW Use copy functionsCopy identification cards Cancel a copy job Reduce or enlarge a copyCollate a copy job Change copy quality Copy settingsMake color or black and white copies Check the scanner glass for dirt and smudges Adjust the lightness or darkness for copies Define custom copy settingsPrint or copy edge-to-edge Considerations for printing or scanning documents with cropped edgesRestore copy default settings Set the paper size and type for copying on special paperCopy photos Copy mixed size originals Copy on both sides manually duplex 5. Press the Black or Color button to start copying 6. Repeat these steps until the copy is complete120 Chapter 10 Copy ENWWUse scan functions Scan settings 11 ScanScan by using HP Scan software Windows Scan by using other softwareUse scan functions Scan methodsCancel a scan Scan by using optical character recognition OCR softwareScan settings Scanner resolution and colorResolution and color guidelines ColorRecommended resolution Recommended color settingsScan quality Print information pages Change the product settings from a computer Use HP Web Jetadmin software Product security featuresEconomy settings Clean the product Product updates 12 Manage and maintain the productPrint information pages Print information pages 4. Press the Cancel button to exit the menusENWW Change the product settings from a computer ENWW Use HP Web Jetadmin softwareUse HP Web Jetadmin software Lock the product Product security featuresAssign a system password network models only Economy settings Sleep modeLow power settings Set the low power delay periodArchive print Clean the product Clean the document feeder pickup rollers and separation padProduct updates Clean the paper pathClean the exterior Clean the paper path from the product control panel13 Solve problems Self help Solve problems checklistFactors that affect product performance Restore factory settings Solve connectivity problems Solve wireless network problemsSelf help Solve problems checklist Step 1 Make sure that the product is set up correctlyStep 2 Check the cabling or wireless connection network models only Step 3 Check the control panel for error messagesStep 5 Check the software Step 6 Test print functionalityStep 7 Test copy functionality Step 8 Check the suppliesRestore factory settings Factors that affect product performanceControl panel messages Interpret control panel messagesControl panel message types 52 Scanner Error 79 ErrorDevice error ENWWEngine comm. Error Control panel messageDescription Recommended actionIf the error persists, turn the product off, and ENWWInterpret control panel messages Control panel messageCool-down mode Resend UpgradeScanner Error Sensor ErrorTurn off. Reinstall fuser ENWWInterpret control panel messages Control panel messagePaper feeds incorrectly or becomes jammed The product does not pick up paperThe product picks up multiple sheets of paper Prevent paper jamsClear jams Jam locationsClear jams from the document feeder 150 Chapter 13 Solve problems1. Open the document feeder cover 3. Close the document feeder coverClear jams from the input tray 3. Open and close the print cartridge door to reset the product1. Remove the paper from the input tray ENWWClear jams from the output bin Clear jams from the rear door152 Chapter 13 Solve problems 1. With both hands, grasp the paper, andPaper feeds incorrectly or becomes jammed 3. Close the rear doorENWW Use the correct paper type setting in the printer driver Change the paper type setting for WindowsChange the paper type setting for Mac Use the correct paper type setting in the printer driverAdjust color settings in the printer driver Change the color theme for a print jobChange the color options NoneUse paper that meets HP specifications Print a cleaning page Calibrate the product to align the colorsUse the printer driver that best meets your printing needs HP PCL 6 driver158 Chapter 13 Solve problems ENWWHP UPD PS driver HP UPD PCLThe product prints slowly The product does not print or it prints slowlyThe product does not print Solve connectivity problems Solve direct-connect problemsSolve network problems The computer is using the incorrect IP address for the productNew software programs might be causing compatibility problems The computer or workstation might be set up incorrectlyThe product is disabled, or other network settings are incorrect The computer is unable to communicate with the productThe product does not print after the wireless configuration completes Solve wireless network problemsWireless connectivity checklist Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPNThe network does not appear in the wireless networks list The wireless network is not functioninga. Print a configuration page 164 Chapter 13 Solve problems3. Test network communication by pinging the network b. Type ping followed by the router IP addressProduct software problems with Windows ProblemSolution Printer folderSolve common Mac problems You are using a generic printer driver when using a USB connectionThe printer driver is not listed in the Print & Fax list A print job was not sent to the product that you wantedHardware troubleshooting You are using a generic printer driver when using a USB connectionSoftware troubleshooting 168 Chapter 13 Solve problems ENWWA Supplies and accessories Order parts, accessories, and supplies Part numbersOrder parts, accessories, and supplies Part numbersPrint cartridges Imaging drumsB Service and support Hewlett-Packard limited warranty statementData stored on the print cartridge and imaging drum End User License Agreement OpenSSL Customer supportHewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement ENWWPage Page Data stored on the print cartridge and imaging drum End User License Agreement ENWW 178 Appendix B Service and supportc 2007 Hewlett-Packard Development Company, L.P. Rev. 11/06 OpenSSL Customer supportRepack the product C Specifications Physical specificationsPower consumption, electrical specifications, and acoustic emissions Environmental specificationsPhysical specifications Power consumption, electrical specifications, and acoustic emissionsEnvironmental specifications Table C-1 Physical specifications1Declaration of conformity wireless models Safety statements Additional statements for wireless productsD Regulatory information FCC regulations Environmental product stewardship programFCC regulations Power consumption Environmental product stewardship programProtecting the environment Ozone productionReturn and recycling instructions United States and Puerto RicoMultiple returns more than one cartridge Single returnsMaterial Safety Data Sheet MSDS PaperMaterial restrictions Chemical substancesMaterial Safety Data Sheets HP’s end-of-life product return and recycling program188 Appendix D Regulatory information ENWWDeclaration of conformity base models 83707-0015 Phone European ContactUSA Contact ENWW Declaration of conformity wireless modelsDeclaration of conformity wireless models 192 Appendix D Regulatory information ENWWBoise, Idaho USA OctoberSafety statements Laser safetyVCCI statement Japan Power cord instructions Power cord statement Japan EMC statement KoreaLaser statement for Finland GS statement GermanyLuokan 1 laserlaite VAROITUSSubstances Table China Restriction on Hazardous Substances statement TurkeySafety statements Türkiye Cumhuriyeti EEE Yönetmeliğine UygundurAdditional statements for wireless products FCC compliance statement-United StatesAustralia statement Brazil ANATEL statementKorean statement Taiwan statement Notice for use in FranceNotice for use in Russia 198 Appendix D Regulatory information ENWWIndex Symbols/Numerics 2-sided printingA accessories Page Page Page Page 204 Index ENWWPage 2011 Hewlett-Packard Development Company, L.P CE865-90907* *CE865-90907CE865-90907