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HP 100 CE866ARBGJ, 100 COLOR CE866ABGJ, 100 COLOR MFP M175 manual Solve problems, Enww

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168 Chapter 13 Solve problems

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HP 100 CE866ARBGJ, 100 COLOR CE866ABGJ, 100 COLOR MFP M175 manual Solve problems, Enww

Contents

LASERJET PRO 100 COLOR MFP M175 User GuidePage LaserJet Pro 100 color MFP M175 User GuideCopyright and License Trademark CreditsConventions used in this guide iv Conventions used in this guide ENWW2 Control panel menus Table of contents1 Product basics 3 Software for Windows6 Paper and print media 4 Use the product with Mac5 Connect the product 9 Color 7 Print cartridges and imaging drum8 Print tasks 12 Manage and maintain the product 10 Copy11 Scan 13 Solve problems Appendix C Specifications Appendix A Supplies and accessoriesAppendix B Service and support Appendix D Regulatory informationIndex ENWW Product views Product comparison Environmental features Accessibility features1 Product basics Introductory print cartridges Supplied with product Product comparisonBase model Network modelEnvironmental features Accessibility featuresProduct views Product front viewSecurity slot Rear jam-access door USB port Product back viewSerial number and model number location HP internal network port network models only Power receptacleControl panel layout 13 12Setup menu Function specific menus 2 Control panel menusReports System Setup Service Network Setup Setup menuSystem Setup menu Reports menuSetup menu ENWWService menu ValuesENWW Network Setup menu network models onlySetup menu Function specific menus Copy MenuENWW Function specific menus14 Chapter 2 Control panel menus ENWWSupported operating systems for Windows Change print job settings Change printer-driver settings for Windows3 Software for Windows Supported printer drivers for WindowsSelect the correct printer driver for Windows Supported operating systems for WindowsSupported printer drivers for Windows HP PCL 6 driver descriptionHP UPD PCL 5 driver description Change print job settings Tool for changing the settingsChange the product configuration settings Change printer-driver settings for WindowsChange the default settings for all print jobs 3. Click the Device Settings tabOther Windows components and utilities Remove software for WindowsSupported utilities for Windows Windows XPSoftware for other operating systems Software22 Chapter 3 Software for Windows ENWWSoftware for Mac Print with Mac Scan with Mac Solve problems with Mac 4 Use the product with MacSoftware for Mac Install software for Mac operating systemsInstall software for Mac computers connected directly to the product Supported operating systems for MacConfigure the IP address Install software for Mac computers on a wired networkInstall software for Mac computers on a wireless network Manual configurationConnect the product to a wireless network using a USB cable Priority for print settings for MacConnect the product to a wireless network using WPS 4. Select HP UninstallerChange printer-driver settings for Mac Change the product configurationSupported utilities for Mac network models only HP Utility featuresSoftware for Mac computers HP Utility for MacPrint with Mac Cancel a print job with MacCreate and use printing presets with Mac Change the paper size and type with MacPrint a cover page with Mac Create a printing presetUse printing presets Use watermarks with MacSet the color options with Mac Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac a. Select the Services on the Web tab Use the Services menu with Maca. Select the Device Maintenance tab 3. Open the Color Options menu or the Color/Quality Options menuScan with Mac ENWW Solve problems with Mac34 Chapter 4 Use the product with Mac 5 Connect the product Connect with USB by using the software CD-ROMConnect to a network by using the software CD-ROM network models only Supported network operating systems network models onlySupported network operating systems network models only Printer sharing disclaimerPage Connect with USB by using the software CD-ROM Configure the IP address Connect to a network by using the software CD-ROM network models onlyInstall the product on a wired network Supported network protocolsConnect the product to a wireless network using WPS Install the product on a wireless networkInstall the software Automatic configurationDisconnect from the wireless network Connect the product to a wireless network using a USB cableInstall the software for a wireless product currently on the network Reduce interference on a wireless network Wireless security Advanced wireless setupWireless communication modes Install the product on an ad-hoc wireless network Configure the network product View or change network settings46 Chapter 5 Connect the product ENWWChange the printer driver to match the paper type and size 6 Paper and print mediaUnderstand paper use Supported paper sizes Supported paper types Load paper traysUnderstand paper use Special paper guidelinesDo not ENWWUnderstand paper use Change the printer driver to match the paper type and size Table 6-2 Supported envelopes and postcards Supported paper sizesTable 6-1 Supported paper and print media sizes Table 6-2 Supported envelopes and postcards continued 52 Chapter 6 Paper and print mediaENWW Supported paper types ENWW Colored Rough Heavy rough HP Tough paper54 Chapter 6 Paper and print media Load paper trays Load the input tray56 Chapter 6 Paper and print media Tray capacityPaper orientation for loading trays ENWW7 Print cartridges and imaging drum Print cartridge and imaging drum features Supplies viewsSolve problems with print cartridges or the imaging drum Manage print cartridges and the imaging drumDescription Print cartridge and imaging drum featuresFeature Imaging drum views Supplies viewsPrint cartridge views Manage print cartridges and the imaging drum Change settings for print cartridges or the imaging drumChange the Very Low settings from the control panel Replacement instructions Replace the print cartridgesENWW 3. Grasp the old print cartridge by the center handle and remove it62 Chapter 7 Print cartridges and imaging drum 9. Close the print cartridge door 8. Grasp the print cartridge by the center handleand insert into the product message. Allow a few minutes for the product to calibrateReplace the imaging drum ENWW 3. Lift the two levers that hold the imaging drum4. Remove the old imaging drum Manage print cartridges and the imaging drum8. Lower the two levers that hold the imaging drum 6. Remove the protective shielding from the new imaging drum7. Insert the new imaging drum in the product 66 Chapter 7 Print cartridges and imaging drumRecycle supplies Print-cartridge and imaging drum storageHP policy on non-HP supplies HP fraud hotline and Web siteSolve problems with print cartridges or the imaging drum Check the print cartridges and imaging drumInspect the print cartridges and imaging drum for damage Repeating defects Print the supplies status pageInterpret the print quality page Section10.000X Supply memory error 10.0004 Supply Error10.1004 Supply memory error 10.100X Supply memory errorRecommended action Control panel messageDescription Door openENWW Solve problems with print cartridges or the imaging drumUsed color cartridge is installed Control panel messageControl panel message Used cartridges installedUsed supplies have been installed. The DescriptionAdditional print tasks with Windows Cancel a print job Basic print tasks with Windows8 Print tasks Cancel a print job Get help for any printing option with Windows Basic print tasks with WindowsOpen the printer driver with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts 3. Click the Printing Shortcuts tab82 Chapter 8 Print tasks 3. Click the Printing Shortcuts tab4. Select an existing shortcut as a base ENWWImprove print quality with Windows Select the page size with WindowsSelect the paper type with Windows Print on both sides duplex with WindowsSelect a custom page size with Windows Manually print on both sides duplex with WindowsENWW 2. On the File menu in the software program, click Print4. Click the Finishing tab Basic print tasks with WindowsPrint multiple pages per sheet with Windows Basic print tasks with Windows 3. Click the Finishing tabENWW Select page orientation with Windows To print the page image upside down, select the Rotated option 3. Click the Finishing tab4. In the Orientation area, select the Portrait or Landscape option ENWW3. Click the Color tab Set color options with Windows1. On the File menu in the software program, click Print 90 Chapter 8 Print tasksAdditional print tasks with Windows Print colored text as black with Windows3. Click the Paper/Quality tab Print on preprinted letterhead or forms with Windows1. On the File menu in the software program, click Print 92 Chapter 8 Print tasksENWW 4. From the Type is drop-down list, click the More... option5. Select the Other option Additional print tasks with Windows3. Click the Paper/Quality tab Print on special paper, labels, or transparencies1. On the File menu in the software program, click Print 94 Chapter 8 Print tasksNOTE Labels and transparencies are in the list of Other options 4. From the Type is drop-down list, click the More... option5. Select the category of paper types that best describes your paper ENWW96 Chapter 8 Print tasks Print the first or last page on different paper with Windows1. On the File menu in the software program, click Print ENWW1. On the File menu in the software program, click Print Scale a document to fit page size3. Click the Paper/Quality tab ENWWENWW 3. Click the Effects tab98 Chapter 8 Print tasks Add a watermark to a document with Windows Create a booklet with Windows100 Chapter 8 Print tasks 4. Click the Print on Both Sides Manually check box3. Click the Finishing tab ENWWAdjust color Use the HP EasyColor option for Windows Match colors 9 ColorChange the color options Adjust colorChange the color theme for a print job 2. Click Properties or PreferencesManual color options Table 9-1 Manual color optionsTable 9-1 Manual color options continued Use the HP EasyColor option for Windows Match colors Copy mixed size originals Copy on both sides manually duplex Use copy functions Copy settings Copy photos10 Copy Multiple copies Use copy functionsOne-touch copy ENWW Copy a multiple-page original2. Press the Black or Color button to start copying Use copy functionsCopy identification cards Cancel a copy job Reduce or enlarge a copyCollate a copy job Change copy quality Copy settingsMake color or black and white copies Check the scanner glass for dirt and smudges Print or copy edge-to-edge Adjust the lightness or darkness for copiesDefine custom copy settings Considerations for printing or scanning documents with cropped edgesRestore copy default settings Set the paper size and type for copying on special paperCopy photos Copy mixed size originals Copy on both sides manually duplex 120 Chapter 10 Copy 5. Press the Black or Color button to start copying6. Repeat these steps until the copy is complete ENWWUse scan functions Scan settings 11 ScanUse scan functions Scan by using HP Scan software WindowsScan by using other software Scan methodsCancel a scan Scan by using optical character recognition OCR softwareScan settings Scanner resolution and colorRecommended resolution Resolution and color guidelinesColor Recommended color settingsScan quality Economy settings Clean the product Product updates Print information pages Change the product settings from a computerUse HP Web Jetadmin software Product security features 12 Manage and maintain the productPrint information pages Print information pages 4. Press the Cancel button to exit the menusENWW Change the product settings from a computer ENWW Use HP Web Jetadmin softwareUse HP Web Jetadmin software Lock the product Product security featuresAssign a system password network models only Low power settings Economy settingsSleep mode Set the low power delay periodArchive print Clean the product Clean the document feeder pickup rollers and separation padClean the exterior Product updatesClean the paper path Clean the paper path from the product control panelFactors that affect product performance Restore factory settings 13 Solve problemsSelf help Solve problems checklist Solve connectivity problems Solve wireless network problemsSelf help Step 2 Check the cabling or wireless connection network models only Solve problems checklistStep 1 Make sure that the product is set up correctly Step 3 Check the control panel for error messagesStep 7 Test copy functionality Step 5 Check the softwareStep 6 Test print functionality Step 8 Check the suppliesRestore factory settings Factors that affect product performanceControl panel messages Interpret control panel messagesControl panel message types Device error 52 Scanner Error79 Error ENWWDescription Engine comm. ErrorControl panel message Recommended actionInterpret control panel messages If the error persists, turn the product off, andENWW Control panel messageScanner Error Cool-down modeResend Upgrade Sensor ErrorInterpret control panel messages Turn off. Reinstall fuserENWW Control panel messageThe product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedThe product does not pick up paper Prevent paper jamsClear jams Jam locations1. Open the document feeder cover Clear jams from the document feeder150 Chapter 13 Solve problems 3. Close the document feeder cover1. Remove the paper from the input tray Clear jams from the input tray3. Open and close the print cartridge door to reset the product ENWW152 Chapter 13 Solve problems Clear jams from the output binClear jams from the rear door 1. With both hands, grasp the paper, andPaper feeds incorrectly or becomes jammed 3. Close the rear doorENWW Change the paper type setting for Mac Use the correct paper type setting in the printer driverChange the paper type setting for Windows Use the correct paper type setting in the printer driverChange the color options Adjust color settings in the printer driverChange the color theme for a print job NoneUse paper that meets HP specifications Use the printer driver that best meets your printing needs Print a cleaning pageCalibrate the product to align the colors HP PCL 6 driverHP UPD PS driver 158 Chapter 13 Solve problemsENWW HP UPD PCLThe product prints slowly The product does not print or it prints slowlyThe product does not print Solve network problems Solve connectivity problemsSolve direct-connect problems The computer is using the incorrect IP address for the productThe product is disabled, or other network settings are incorrect New software programs might be causing compatibility problemsThe computer or workstation might be set up incorrectly The computer is unable to communicate with the productThe product does not print after the wireless configuration completes Solve wireless network problemsWireless connectivity checklist The network does not appear in the wireless networks list Cannot connect more computers to the wireless productThe wireless product loses communication when connected to a VPN The wireless network is not functioning3. Test network communication by pinging the network a. Print a configuration page164 Chapter 13 Solve problems b. Type ping followed by the router IP addressSolution Product software problems with WindowsProblem Printer folderThe printer driver is not listed in the Print & Fax list Solve common Mac problemsYou are using a generic printer driver when using a USB connection A print job was not sent to the product that you wantedHardware troubleshooting You are using a generic printer driver when using a USB connectionSoftware troubleshooting 168 Chapter 13 Solve problems ENWWA Supplies and accessories Order parts, accessories, and supplies Part numbersPrint cartridges Order parts, accessories, and suppliesPart numbers Imaging drumsData stored on the print cartridge and imaging drum B Service and supportHewlett-Packard limited warranty statement End User License Agreement OpenSSL Customer supportHewlett-Packard limited warranty statement Hewlett-Packard limited warranty statement ENWWPage Page Data stored on the print cartridge and imaging drum End User License Agreement ENWW 178 Appendix B Service and supportc 2007 Hewlett-Packard Development Company, L.P. Rev. 11/06 OpenSSL Customer supportRepack the product Power consumption, electrical specifications, and acoustic emissions C SpecificationsPhysical specifications Environmental specificationsEnvironmental specifications Physical specificationsPower consumption, electrical specifications, and acoustic emissions Table C-1 Physical specifications1D Regulatory information Declaration of conformity wireless models Safety statementsAdditional statements for wireless products FCC regulations Environmental product stewardship programFCC regulations Protecting the environment Power consumptionEnvironmental product stewardship program Ozone productionMultiple returns more than one cartridge Return and recycling instructionsUnited States and Puerto Rico Single returnsMaterial restrictions Material Safety Data Sheet MSDSPaper Chemical substances188 Appendix D Regulatory information Material Safety Data SheetsHP’s end-of-life product return and recycling program ENWWDeclaration of conformity base models 83707-0015 Phone European ContactUSA Contact ENWW Declaration of conformity wireless modelsDeclaration of conformity wireless models Boise, Idaho USA 192 Appendix D Regulatory informationENWW OctoberVCCI statement Japan Power cord instructions Safety statementsLaser safety Power cord statement Japan EMC statement KoreaLuokan 1 laserlaite Laser statement for FinlandGS statement Germany VAROITUSSafety statements Substances Table ChinaRestriction on Hazardous Substances statement Turkey Türkiye Cumhuriyeti EEE Yönetmeliğine UygundurAustralia statement Additional statements for wireless productsFCC compliance statement-United States Brazil ANATEL statementKorean statement Taiwan statement Notice for use in FranceNotice for use in Russia 198 Appendix D Regulatory information ENWWIndex Symbols/Numerics 2-sided printingA accessories Page Page Page Page 204 Index ENWWPage 2011 Hewlett-Packard Development Company, L.P CE865-90907* *CE865-90907CE865-90907