Solve problems checklist

Follow these steps when trying to solve a problem with the product.

Step 1: Make sure that the product is set up correctly

Step 2: Check the cabling or wireless connection (network models only)

Step 3: Check the control panel for error messages

Step 4: Check the paper

Step 5: Check the software

Step 6: Test print functionality

Step 7: Test copy functionality

Step 8: Check the supplies

Step 9: Try sending a print job from a computer

Step 1: Make sure that the product is set up correctly

Make sure that the product is set up correctly.

1.Press the power button to turn on the product or to deactivate the Auto-Off mode.

2.Check the power-cable connections.

3.Make sure that the line voltage is correct for the product power configuration. (See the label that is inside the product front cover for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet.

4.Make sure that the print cartridge is installed correctly.

5.If none of these measures restores power, contact HP Customer Care.

Step 2: Check the cabling or wireless connection (network models only)

1.Check the cable connection between the product and the computer. Make sure that the connection is secure.

2.Make sure that the cable itself is not faulty by using a different cable, if possible.

Step 3: Check the control panel for error messages

The control panel should indicate ready status. If an error message appears, resolve the error.

Step 4: Check the paper

1.Make sure that the paper that you are using meets specifications.

2.Make sure that the paper is loaded correctly in the input tray.

ENWW

Solve problems checklist 139