Troubleshooting HP Ultrium Drives

This section describes troubleshooting information for Ultrium drives, including:

■Rewinding/Removing a Stuck Tape

■Ultrium Cleaning Issues

■LTO-Cartridge Memory (LTO-CM) Issues

Refer to Running Diagnostic Tests on page 115 for information on troubleshooting library operation or other problems you may encounter. If you experience problems not covered by this manual, contact your support representative.

Rewinding/Removing a Stuck Tape

If a tape gets stuck in the drive, attempt to eject the tape:

■Manually from the tape library

■By holding the [UNLOAD] button for 10 to 15 seconds to force an eject from the drive

■Remotely, using the Web-Based Library Administrator

■Using your host backup software

If these attempts are not successful, contact your support representative.

158 HP Ultrium Drives and Tape Cartridges

Appendix A