Table 14 Troubleshooting 9840 Issues

Problem

Solution

 

 

Media Issues

 

 

 

Tape cartridges continue to get stuck in a

■ The drive is defective and must be replaced. Contact

specific drive.

your service representative.

 

 

A specific tape cartridge continues to fail

■ Test the tape on another drive.

most or all operations.

If the tape fails on a different drive, then the tape is

 

 

most likely defective.

 

To ensure that the tape is the cause, try a different

 

tape in the original drive using the same operation

 

that previously failed.

 

If the operation does not fail with the new tape, you

 

can conclude that the original tape is defective.

 

 

A degaussed tape has lost its servo tracks

■ Degaussing a 9840 tape cartridge renders the tape

and cannot be written or formatted.

unusable and unrecoverable. Discard the tape and

 

replace with a new one.

 

 

A Appendix

Appendix A

9840 Drives and Tape Cartridges 183