Troubleshooting 9840 Drives

This section describes general troubleshooting information for 9840 tape drives and media.

Table 14 Troubleshooting 9840 Issues

Problem

Solution

 

 

Cleaning Issues

 

 

 

Cleaning cartridge ejects immediately

The cleaning cartridge has reached its end of life.

without performing a clean operation and

Discard and replace with a new cleaning cartridge.

the library status screen displays EXPIRED.

 

 

 

Clean operations failed.

■ Retry the operation.

 

■ Try a different cleaning cartridge.

 

■ If unsuccessful, contact your service representative.

 

 

Drive Issues

 

 

 

The load/unload operation fails.

■ Try the operation with another tape. If successful, the

 

original tape is suspect and you may need to replace

 

it.

 

■ If this fails, perform an Initial Program Load (IPL). See

 

Initializing and Resetting the Library on

 

page 69.

 

■ If the problem persists, the drive may be suspect -

 

contact your service representative.

 

 

A tape drive failed power on and cannot

■ Retry power and the IPL (see Initializing and

exit the IPL mode.

Resetting the Library on page 69).

 

■ If the problem persists, contact your service

 

representative.

 

 

The IPL failed.

■ Initiate IPL again.

 

■ If unsuccessful, contact your service representative.

 

 

Media Issues

 

 

 

Unable to write to a tape.

■ Ensure the tape is write-enabled (see Write-

 

Protecting 9840 Cartridges on page 180).

 

 

A tape cartridge is stuck in the drive.

■ Contact your service representative.

 

 

182 9840 Drives and Tape Cartridges

Appendix A