HP 3500 3500 manual Additional Drivers dialog box in Windows Server

Figure 86: Additional Drivers dialog box in Windows Server 2003

The Additional Drivers dialog box shows which printer drivers are installed for a particular print queue. To determine which types of printer drivers are installed for all printer drivers, open the Server Properties dialog box from the Printers folder (File -> Server Properties) and click the Drivers tab. Using Server Properties is useful because it lists the printer driver names along with the Environment and Version information.

Windows NT 4.0 does not have a Drivers tab in its Server Properties dialog box. Information about installed printer drivers can be obtained on Windows NT 4.0 by examining the following registry keys (for Intel x86 architectures):

•HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Version-2

•HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Version-3

I used Microsoft Knowledge Base article 263090 to add version-3 printer drivers to my Windows NT 4.0 print server, but my Windows 2000 clients are having printing problems.

It may be necessary to update the existing version-2 printer drivers on the NT 4.0 print server to versions that are compatible with the version-3 printer drivers. Refer to the tables in the "Migration strategies" section of this guide.

If no compatible version-3 printer driver is available, consider using a Windows NT 4.0 PS-based printer driver.

XP or 2003 clients connected to print queues hosted on our NT 4.0 print servers and the clients experience intermittent hangs/crashes.

HP’s version-2 PCL printer drivers are not compatible with Windows XP and Windows Server 2003. If a compatible version-3 printer driver is listed in the tables in the "Migration strategies" section of this guide, add this driver to the print server using the technique described in Microsoft Knowledge Base article 263090.

216 Print server operating system migration Software Technical Reference ENWW