Control panel

message

Description

Recommended action

10.XX.YY

UNAUTHORIZED SUPPLY

alternates with For help press ?

10.92.YY

CARTRIDGES NOT ENGAGED alternates with Open and close

front door. 13.XX.YY FUSER JAM

LOWER REAR DOOR

alternates with

For help press ? 13.XX.YY JAM INSIDE

FRONT DOOR alternates with

A new supply has been installed that is not made by HP. This message is displayed until an HP supply is installed or the Select button on the printer front panel is pressed.

The cartridges are not engaged.

There is a jam inside the lower rear door (rear output bin) behind the fuser.

There is a jam inside the front door.

If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183.

Service or repairs required as a result of using non-HP supplies are not covered under HP warranty.

To continue printing, press the Select button on the printer front panel. The first pending print job will be cancelled. Open and close the front door to fully engage the cartridges.

Press ? for help.

If the message persists after clearing all pages and exiting Help, contact HP Support.

Press ? for help.

If the message persists after clearing all pages and exiting Help, contact HP Support.

For help press ?

13.XX.YY JAM INSIDE

FRONT DOOR alternates with

REMOVE INCOMPATIBLE

TRANSPARENCIES

13.XX.YY JAM INSIDE

LOWER REAR DOOR

alternates with

Clear jam then press the Select button on the printer front panel.

There is a jam inside the front door caused by incompatible transparencies.

A page is jammed in the lower rear door (rear output bin).

Note

If Jam Recovery: OFF some

 

pages will not be reprinted.

 

Re-send the missing pages.

Press ? for help.

If the message persists after clearing all pages and exiting Help, contact HP Support.

Press ? for help.

If the message persists after clearing all pages and exiting Help, contact HP Support.

38

Technology background information

Software Technical Reference ENWW

Page 40
Image 40
HP 3500 3500 manual Lower Rear Door, 13.XX.YY JAM Inside