Control panel | Description |
| Recommended action | |
message |
|
|
| |
10.XX.YY | A new supply has been installed that is not | If you believe you purchased an HP | ||
UNAUTHORIZED | made by HP. This message is displayed | supply, please call the HP fraud hotline at | ||
until an HP supply is installed or the Select | ||||
SUPPLY | ||||
button on the printer front panel is pressed. | Service or repairs required as a result of | |||
alternates with | ||||
| using | |||
For help press ? |
| |||
| under HP warranty. | |||
|
| |||
|
| To continue printing, press the Select | ||
|
| button on the printer front panel. The first | ||
|
| pending print job will be cancelled. | ||
10.92.YY | The cartridges are not engaged. | Open and close the front door to fully | ||
CARTRIDGES |
| engage the cartridges. | ||
NOT ENGAGED |
|
|
| |
alternates with |
|
|
| |
Open and close |
|
|
| |
front door. |
|
|
| |
13.XX.YY FUSER | There is a jam inside the lower rear door | Press ? for help. | ||
JAM | (rear output bin) behind the fuser. | If the message persists after clearing all | ||
LOWER REAR |
| pages and exiting Help, contact HP | ||
DOOR |
| Support. |
| |
alternates with |
|
|
| |
For help press ? |
|
|
| |
13.XX.YY JAM | There is a jam inside the front door. | Press ? for help. | ||
INSIDE |
| If the message persists after clearing all | ||
FRONT DOOR |
| pages and exiting Help, contact HP | ||
alternates with |
| Support. |
| |
|
| If Jam Recovery: OFF some | ||
For help press ? |
| Note | ||
|
|
| pages will not be reprinted. | |
|
|
| ||
13.XX.YY JAM | There is a jam inside the front door caused | Press ? for help. | ||
INSIDE | by incompatible transparencies. | If the message persists after clearing all | ||
FRONT DOOR |
| pages and exiting Help, contact HP | ||
alternates with |
| Support. |
| |
|
|
| ||
REMOVE |
|
|
| |
INCOMPATIBLE |
|
|
| |
TRANSPARENCIES |
|
|
| |
13.XX.YY JAM | A page is jammed in the lower rear door | Press ? for help. | ||
INSIDE | (rear output bin). | If the message persists after clearing all | ||
LOWER REAR |
| pages and exiting Help, contact HP | ||
DOOR |
| Support. |
| |
alternates with |
|
|
| |
Clear jam then |
|
|
| |
press the Select |
|
|
| |
button on the printer |
|
|
| |
front panel. |
|
|
| |
38 | Technology background information | Software Technical Reference ENWW |