HP print cartridges............................................................................................................. | 110 |
Non-HP print cartridges..................................................................................................... | 110 |
Print-cartridge authentication............................................................................................. | 110 |
HP fraud hotline and Web site........................................................................................... | 110 |
Replacing supplies and parts............................................................................................................. | 111 |
Supply replacement guidelines.......................................................................................... | 111 |
Changing print cartridges................................................................................................... | 111 |
To change the print cartridge............................................................................ | 112 |
Cleaning the printer............................................................................................................................ | 115 |
To clean the printer using the printer control panel........................................................... | 115 |
8 Problem solving | |
Basic troubleshooting checklist.......................................................................................................... | 118 |
Factors that affect printer performance.............................................................................. | 118 |
Control-panel message types............................................................................................................. | 119 |
Control-panel messages.................................................................................................................... | 120 |
Jams................................................................................................................................................... | 136 |
Jam recovery..................................................................................................................... | 136 |
Common causes of jams.................................................................................................................... | 138 |
Clearing jams..................................................................................................................................... | 139 |
Paper-handling problems................................................................................................................... | 149 |
Troubleshooting-information pages.................................................................................................... | 154 |
Printer response problems................................................................................................................. | 156 |
Printer control-panel problems........................................................................................................... | 159 |
Color-printing problems...................................................................................................................... | 160 |
Incorrect printer output....................................................................................................................... | 162 |
Printer output problems..................................................................................................... | 162 |
Guidelines for printing with different fonts.......................................................................... | 163 |
Macintosh problems........................................................................................................................... | 164 |
Solving problems with Mac OS V9.x.................................................................................. | 164 |
Solving problems with Mac OS X...................................................................................... | 166 |
Software program problems............................................................................................................... | 169 |
Print-quality troubleshooting............................................................................................................... | 170 |
Print-quality problems associated with media.................................................................... | 170 |
Overhead transparency defects......................................................................................... | 170 |
Print-quality problems associated with the environment.................................................... | 171 |
Print quality problems associated with jams...................................................................... | 171 |
Print-quality problems associated with toner buildup inside the printer............................. | 171 |
Print-quality-troubleshooting pages................................................................................... | 171 |
Calibrating the printer........................................................................................................ | 172 |
Appendix A Supplies and accessories | |
Parts and supplies.............................................................................................................................. | 174 |
Ordering by using the embedded Web server.................................................................................... | 176 |
Appendix B Service and support | |
Hewlett-Packard limited warranty statement...................................................................................... | 178 |
Print cartridge, transfer unit, and fuser limited warranty statement.................................................... | 179 |
HP maintenance agreements............................................................................................................. | 180 |