Common causes of jams | HP 3800 specification

Common causes of jams

Common causes of jams1

Cause	Solution

The media does not meet specifications.	Use only media that meets HP specifications. See Supported
	media sizes.

A component is installed incorrectly.	Verify that all print cartridges, the transfer unit, and the fuser
	are correctly installed.

You are using media that has already passed through a printer	Do not use media that has been previously printed on or
or copier.	copied.

An input tray is loaded incorrectly.	Remove any excess media from the input tray. Make sure that
	the stack is below the maximum stack height mark in the tray.
	See Configuring trays.

The media is skewed.	The input-tray guides are not adjusted correctly. Adjust them
	so they hold the stack firmly in place without bending it.

The media is binding or sticking together.	Remove the media, flex it, rotate it 180 degrees, or flip it over.
	Reload the media into the input tray.

					NOTE Do not fan paper. Fanning can create static
					NOTE Do not fan paper. Fanning can create static
					electricity, which can cause paper to stick together.
					electricity, which can cause paper to stick together.


The media is removed before it settles into the output bin.	Reset the printer. Wait until the page completely settles in the
	output bin before removing it.

During 2-sided printing, you removed the paper before the	Reset the printer and print the document again. Wait until the
second side of the document was printed.	page completely settles in the output bin before removing it.

The media is in poor condition.	Replace the media.

The internal rollers from tray 2 or tray 3 are not picking up the	Remove the top sheet of media. If the media is heavier than
media.	163 g/m2 (43 lb), it might not be picked from the tray.
The media has rough or jagged edges.	Replace the media.

The media is perforated or embossed.	Perforated or embossed media does not separate easily. Feed
	single sheets from tray 1.

Printer supply items have reached the end of their useful life.	Check the printer control panel for messages prompting you to
	replace supplies, or print a supplies status page to verify the
	remaining life of the supplies. See Replacing supplies and
	parts.

Paper was not stored correctly.

Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.

1If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider.

138 Chapter 8 Problem solving

ENWW

Image 152

HP 3800 manual Common causes of jams1 Cause Solution

Contents

User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Copyright and License Trademark Credits Online Services HP Customer Care HP support and information for Macintosh computers Table of contents Configuration Printing tasks Paper to avoid Paper that can damage the printer Color MaintenanceManaging the printer Appendix B Service and support Problem solvingAppendix a Supplies and accessories Appendix E Working with memory Appendix C Printer specificationsAppendix D Regulatory information 205 207 Xii Printer basics Quick access to printer information Guide Description Printers at a glance HP Color LaserJet 3000 Series printer HP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printerHP Color LaserJet 3800 printer HP Color LaserJet 3800n Printer 3800dn printer Printer Features at a glanceFeature Accessibility Supplies Walkaround 2Back and side view Operating system PCL 5c PCL 6 PS 3 emulation Printer softwareHP Color LaserJet 3600 Series printer drivers Additional drivers Opening the printer drivers Software for networksOperating System To change the product HP Web Jetadmin UtilitiesLinux HP Easy Printer Care Software Windows FeaturesOther components and utilities Print-media specifications Type Dimensions Weight or thickness CapacitySupported media types HP Color LaserJet 3600 and 3800 75 to Media size Dimensions Weight and thickness Supported media sizes Enww Control panel Control-panel overview Select Display Control-panel indicator lightsIndicator Off Flashing Enww Using the control-panel menus To use the menus User Name ALL Private Jobs JOB Name Retrieve Job menuMenu item Value Description Information menu Paper Handling menu Configure Device menu Printing sub-menu Symbol SET PCL Form Length OrientationFont Source Font Number Print Quality sub-menu System Setup sub-menu Sleep Delay Minute Tray Behavior USE Requested TrayManually Feed Prompt JAM Recovery Auto Optimum SPEED/ENERGY Faster FirstUsage Save Energy Display Brightness Resets sub-menu Sub-menu Sleep Mode OFF Restore FactorySettings Diagnostics menu Tray Behavior menu options Changing printer control-panel configuration settingsTo set the Use Requested Tray feature To set the Manually Feed Prompt feature To set the PS Defer Media featureTo set the Use Another Tray feature To set the Size/Type Prompt feature To set the Sleep Delay feature Sleep Delay and Sleep Mode featuresTo set the Duplex Blank Pages feature Display Brightness feature Personality featureTo disable or enable the Sleep Mode feature To set the Display Brightness feature Clearable Warnings feature Auto Continue featureTo set the Clearable Warnings feature To set the Auto Continue feature Replace Supplies feature Jam Recovery featureTo set the Replace Supplies feature To set the Jam Recovery feature Language feature To select a language Using the printer control panel in shared environments Enww O configuration USB configuration Connecting the USB cable Setting the subnet mask Network configurationSetting an IP address Setting the default gateway To disable IPX/SPX To disable AppleTalkTo disable DLC/LLC Disabling network protocols optional Enhanced I/O EIO configuration HP Jetdirect EIO print servers Printing tasks Priority for print settings Controlling print jobsSource Type and Size Gaining access to printer driver settings Paper that can damage the printer Selecting print mediaPaper to avoid To order HP Color LaserJet printing supplies Configuring trays Configuring sizeConfiguring type Configuring tray 1 for custom paper Unit of measure Configuring tray 2 or tray 3 for custom paperDimension Setting a custom size in tray 2 or tray Printing from tray 1 multipurpose tray Loading paper into tray Enww Printing envelopes from tray To load envelopes into tray Printing envelopes Address type Left margin Top margin Printing from tray 2 and trayLoading tray Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Automatic media type sensing auto sense mode Full sensing defaultTray 1 sensing Expanded sensing Transparency only default Tray 2 or tray 3 sensing Using features in the Windows printer driver Creating and using quick setsTo create a quick set To use quick sets Using watermarks Setting a custom paper size from the printer driverResizing documents To reduce or enlarge a document Printing multiple pages on one sheet of paper Using different paper and printing coversPrinting a blank first Setting the color options Using the HP Digital Imaging Options dialog boxTo set the color options Opening the HP Digital Imaging Options dialog box Using the Services tab Using features in the Macintosh printer driver Creating and using presets in Mac OSTo create a preset To use presets Using features in the Macintosh printer driver Printing on special media TransparenciesGlossy paper Colored paper Heavy paper EnvelopesLabels Recycled paper HP LaserJet Tough paperPreprinted forms and letterhead Using 2-sided duplex printing Automatic 2-sided printing Control-panel settings for automatic 2-sided printing Options for binding 2-sided printing jobsManual 2-sided printing To turn 2-sided printing on or off from the control panel To manually print on two sides duplex On the Finishing tab, select Print on Both Sides Manually Managing special printing situations Printing a different firstPrinting on custom-size media Stopping a print request Managing special printing situations To delete a stored job Managing stored jobsTo print a stored job Managing memory Enww Managing the printer Using printer information pages Description How to print Color usage log To highlight Print PCL Font List or Print PS Font List , Configuring e-mail alerts Software Information location Using the embedded Web server Embedded Web server sections Sleep mode on Settings tabTab or section Information tab Other links Tab or section DescriptionNetworking tab Using the HP Easy Printer Care Software Supported operating systemsTo use the HP Easy Printer Care Software HP Easy Printer Care Software sections Alert Settings window SectionDescriptionSupplies Ordering window Device List tab Using the HP Printer Utility for Macintosh HP Printer Utility featuresOpening the HP Printer Utility To open the HP Printer Utility in Mac OS X IP Settings Enww Color Using color HP ImageREtMedia selection Color options Printing in four colors Cmyk Cmyk ink-set emulation PostScript only Automatic or manual color adjustment Setting descriptionManaging color Print in Grayscale Setting description Setting options Restricting color printingNeutral Grays Edge Control Enww Printing color samples Matching colorsSample book color matching Enww Maintenance Approximate print-cartridge replacement intervals Managing suppliesSupplies life Checking the print-cartridge life Print-cartridge storage 1Printer display Print-cartridge authentication HP print cartridgesNon-HP print cartridges HP fraud hotline and Web site Changing print cartridges Supply replacement guidelinesReplacing supplies and parts To change the print cartridge Enww Enww Cleaning the printer To clean the printer using the printer control panel Enww Problem solving Basic troubleshooting checklist Factors that affect printer performance Control-panel message types Message type Description Status messages Control-panel messages Clear jam then press 13.XX.YY JAM Inside Front Door13.XX.YY JAM Inside TOP Cover Insufficient Memory Parallel I/O Buffer Overflow Serial I/O Buffer OverflowUSB I/O Buffer Overflow BAD Serial Transmission Error Xxxxx ErrorFuser Error XY Error Storage Error Settings Xxxx Error8X.YYYY EIO Error No System Cleaning Disk X% Complete Do not Power OFFAction not Currently Available On Tray Code CRC Error Close TOP Cover and Front DoorColor RFU Failed Data Received Install Color Cartridge Install FuserInstall Supplies Inflate Failure NON HP Supply Installed Manually Feed Type SizeManually Feed Output Stack MEM Test Failure Replace Dimm Order Color Cartridge Order SuppliesPaper Path JAM Front Door Printing Stopped Processing Duplex JOB RAM Disk Device Failure RAM Disk File Operation FailedRAM Disk File System is Full RAM Disk is Write Protected Replace Supplies RFU Load Error Sanitizing Disk X% CompleteSize Mismatch in Tray Standard TOP BIN Full USB Accessory Error Tray XX Open or EmptyType Mismatch in Tray USB Storage Device Failure USB Storage File System is Full USB Storage is Write ProtectedUSB Storage X Removed USE Tray X Type Size Jam recovery Jams Jams Common causes of jams1 Cause Solution Common causes of jams Clearing jams Jam in tray Jam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Paper-handling problems Printer feeds multiple sheets Cause SolutionPrinter feeds incorrect page size Cause Solution Printer pulls from an incorrect tray Cause Solution Media does not feed automatically Cause Solution Media does not feed from trays 2 Cause Solution Transparencies or glossy paper will not feed Cause Solution Media does not feed from trays 2 Cause Output is curled or wrinkled Cause Solution Cause Solution Click Update Now Click the Device Settings tab or the Configure tabUnder Installable Options, click Automatic Troubleshooting-information pages Paper-path-test PageDescription Printer response problems Control-panel display is blank Cause SolutionControl-panel display is difficult to read Cause Solution Printer is on, but nothing prints Cause Solution Printer is on but is not receiving data Cause Solution Cannot select the printer from the computer Cause Solution Cause Solution Printer control-panel problems Control-panel settings do not work correctly Cause Solution Color-printing problems Printing black instead of color Cause SolutionIncorrect hues print Cause Solution Color is missing Cause Solution Manual Color Options, in the Color Options section Printed colors do not match screen colors Cause SolutionClick Settings Printer output problems Incorrect fonts print Cause SolutionCannot print all characters in a symbol set Cause Solution Text drifts between pages Cause Solution Partial printout Cause Solution Guidelines for printing with different fonts Print job was not sent to the printer Cause Solution Macintosh problemsSolving problems with Mac OS Port Hardware troubleshooting Library/Printers/PPDs/Contents/Resources An EPS file prints with incorrect fonts Cause Software troubleshooting Software program problems Cannot change system selections Cause SolutionCannot select a font from the software Cause Solution Cannot select colors Cause Solution Overhead transparency defects Print-quality troubleshootingPrint-quality problems associated with media Print-quality-troubleshooting pages Print-quality problems associated with the environmentPrint quality problems associated with jams Calibrating the printer Supplies and accessories Parts and supplies Part Part number Type/size Parts and supplies Ordering by using the embedded Web server Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited WarrantyPage HP maintenance agreements On-site service agreementsExtended warranty Next-day on-site service Repacking the printer To repack the printer Enww Product Height Depth Width Weight Printer specificationsPhysical specifications Electrical specifications Volt models Power-consumption specifications Table C-5Power consumption average, in watts1 Sound pressure level bystander position Declared per ISO Acoustic specificationsSound power level Declared per ISO Operating-environment specifications Environment Recommended Allowed Enww Regulatory information FCC regulations Environmental product stewardship program Paper Material restrictions Material Safety Data Sheet Msds Extended warranty For more information Declaration of conformity HP Color LaserJet 3000 series Declaration of Conformity Declares, that the product Product Names Canadian DOC regulations Safety statementsLaser safety Varoitus Enww Working with memory Printer memory Installing memory DIMMs To install memory and font DIMMs Installing memory DIMMs To enable memory for Windows Enabling memory Checking Dimm installation To check Dimm installation Enww Glossary Bidirectional communication Two-way data transmission Enww Symbols/Numerics 2-sided printing Index Macintosh Quick sets Enww Page Q5982-90907