Common causes of jams
Common causes of jams1
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The media does not meet specifications. | Use only media that meets HP specifications. See Supported | |||||
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A component is installed incorrectly. | Verify that all print cartridges, the transfer unit, and the fuser | |||||
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You are using media that has already passed through a printer | Do not use media that has been previously printed on or | |||||
or copier. | copied. | |||||
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An input tray is loaded incorrectly. | Remove any excess media from the input tray. Make sure that | |||||
| the stack is below the maximum stack height mark in the tray. | |||||
| See Configuring trays. | |||||
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The media is skewed. | The | |||||
| so they hold the stack firmly in place without bending it. | |||||
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The media is binding or sticking together. | Remove the media, flex it, rotate it 180 degrees, or flip it over. | |||||
| Reload the media into the input tray. | |||||
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| NOTE Do not fan paper. Fanning can create static | |
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| electricity, which can cause paper to stick together. | |
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The media is removed before it settles into the output bin. | Reset the printer. Wait until the page completely settles in the | |||||
| output bin before removing it. | |||||
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During | Reset the printer and print the document again. Wait until the | |||||
second side of the document was printed. | page completely settles in the output bin before removing it. | |||||
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The media is in poor condition. | Replace the media. | |||||
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The internal rollers from tray 2 or tray 3 are not picking up the | Remove the top sheet of media. If the media is heavier than | |||||
media. | 163 g/m2 (43 lb), it might not be picked from the tray. | |||||
The media has rough or jagged edges. | Replace the media. | |||||
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The media is perforated or embossed. | Perforated or embossed media does not separate easily. Feed | |||||
| single sheets from tray 1. | |||||
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Printer supply items have reached the end of their useful life. | Check the printer control panel for messages prompting you to | |||||
| replace supplies, or print a supplies status page to verify the | |||||
| remaining life of the supplies. See Replacing supplies and | |||||
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Paper was not stored correctly.
Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
1If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider.
138 Chapter 8 Problem solving | ENWW |