Control panel message | Description | Recommended action | ||
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For help press |
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alternates with |
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Ready |
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TRAY XX OPEN OR EMPTY | The tray is open or empty, but the current | Close or fill the tray. | ||
alternates with | print job does not require this tray. |
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Ready |
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TYPE MISMATCH IN TRAY XX | The tray is loaded with a media type that is | In the PAPER HANDLING menu, configure | ||
alternates with | different than the type for which the tray is | the tray for the correct type. | ||
configured. Printing can continue from other |
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Ready | trays, but not from this one. |
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Unauthorized supply in use | The printer has detected that a | If you believe you purchased an HP supply, | ||
alternates with | supply is currently installed and (override) | go to www.hp.com/go/anticounterfeit. | ||
was pressed. | Service or repairs required as a result of using | |||
Ready |
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| HP warranty. | ||
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USB ACCESSORY ERROR | HP Color LaserJet 3000 and 3800 Series | 1. | Turn the printer off. | |
| printers only. | 2. | Remove the USB storage accessory. | |
| The printer has detected too much current on | |||
| 3. | Replace the USB storage accessory. | ||
| the USB storage accessory. | |||
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| 4. | Turn the printer on. | |
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USB Storage <X> initializing | HP Color LaserJet 3000 and 3800 Series | No action necessary. | ||
| printers only. |
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| The USB storage device is initializing. |
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USB Storage <X> not functional | HP Color LaserJet 3000 and 3800 Series | Replace the USB storage device. | ||
| printers only. |
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| The USB storage device is not working. |
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USB STORAGE DEVICE FAILURE | For the HP Color LaserJet 3000 and 3800 | 1. | Printing can continue for jobs that do not | |
alternates with | Series printers only. |
| require the storage device. | |
The USB storage device has failed. | 2. | To remove this message from the | ||
Ready | ||||
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| display, press . | ||
To clear press |
| 3. | If the message persists, turn the printer | |
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| off, remove and | |
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| device, and then turn the printer on. | |
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| 4. | If the message persists, replace the | |
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| storage device. | |
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USB STORAGE FILE OPERATION FAILED | For the HP Color LaserJet 3000 and 3800 | 1. | Printing can continue. | |
alternates with | Series printers only. | 2. | To remove this message from the | |
The printer received a PJL file system | ||||
Ready |
| display, press . | ||
command that attempted to perform an |
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To clear press | illogical operation (for example, to download | 3. | If the message reappears, a problem | |
a file to a nonexistent directory). |
| might exist in the software program. | ||
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134 Chapter 8 Problem solving | ENWW |
