Problem solving | HP 3800 instruction

8 Problem solving

This chapter describes what to do if problems arise with your printer.

●Basic troubleshooting checklist

●Control-panel message types

●Control-panel messages

●Jams

●Common causes of jams

●Clearing jams

●Paper-handling problems

●Troubleshooting-information pages

●Printer response problems

●Printer control-panel problems

●Color-printing problems

●Incorrect printer output

●Macintosh problems

●Software program problems

●Print-quality troubleshooting

ENWW

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HP 3800 manual Problem solving

Contents

User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Trademark Credits Copyright and License HP Customer Care Online Services HP support and information for Macintosh computers Table of contents Printing tasks Configuration Paper to avoid Paper that can damage the printer Color MaintenanceManaging the printer Appendix B Service and support Problem solvingAppendix a Supplies and accessories Appendix E Working with memory Appendix C Printer specificationsAppendix D Regulatory information 207 205 Xii Printer basics Guide Description Quick access to printer information HP Color LaserJet 3000 Series printer Printers at a glance Printer 3800dn printer HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 Series printer HP Color LaserJet 3800 printer HP Color LaserJet 3800n Printer Features at a glanceFeature Supplies Accessibility Walkaround 2Back and side view Operating system PCL 5c PCL 6 PS 3 emulation Printer softwareHP Color LaserJet 3600 Series printer drivers Additional drivers To change the product Opening the printer driversSoftware for networks Operating System HP Easy Printer Care Software HP Web JetadminUtilities Linux Windows FeaturesOther components and utilities HP Color LaserJet 3600 and 3800 75 to Print-media specificationsType Dimensions Weight or thickness Capacity Supported media types Supported media sizes Media size Dimensions Weight and thickness Enww Control panel Select Control-panel overview Display Control-panel indicator lightsIndicator Off Flashing Enww To use the menus Using the control-panel menus User Name ALL Private Jobs JOB Name Retrieve Job menuMenu item Value Description Information menu Paper Handling menu Printing sub-menu Configure Device menu Font Number Symbol SETPCL Form Length Orientation Font Source Print Quality sub-menu System Setup sub-menu Prompt Sleep Delay MinuteTray Behavior USE Requested Tray Manually Feed Display Brightness JAM Recovery AutoOptimum SPEED/ENERGY Faster First Usage Save Energy Sub-menu Resets sub-menu Sleep Mode OFF Restore FactorySettings Diagnostics menu Tray Behavior menu options Changing printer control-panel configuration settingsTo set the Use Requested Tray feature To set the Size/Type Prompt feature To set the Manually Feed Prompt featureTo set the PS Defer Media feature To set the Use Another Tray feature To set the Sleep Delay feature Sleep Delay and Sleep Mode featuresTo set the Duplex Blank Pages feature To set the Display Brightness feature Display Brightness featurePersonality feature To disable or enable the Sleep Mode feature To set the Auto Continue feature Clearable Warnings featureAuto Continue feature To set the Clearable Warnings feature To set the Jam Recovery feature Replace Supplies featureJam Recovery feature To set the Replace Supplies feature To select a language Language feature Using the printer control panel in shared environments Enww O configuration Connecting the USB cable USB configuration Setting the subnet mask Network configurationSetting an IP address Setting the default gateway Disabling network protocols optional To disable IPX/SPXTo disable AppleTalk To disable DLC/LLC HP Jetdirect EIO print servers Enhanced I/O EIO configuration Printing tasks Type and Size Priority for print settingsControlling print jobs Source Gaining access to printer driver settings Paper that can damage the printer Selecting print mediaPaper to avoid To order HP Color LaserJet printing supplies Configuring tray 1 for custom paper Configuring traysConfiguring size Configuring type Unit of measure Configuring tray 2 or tray 3 for custom paperDimension Printing from tray 1 multipurpose tray Setting a custom size in tray 2 or tray Loading paper into tray Enww To load envelopes into tray Printing envelopes from tray Printing envelopes Address type Left margin Top margin Printing from tray 2 and trayLoading tray Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Expanded sensing Automatic media type sensing auto sense modeFull sensing default Tray 1 sensing Tray 2 or tray 3 sensing Transparency only default To use quick sets Using features in the Windows printer driverCreating and using quick sets To create a quick set To reduce or enlarge a document Using watermarksSetting a custom paper size from the printer driver Resizing documents Printing multiple pages on one sheet of paper Using different paper and printing coversPrinting a blank first Opening the HP Digital Imaging Options dialog box Setting the color optionsUsing the HP Digital Imaging Options dialog box To set the color options Using the Services tab To use presets Using features in the Macintosh printer driverCreating and using presets in Mac OS To create a preset Using features in the Macintosh printer driver Colored paper Printing on special mediaTransparencies Glossy paper Heavy paper EnvelopesLabels Recycled paper HP LaserJet Tough paperPreprinted forms and letterhead Automatic 2-sided printing Using 2-sided duplex printing To turn 2-sided printing on or off from the control panel Control-panel settings for automatic 2-sided printingOptions for binding 2-sided printing jobs Manual 2-sided printing On the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplex Stopping a print request Managing special printing situationsPrinting a different first Printing on custom-size media Managing special printing situations To delete a stored job Managing stored jobsTo print a stored job Managing memory Enww Managing the printer Description How to print Using printer information pages To highlight Print PCL Font List or Print PS Font List , Color usage log Software Information location Configuring e-mail alerts Embedded Web server sections Using the embedded Web server Information tab Sleep mode onSettings tab Tab or section Other links Tab or section DescriptionNetworking tab HP Easy Printer Care Software sections Using the HP Easy Printer Care SoftwareSupported operating systems To use the HP Easy Printer Care Software Device List tab Alert Settings windowSectionDescription Supplies Ordering window To open the HP Printer Utility in Mac OS X Using the HP Printer Utility for MacintoshHP Printer Utility features Opening the HP Printer Utility IP Settings Enww Color Color options Using colorHP ImageREt Media selection Cmyk ink-set emulation PostScript only Printing in four colors Cmyk Print in Grayscale Automatic or manual color adjustmentSetting description Managing color Edge Control Setting description Setting optionsRestricting color printing Neutral Grays Enww Printing color samples Matching colorsSample book color matching Enww Maintenance Checking the print-cartridge life Approximate print-cartridge replacement intervalsManaging supplies Supplies life 1Printer display Print-cartridge storage HP fraud hotline and Web site Print-cartridge authenticationHP print cartridges Non-HP print cartridges Changing print cartridges Supply replacement guidelinesReplacing supplies and parts To change the print cartridge Enww Enww To clean the printer using the printer control panel Cleaning the printer Enww Problem solving Factors that affect printer performance Basic troubleshooting checklist Message type Description Status messages Control-panel message types Control-panel messages Insufficient Memory Clear jam then press13.XX.YY JAM Inside Front Door 13.XX.YY JAM Inside TOP Cover BAD Serial Transmission Parallel I/O Buffer OverflowSerial I/O Buffer Overflow USB I/O Buffer Overflow XY Error ErrorXxxxx Error Fuser Error No System Storage Error SettingsXxxx Error 8X.YYYY EIO Error On Tray Cleaning Disk X% CompleteDo not Power OFF Action not Currently Available Data Received Code CRC ErrorClose TOP Cover and Front Door Color RFU Failed Inflate Failure Install Color CartridgeInstall Fuser Install Supplies MEM Test Failure Replace Dimm NON HP Supply InstalledManually Feed Type Size Manually Feed Output Stack Printing Stopped Order Color CartridgeOrder Supplies Paper Path JAM Front Door Processing Duplex JOB RAM Disk is Write Protected RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk File System is Full Replace Supplies Standard TOP BIN Full RFU Load ErrorSanitizing Disk X% Complete Size Mismatch in Tray USB Storage Device Failure USB Accessory ErrorTray XX Open or Empty Type Mismatch in Tray USE Tray X Type Size USB Storage File System is FullUSB Storage is Write Protected USB Storage X Removed Jams Jam recovery Jams Common causes of jams Common causes of jams1 Cause Solution Jam in tray Clearing jams Jam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer pulls from an incorrect tray Cause Solution Paper-handling problemsPrinter feeds multiple sheets Cause Solution Printer feeds incorrect page size Cause Solution Media does not feed from trays 2 Cause Solution Media does not feed automatically Cause Solution Media does not feed from trays 2 Cause Transparencies or glossy paper will not feed Cause Solution Cause Solution Output is curled or wrinkled Cause Solution Click Update Now Click the Device Settings tab or the Configure tabUnder Installable Options, click Automatic Paper-path-test Troubleshooting-information pages PageDescription Printer is on, but nothing prints Cause Solution Printer response problemsControl-panel display is blank Cause Solution Control-panel display is difficult to read Cause Solution Cannot select the printer from the computer Cause Solution Printer is on but is not receiving data Cause Solution Cause Solution Control-panel settings do not work correctly Cause Solution Printer control-panel problems Color is missing Cause Solution Color-printing problemsPrinting black instead of color Cause Solution Incorrect hues print Cause Solution Manual Color Options, in the Color Options section Printed colors do not match screen colors Cause SolutionClick Settings Text drifts between pages Cause Solution Printer output problemsIncorrect fonts print Cause Solution Cannot print all characters in a symbol set Cause Solution Guidelines for printing with different fonts Partial printout Cause Solution Print job was not sent to the printer Cause Solution Macintosh problemsSolving problems with Mac OS Port Library/Printers/PPDs/Contents/Resources Hardware troubleshooting An EPS file prints with incorrect fonts Cause Software troubleshooting Cannot select colors Cause Solution Software program problemsCannot change system selections Cause Solution Cannot select a font from the software Cause Solution Overhead transparency defects Print-quality troubleshootingPrint-quality problems associated with media Print-quality-troubleshooting pages Print-quality problems associated with the environmentPrint quality problems associated with jams Calibrating the printer Supplies and accessories Part Part number Type/size Parts and supplies Parts and supplies Ordering by using the embedded Web server Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statementPage Next-day on-site service HP maintenance agreementsOn-site service agreements Extended warranty To repack the printer Repacking the printer Enww Product Height Depth Width Weight Printer specificationsPhysical specifications Volt models Electrical specifications Table C-5Power consumption average, in watts1 Power-consumption specifications Sound pressure level bystander position Declared per ISO Acoustic specificationsSound power level Declared per ISO Environment Recommended Allowed Operating-environment specifications Enww Regulatory information FCC regulations Environmental product stewardship program Material restrictions Paper For more information Material Safety Data Sheet Msds Extended warranty Declaration of Conformity Declaration of conformity HP Color LaserJet 3000 series Declares, that the product Product Names Canadian DOC regulations Safety statementsLaser safety Varoitus Enww Printer memory Working with memory To install memory and font DIMMs Installing memory DIMMs Installing memory DIMMs Enabling memory To enable memory for Windows To check Dimm installation Checking Dimm installation Enww Bidirectional communication Two-way data transmission Glossary Enww Index Symbols/Numerics 2-sided printing Macintosh Quick sets Enww Page Q5982-90907