Diagnostics menu

Use the DIAGNOSTICS menu to run tests that can help identify and solve problems with the printer.

Menu item

Description

 

 

PRINT EVENT LOG

Prints an event log that shows the last 50 entries in the printer event log, starting with the most recent.

 

 

SHOW EVENT LOG

Shows the last 50 printer events on the control-panel display, starting with the most recent.

 

 

PQ

Prints a series of print-quality assessment pages that help troubleshoot many print-quality problems.

TROUBLESHOOTING

 

 

 

PRINT DIAGNOSTICS

Prints the diagnostics page.

PAGE

 

 

 

DISABLE

Prints with one or more cartridges removed so that you can diagnose print cartridge-related problems.

CARTRIDGE CHECK

 

 

 

PAPER PATH

Shows the values of the sensors. Values are updated as media passes each sensor. Jobs can be

SENSORS

initiated from the control panel or sent from the computer.

 

 

PAPER PATH TEST

Tests the printer paper-handling features, such as the configuration of the trays.

 

 

MANUAL SENSOR

Allows a service representative to test the paper-path sensors and switches for correct operation.

TEST

 

 

 

COMPONENT TEST

Activates individual parts independently to isolate noise, leaking, and other hardware issues.

 

 

PRINT/STOP TEST

Isolates print-quality issues more accurately by stopping the printer in mid-print cycle. Stopping the

 

printer in mid-print cycle causes a jam that might need to be removed manually. Only a service

 

representative should perform this test.

 

 

ENWW

Diagnostics menu 33