Color-printing problems, Color is missing Cause Solution | HP 3800

Color-printing problems

Printing black instead of color

Cause	Solution

Grayscale is selected in the software program or printer driver.	In the software program or printer driver, select Color mode
	instead of Grayscale or Monochrome mode.

The correct printer driver is not selected in your software	Select the correct printer driver.
program.

No color appears on the configuration page.	Contact HP support.

The control-panel setting for COLOR SUPPLY OUT is set to	Replace the color print cartridge.
AUTOCONTINUE BLACK, and one of the color print
cartridges is out. The printer continues to print in black only.

The control-panel setting for RESTRICT COLOR USE is set	Change the control-panel setting to ENABLE COLOR.
to DISABLE COLOR, or it is set to COLOR IF ALLOWED and
you do not have permission to print in color.

Incorrect hues print

Cause	Solution

The media does not meet the specifications for this printer.	See the HP LaserJet Printer Family Print Media Specification
	Guide.
	Go to www.hp.com/support/clj3000, www.hp.com/support/
	clj3600, or www.hp.com/support/clj3800 for HP LaserJet
	Printer Family Print Media Specification Guide ordering
	information. When you connect, select Manuals.

The printer operates in excessively humid or dry conditions.	Verify that the printer environment is within humidity
	specifications.
	Store the print media in the same environment as the printer.
	Calibrate the printer. See Print Quality sub-menu.

					NOTE For more information about color-quality
					NOTE For more information about color-quality
					problems see Print-quality troubleshooting.
					problems see Print-quality troubleshooting.


A color is missing

Cause	Solution

The HP print cartridge is defective.	Replace the cartridge.

Inconsistent colors print after installing a print cartridge

Cause	Solution

New print cartridges sometimes require printing several pages before they deliver consistent print quality.

Try printing approximately 50 pages with the new cartridge, and then try the print job again.

160 Chapter 8 Problem solving

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HP 3800 manual Color-printing problems, Printing black instead of color Cause Solution, Incorrect hues print Cause Solution

Contents

User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Copyright and License Trademark Credits Online Services HP Customer Care HP support and information for Macintosh computers Table of contents Configuration Printing tasks Paper to avoid Paper that can damage the printer Maintenance Managing the printerColor Problem solving Appendix a Supplies and accessoriesAppendix B Service and support Appendix C Printer specifications Appendix D Regulatory informationAppendix E Working with memory 205 207 Xii Printer basics Quick access to printer information Guide Description Printers at a glance HP Color LaserJet 3000 Series printer HP Color LaserJet 3800 printer HP Color LaserJet 3800n HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 Series printer Printer 3800dn printer Features at a glance FeaturePrinter Accessibility Supplies Walkaround 2Back and side view Printer software HP Color LaserJet 3600 Series printer driversOperating system PCL 5c PCL 6 PS 3 emulation Additional drivers Operating System Opening the printer driversSoftware for networks To change the product Linux HP Web JetadminUtilities HP Easy Printer Care Software Features Other components and utilitiesWindows Supported media types Print-media specificationsType Dimensions Weight or thickness Capacity HP Color LaserJet 3600 and 3800 75 to Media size Dimensions Weight and thickness Supported media sizes Enww Control panel Control-panel overview Select Control-panel indicator lights Indicator Off FlashingDisplay Enww Using the control-panel menus To use the menus Retrieve Job menu Menu item Value DescriptionUser Name ALL Private Jobs JOB Name Information menu Paper Handling menu Configure Device menu Printing sub-menu Font Source Symbol SETPCL Form Length Orientation Font Number Print Quality sub-menu System Setup sub-menu Manually Feed Sleep Delay MinuteTray Behavior USE Requested Tray Prompt Usage Save Energy JAM Recovery AutoOptimum SPEED/ENERGY Faster First Display Brightness Resets sub-menu Sub-menu Restore Factory SettingsSleep Mode OFF Diagnostics menu Changing printer control-panel configuration settings To set the Use Requested Tray featureTray Behavior menu options To set the Use Another Tray feature To set the Manually Feed Prompt featureTo set the PS Defer Media feature To set the Size/Type Prompt feature Sleep Delay and Sleep Mode features To set the Duplex Blank Pages featureTo set the Sleep Delay feature To disable or enable the Sleep Mode feature Display Brightness featurePersonality feature To set the Display Brightness feature To set the Clearable Warnings feature Clearable Warnings featureAuto Continue feature To set the Auto Continue feature To set the Replace Supplies feature Replace Supplies featureJam Recovery feature To set the Jam Recovery feature Language feature To select a language Using the printer control panel in shared environments Enww O configuration USB configuration Connecting the USB cable Network configuration Setting an IP addressSetting the subnet mask Setting the default gateway To disable DLC/LLC To disable IPX/SPXTo disable AppleTalk Disabling network protocols optional Enhanced I/O EIO configuration HP Jetdirect EIO print servers Printing tasks Source Priority for print settingsControlling print jobs Type and Size Gaining access to printer driver settings Selecting print media Paper to avoidPaper that can damage the printer To order HP Color LaserJet printing supplies Configuring type Configuring traysConfiguring size Configuring tray 1 for custom paper Configuring tray 2 or tray 3 for custom paper DimensionUnit of measure Setting a custom size in tray 2 or tray Printing from tray 1 multipurpose tray Loading paper into tray Enww Printing envelopes from tray To load envelopes into tray Printing envelopes Printing from tray 2 and tray Loading trayAddress type Left margin Top margin Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Tray 1 sensing Automatic media type sensing auto sense modeFull sensing default Expanded sensing Transparency only default Tray 2 or tray 3 sensing To create a quick set Using features in the Windows printer driverCreating and using quick sets To use quick sets Resizing documents Using watermarksSetting a custom paper size from the printer driver To reduce or enlarge a document Using different paper and printing covers Printing a blank firstPrinting multiple pages on one sheet of paper To set the color options Setting the color optionsUsing the HP Digital Imaging Options dialog box Opening the HP Digital Imaging Options dialog box Using the Services tab To create a preset Using features in the Macintosh printer driverCreating and using presets in Mac OS To use presets Using features in the Macintosh printer driver Glossy paper Printing on special mediaTransparencies Colored paper Envelopes LabelsHeavy paper HP LaserJet Tough paper Preprinted forms and letterheadRecycled paper Using 2-sided duplex printing Automatic 2-sided printing Manual 2-sided printing Control-panel settings for automatic 2-sided printingOptions for binding 2-sided printing jobs To turn 2-sided printing on or off from the control panel To manually print on two sides duplex On the Finishing tab, select Print on Both Sides Manually Printing on custom-size media Managing special printing situationsPrinting a different first Stopping a print request Managing special printing situations Managing stored jobs To print a stored jobTo delete a stored job Managing memory Enww Managing the printer Using printer information pages Description How to print Color usage log To highlight Print PCL Font List or Print PS Font List , Configuring e-mail alerts Software Information location Using the embedded Web server Embedded Web server sections Tab or section Sleep mode onSettings tab Information tab Tab or section Description Networking tabOther links To use the HP Easy Printer Care Software Using the HP Easy Printer Care SoftwareSupported operating systems HP Easy Printer Care Software sections Supplies Ordering window Alert Settings windowSectionDescription Device List tab Opening the HP Printer Utility Using the HP Printer Utility for MacintoshHP Printer Utility features To open the HP Printer Utility in Mac OS X IP Settings Enww Color Media selection Using colorHP ImageREt Color options Printing in four colors Cmyk Cmyk ink-set emulation PostScript only Managing color Automatic or manual color adjustmentSetting description Print in Grayscale Neutral Grays Setting description Setting optionsRestricting color printing Edge Control Enww Matching colors Sample book color matchingPrinting color samples Enww Maintenance Supplies life Approximate print-cartridge replacement intervalsManaging supplies Checking the print-cartridge life Print-cartridge storage 1Printer display Non-HP print cartridges Print-cartridge authenticationHP print cartridges HP fraud hotline and Web site Supply replacement guidelines Replacing supplies and partsChanging print cartridges To change the print cartridge Enww Enww Cleaning the printer To clean the printer using the printer control panel Enww Problem solving Basic troubleshooting checklist Factors that affect printer performance Control-panel message types Message type Description Status messages Control-panel messages 13.XX.YY JAM Inside TOP Cover Clear jam then press13.XX.YY JAM Inside Front Door Insufficient Memory USB I/O Buffer Overflow Parallel I/O Buffer OverflowSerial I/O Buffer Overflow BAD Serial Transmission Fuser Error ErrorXxxxx Error XY Error 8X.YYYY EIO Error Storage Error SettingsXxxx Error No System Action not Currently Available Cleaning Disk X% CompleteDo not Power OFF On Tray Color RFU Failed Code CRC ErrorClose TOP Cover and Front Door Data Received Install Supplies Install Color CartridgeInstall Fuser Inflate Failure Manually Feed Output Stack NON HP Supply InstalledManually Feed Type Size MEM Test Failure Replace Dimm Paper Path JAM Front Door Order Color CartridgeOrder Supplies Printing Stopped Processing Duplex JOB RAM Disk File System is Full RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk is Write Protected Replace Supplies Size Mismatch in Tray RFU Load ErrorSanitizing Disk X% Complete Standard TOP BIN Full Type Mismatch in Tray USB Accessory ErrorTray XX Open or Empty USB Storage Device Failure USB Storage X Removed USB Storage File System is FullUSB Storage is Write Protected USE Tray X Type Size Jam recovery Jams Jams Common causes of jams1 Cause Solution Common causes of jams Clearing jams Jam in tray Jam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer feeds incorrect page size Cause Solution Paper-handling problemsPrinter feeds multiple sheets Cause Solution Printer pulls from an incorrect tray Cause Solution Media does not feed automatically Cause Solution Media does not feed from trays 2 Cause Solution Transparencies or glossy paper will not feed Cause Solution Media does not feed from trays 2 Cause Output is curled or wrinkled Cause Solution Cause Solution Click the Device Settings tab or the Configure tab Under Installable Options, click AutomaticClick Update Now Troubleshooting-information pages Paper-path-test PageDescription Control-panel display is difficult to read Cause Solution Printer response problemsControl-panel display is blank Cause Solution Printer is on, but nothing prints Cause Solution Printer is on but is not receiving data Cause Solution Cannot select the printer from the computer Cause Solution Cause Solution Printer control-panel problems Control-panel settings do not work correctly Cause Solution Incorrect hues print Cause Solution Color-printing problemsPrinting black instead of color Cause Solution Color is missing Cause Solution Printed colors do not match screen colors Cause Solution Click SettingsManual Color Options, in the Color Options section Cannot print all characters in a symbol set Cause Solution Printer output problemsIncorrect fonts print Cause Solution Text drifts between pages Cause Solution Partial printout Cause Solution Guidelines for printing with different fonts Macintosh problems Solving problems with Mac OSPrint job was not sent to the printer Cause Solution Port Hardware troubleshooting Library/Printers/PPDs/Contents/Resources An EPS file prints with incorrect fonts Cause Software troubleshooting Cannot select a font from the software Cause Solution Software program problemsCannot change system selections Cause Solution Cannot select colors Cause Solution Print-quality troubleshooting Print-quality problems associated with mediaOverhead transparency defects Print-quality problems associated with the environment Print quality problems associated with jamsPrint-quality-troubleshooting pages Calibrating the printer Supplies and accessories Parts and supplies Part Part number Type/size Parts and supplies Ordering by using the embedded Web server Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited WarrantyPage Extended warranty HP maintenance agreementsOn-site service agreements Next-day on-site service Repacking the printer To repack the printer Enww Printer specifications Physical specificationsProduct Height Depth Width Weight Electrical specifications Volt models Power-consumption specifications Table C-5Power consumption average, in watts1 Acoustic specifications Sound power level Declared per ISOSound pressure level bystander position Declared per ISO Operating-environment specifications Environment Recommended Allowed Enww Regulatory information FCC regulations Environmental product stewardship program Paper Material restrictions Material Safety Data Sheet Msds Extended warranty For more information Declaration of conformity HP Color LaserJet 3000 series Declaration of Conformity Declares, that the product Product Names Safety statements Laser safetyCanadian DOC regulations Varoitus Enww Working with memory Printer memory Installing memory DIMMs To install memory and font DIMMs Installing memory DIMMs To enable memory for Windows Enabling memory Checking Dimm installation To check Dimm installation Enww Glossary Bidirectional communication Two-way data transmission Enww Symbols/Numerics 2-sided printing Index Macintosh Quick sets Enww Page Q5982-90907