HP maintenance agreements, On-site service agreements | HP 3800

HP maintenance agreements

HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you.

On-site service agreements

To provide you with the level of support best suited to your needs, HP has on-site service agreements with a selection of response times.

Next-day on-site service

This agreement provides support by the next working day following a service request. Extended coverage hours and extended travel beyond HP’s designated service zones are available on most on- site agreements (for additional charges).

Weekly (volume) on-site service

This agreement provides scheduled weekly on-site visits for organizations with many HP products. This agreement is designated for sites using 25 or more workstation products, including printers, plotters, computers, and disk drives.

Extended warranty

HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a 1 to 3 year period from date of the HP product purchase. The customer must purchase HP SupportPack within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group.

180 Appendix B Service and support

ENWW

Image 194

HP 3800 manual HP maintenance agreements, On-site service agreements, Extended warranty, Next-day on-site service

Contents

User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Copyright and License Trademark Credits Online Services HP Customer Care HP support and information for Macintosh computers Table of contents Configuration Printing tasks Paper to avoid Paper that can damage the printer Color MaintenanceManaging the printer Appendix B Service and support Problem solvingAppendix a Supplies and accessories Appendix E Working with memory Appendix C Printer specificationsAppendix D Regulatory information 205 207 Xii Printer basics Quick access to printer information Guide Description Printers at a glance HP Color LaserJet 3000 Series printer HP Color LaserJet 3800 printer HP Color LaserJet 3800n HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 Series printer Printer 3800dn printer Printer Features at a glanceFeature Accessibility Supplies Walkaround 2Back and side view Operating system PCL 5c PCL 6 PS 3 emulation Printer softwareHP Color LaserJet 3600 Series printer drivers Additional drivers Operating System Opening the printer driversSoftware for networks To change the product Linux HP Web JetadminUtilities HP Easy Printer Care Software Windows FeaturesOther components and utilities Supported media types Print-media specificationsType Dimensions Weight or thickness Capacity HP Color LaserJet 3600 and 3800 75 to Media size Dimensions Weight and thickness Supported media sizes Enww Control panel Control-panel overview Select Display Control-panel indicator lightsIndicator Off Flashing Enww Using the control-panel menus To use the menus User Name ALL Private Jobs JOB Name Retrieve Job menuMenu item Value Description Information menu Paper Handling menu Configure Device menu Printing sub-menu Font Source Symbol SETPCL Form Length Orientation Font Number Print Quality sub-menu System Setup sub-menu Manually Feed Sleep Delay MinuteTray Behavior USE Requested Tray Prompt Usage Save Energy JAM Recovery AutoOptimum SPEED/ENERGY Faster First Display Brightness Resets sub-menu Sub-menu Sleep Mode OFF Restore FactorySettings Diagnostics menu Tray Behavior menu options Changing printer control-panel configuration settingsTo set the Use Requested Tray feature To set the Use Another Tray feature To set the Manually Feed Prompt featureTo set the PS Defer Media feature To set the Size/Type Prompt feature To set the Sleep Delay feature Sleep Delay and Sleep Mode featuresTo set the Duplex Blank Pages feature To disable or enable the Sleep Mode feature Display Brightness featurePersonality feature To set the Display Brightness feature To set the Clearable Warnings feature Clearable Warnings featureAuto Continue feature To set the Auto Continue feature To set the Replace Supplies feature Replace Supplies featureJam Recovery feature To set the Jam Recovery feature Language feature To select a language Using the printer control panel in shared environments Enww O configuration USB configuration Connecting the USB cable Setting the subnet mask Network configurationSetting an IP address Setting the default gateway To disable DLC/LLC To disable IPX/SPXTo disable AppleTalk Disabling network protocols optional Enhanced I/O EIO configuration HP Jetdirect EIO print servers Printing tasks Source Priority for print settingsControlling print jobs Type and Size Gaining access to printer driver settings Paper that can damage the printer Selecting print mediaPaper to avoid To order HP Color LaserJet printing supplies Configuring type Configuring traysConfiguring size Configuring tray 1 for custom paper Unit of measure Configuring tray 2 or tray 3 for custom paperDimension Setting a custom size in tray 2 or tray Printing from tray 1 multipurpose tray Loading paper into tray Enww Printing envelopes from tray To load envelopes into tray Printing envelopes Address type Left margin Top margin Printing from tray 2 and trayLoading tray Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Tray 1 sensing Automatic media type sensing auto sense modeFull sensing default Expanded sensing Transparency only default Tray 2 or tray 3 sensing To create a quick set Using features in the Windows printer driverCreating and using quick sets To use quick sets Resizing documents Using watermarksSetting a custom paper size from the printer driver To reduce or enlarge a document Printing multiple pages on one sheet of paper Using different paper and printing coversPrinting a blank first To set the color options Setting the color optionsUsing the HP Digital Imaging Options dialog box Opening the HP Digital Imaging Options dialog box Using the Services tab To create a preset Using features in the Macintosh printer driverCreating and using presets in Mac OS To use presets Using features in the Macintosh printer driver Glossy paper Printing on special mediaTransparencies Colored paper Heavy paper EnvelopesLabels Recycled paper HP LaserJet Tough paperPreprinted forms and letterhead Using 2-sided duplex printing Automatic 2-sided printing Manual 2-sided printing Control-panel settings for automatic 2-sided printingOptions for binding 2-sided printing jobs To turn 2-sided printing on or off from the control panel To manually print on two sides duplex On the Finishing tab, select Print on Both Sides Manually Printing on custom-size media Managing special printing situationsPrinting a different first Stopping a print request Managing special printing situations To delete a stored job Managing stored jobsTo print a stored job Managing memory Enww Managing the printer Using printer information pages Description How to print Color usage log To highlight Print PCL Font List or Print PS Font List , Configuring e-mail alerts Software Information location Using the embedded Web server Embedded Web server sections Tab or section Sleep mode onSettings tab Information tab Other links Tab or section DescriptionNetworking tab To use the HP Easy Printer Care Software Using the HP Easy Printer Care SoftwareSupported operating systems HP Easy Printer Care Software sections Supplies Ordering window Alert Settings windowSectionDescription Device List tab Opening the HP Printer Utility Using the HP Printer Utility for MacintoshHP Printer Utility features To open the HP Printer Utility in Mac OS X IP Settings Enww Color Media selection Using colorHP ImageREt Color options Printing in four colors Cmyk Cmyk ink-set emulation PostScript only Managing color Automatic or manual color adjustmentSetting description Print in Grayscale Neutral Grays Setting description Setting optionsRestricting color printing Edge Control Enww Printing color samples Matching colorsSample book color matching Enww Maintenance Supplies life Approximate print-cartridge replacement intervalsManaging supplies Checking the print-cartridge life Print-cartridge storage 1Printer display Non-HP print cartridges Print-cartridge authenticationHP print cartridges HP fraud hotline and Web site Changing print cartridges Supply replacement guidelinesReplacing supplies and parts To change the print cartridge Enww Enww Cleaning the printer To clean the printer using the printer control panel Enww Problem solving Basic troubleshooting checklist Factors that affect printer performance Control-panel message types Message type Description Status messages Control-panel messages 13.XX.YY JAM Inside TOP Cover Clear jam then press13.XX.YY JAM Inside Front Door Insufficient Memory USB I/O Buffer Overflow Parallel I/O Buffer OverflowSerial I/O Buffer Overflow BAD Serial Transmission Fuser Error ErrorXxxxx Error XY Error 8X.YYYY EIO Error Storage Error SettingsXxxx Error No System Action not Currently Available Cleaning Disk X% CompleteDo not Power OFF On Tray Color RFU Failed Code CRC ErrorClose TOP Cover and Front Door Data Received Install Supplies Install Color CartridgeInstall Fuser Inflate Failure Manually Feed Output Stack NON HP Supply InstalledManually Feed Type Size MEM Test Failure Replace Dimm Paper Path JAM Front Door Order Color CartridgeOrder Supplies Printing Stopped Processing Duplex JOB RAM Disk File System is Full RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk is Write Protected Replace Supplies Size Mismatch in Tray RFU Load ErrorSanitizing Disk X% Complete Standard TOP BIN Full Type Mismatch in Tray USB Accessory ErrorTray XX Open or Empty USB Storage Device Failure USB Storage X Removed USB Storage File System is FullUSB Storage is Write Protected USE Tray X Type Size Jam recovery Jams Jams Common causes of jams1 Cause Solution Common causes of jams Clearing jams Jam in tray Jam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer feeds incorrect page size Cause Solution Paper-handling problemsPrinter feeds multiple sheets Cause Solution Printer pulls from an incorrect tray Cause Solution Media does not feed automatically Cause Solution Media does not feed from trays 2 Cause Solution Transparencies or glossy paper will not feed Cause Solution Media does not feed from trays 2 Cause Output is curled or wrinkled Cause Solution Cause Solution Click Update Now Click the Device Settings tab or the Configure tabUnder Installable Options, click Automatic Troubleshooting-information pages Paper-path-test PageDescription Control-panel display is difficult to read Cause Solution Printer response problemsControl-panel display is blank Cause Solution Printer is on, but nothing prints Cause Solution Printer is on but is not receiving data Cause Solution Cannot select the printer from the computer Cause Solution Cause Solution Printer control-panel problems Control-panel settings do not work correctly Cause Solution Incorrect hues print Cause Solution Color-printing problemsPrinting black instead of color Cause Solution Color is missing Cause Solution Manual Color Options, in the Color Options section Printed colors do not match screen colors Cause SolutionClick Settings Cannot print all characters in a symbol set Cause Solution Printer output problemsIncorrect fonts print Cause Solution Text drifts between pages Cause Solution Partial printout Cause Solution Guidelines for printing with different fonts Print job was not sent to the printer Cause Solution Macintosh problemsSolving problems with Mac OS Port Hardware troubleshooting Library/Printers/PPDs/Contents/Resources An EPS file prints with incorrect fonts Cause Software troubleshooting Cannot select a font from the software Cause Solution Software program problemsCannot change system selections Cause Solution Cannot select colors Cause Solution Overhead transparency defects Print-quality troubleshootingPrint-quality problems associated with media Print-quality-troubleshooting pages Print-quality problems associated with the environmentPrint quality problems associated with jams Calibrating the printer Supplies and accessories Parts and supplies Part Part number Type/size Parts and supplies Ordering by using the embedded Web server Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited WarrantyPage Extended warranty HP maintenance agreementsOn-site service agreements Next-day on-site service Repacking the printer To repack the printer Enww Product Height Depth Width Weight Printer specificationsPhysical specifications Electrical specifications Volt models Power-consumption specifications Table C-5Power consumption average, in watts1 Sound pressure level bystander position Declared per ISO Acoustic specificationsSound power level Declared per ISO Operating-environment specifications Environment Recommended Allowed Enww Regulatory information FCC regulations Environmental product stewardship program Paper Material restrictions Material Safety Data Sheet Msds Extended warranty For more information Declaration of conformity HP Color LaserJet 3000 series Declaration of Conformity Declares, that the product Product Names Canadian DOC regulations Safety statementsLaser safety Varoitus Enww Working with memory Printer memory Installing memory DIMMs To install memory and font DIMMs Installing memory DIMMs To enable memory for Windows Enabling memory Checking Dimm installation To check Dimm installation Enww Glossary Bidirectional communication Two-way data transmission Enww Symbols/Numerics 2-sided printing Index Macintosh Quick sets Enww Page Q5982-90907