HP 3800 manual Output is curled or wrinkled Cause Solution

Envelopes jam or will not feed into the printer

Cause	Solution
The envelope orientation is incorrect.	Verify that the envelope is loaded correctly. See Configuring
	trays.
This printer does not support the envelopes.	See Supported media sizes or the HP LaserJet Printer Family
	Print Media Specification Guide.
Tray 1 is configured for a size other than envelopes.	Configure tray 1 size for envelopes.
Output is curled or wrinkled
Cause	Solution
The media does not meet the specifications for this printer.	Use only media that meets the HP paper specifications for this
	printer. See Supported media sizes.
The media is damaged or in poor condition.	Remove the media from the tray and load media that is in good
	condition.

The printer is operating in an excessively humid environment. Verify that the printing environment is within humidity specifications.

You are printing large, solid-filled areas.	Large, solid-filled areas can cause excessive curl. Try using a
	different pattern.
The media was not stored correctly and may have absorbed	Remove the media and replace it with media from a fresh,
moisture.	unopened package.
The media has poorly cut edges.	Remove the media, flex it, rotate it 180 degrees, or turn it over,
	and then reload it into the tray. Do not fan paper. If the problem
	persists, replace the paper.
The specific media type was not configured for the tray or	Configure the software for the media (see the software
selected in the software.	documentation). Configure the tray for the media. See
	Configuring trays.
The media was used previously.	Do not reuse media.
Printer will not perform duplexing (2-sided printing) or duplexes incorrectly
Cause	Solution
You are trying to perform 2-sided printing on unsupported	Verify that the paper is supported for 2-sided printing. See
paper.	Supported media sizes. If the paper is not supported, see
	Manual 2-sided printing.
The printer driver is not set up for 2-sided printing.	Configure the printer driver for 2-sided printing. See Gaining
	access to printer driver settings.
The first page is printing on the back of preprinted forms or	For tray 1, load the letterhead paper first-side-down, bottom
letterhead.	first. For tray 2 or tray 3, load the letterhead paper first-side-
	up, top edge toward the back of the tray. See Using 2-sided
	(duplex) printing for more information.

152 Chapter 8 Problem solving ENWW