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Envelopes jam or will not feed into the printer
Cause | Solution |
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The envelope orientation is incorrect. | Verify that the envelope is loaded correctly. See Configuring |
| trays. |
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This printer does not support the envelopes. | See Supported media sizes or the HP LaserJet Printer Family |
| Print Media Specification Guide. |
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Tray 1 is configured for a size other than envelopes. | Configure tray 1 size for envelopes. |
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Output is curled or wrinkled |
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Cause | Solution |
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The media does not meet the specifications for this printer. | Use only media that meets the HP paper specifications for this |
| printer. See Supported media sizes. |
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The media is damaged or in poor condition. | Remove the media from the tray and load media that is in good |
| condition. |
The printer is operating in an excessively humid environment. Verify that the printing environment is within humidity specifications.
You are printing large, | Large, |
| different pattern. |
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The media was not stored correctly and may have absorbed | Remove the media and replace it with media from a fresh, |
moisture. | unopened package. |
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The media has poorly cut edges. | Remove the media, flex it, rotate it 180 degrees, or turn it over, |
| and then reload it into the tray. Do not fan paper. If the problem |
| persists, replace the paper. |
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The specific media type was not configured for the tray or | Configure the software for the media (see the software |
selected in the software. | documentation). Configure the tray for the media. See |
| Configuring trays. |
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The media was used previously. | Do not reuse media. |
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Printer will not perform duplexing | |
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Cause | Solution |
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You are trying to perform | Verify that the paper is supported for |
paper. | Supported media sizes. If the paper is not supported, see |
| Manual |
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The printer driver is not set up for | Configure the printer driver for |
| access to printer driver settings. |
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The first page is printing on the back of preprinted forms or | For tray 1, load the letterhead paper |
letterhead. | first. For tray 2 or tray 3, load the letterhead paper |
| up, top edge toward the back of the tray. See Using |
| (duplex) printing for more information. |
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152 Chapter 8 Problem solving | ENWW |