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Troubleshooting
Specifications
Install
Error codes
Setting the default gateway
Sleep Delay Minute
Symbol SET
HP Web Jetadmin
Connecting the USB cable
Warranty
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66 Chapter 4 Printing tasks
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Contents
User Guide
Page
HP Color LaserJet 3000, 3600, and 3800 Series printers
Copyright and License
Trademark Credits
Online Services
HP Customer Care
HP support and information for Macintosh computers
Table of contents
Configuration
Printing tasks
Paper to avoid Paper that can damage the printer
Color
Maintenance
Managing the printer
Appendix B Service and support
Problem solving
Appendix a Supplies and accessories
Appendix E Working with memory
Appendix C Printer specifications
Appendix D Regulatory information
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207
Xii
Printer basics
Quick access to printer information
Guide Description
Printers at a glance
HP Color LaserJet 3000 Series printer
HP Color LaserJet 3600 Series printer
HP Color LaserJet 3800 Series printer
HP Color LaserJet 3800 printer HP Color LaserJet 3800n
Printer 3800dn printer
Printer
Features at a glance
Feature
Accessibility
Supplies
Walkaround
2Back and side view
Operating system PCL 5c PCL 6 PS 3 emulation
Printer software
HP Color LaserJet 3600 Series printer drivers
Additional drivers
Opening the printer drivers
Software for networks
Operating System
To change the product
HP Web Jetadmin
Utilities
Linux
HP Easy Printer Care Software
Windows
Features
Other components and utilities
Print-media specifications
Type Dimensions Weight or thickness Capacity
Supported media types
HP Color LaserJet 3600 and 3800 75 to
Media size Dimensions Weight and thickness
Supported media sizes
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Control panel
Control-panel overview
Select
Display
Control-panel indicator lights
Indicator Off Flashing
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Using the control-panel menus
To use the menus
User Name ALL Private Jobs JOB Name
Retrieve Job menu
Menu item Value Description
Information menu
Paper Handling menu
Configure Device menu
Printing sub-menu
Symbol SET
PCL Form Length Orientation
Font Source
Font Number
Print Quality sub-menu
System Setup sub-menu
Sleep Delay Minute
Tray Behavior USE Requested Tray
Manually Feed
Prompt
JAM Recovery Auto
Optimum SPEED/ENERGY Faster First
Usage Save Energy
Display Brightness
Resets sub-menu
Sub-menu
Sleep Mode OFF
Restore Factory
Settings
Diagnostics menu
Tray Behavior menu options
Changing printer control-panel configuration settings
To set the Use Requested Tray feature
To set the Manually Feed Prompt feature
To set the PS Defer Media feature
To set the Use Another Tray feature
To set the Size/Type Prompt feature
To set the Sleep Delay feature
Sleep Delay and Sleep Mode features
To set the Duplex Blank Pages feature
Display Brightness feature
Personality feature
To disable or enable the Sleep Mode feature
To set the Display Brightness feature
Clearable Warnings feature
Auto Continue feature
To set the Clearable Warnings feature
To set the Auto Continue feature
Replace Supplies feature
Jam Recovery feature
To set the Replace Supplies feature
To set the Jam Recovery feature
Language feature
To select a language
Using the printer control panel in shared environments
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O configuration
USB configuration
Connecting the USB cable
Setting the subnet mask
Network configuration
Setting an IP address
Setting the default gateway
To disable IPX/SPX
To disable AppleTalk
To disable DLC/LLC
Disabling network protocols optional
Enhanced I/O EIO configuration
HP Jetdirect EIO print servers
Printing tasks
Priority for print settings
Controlling print jobs
Source
Type and Size
Gaining access to printer driver settings
Paper that can damage the printer
Selecting print media
Paper to avoid
To order HP Color LaserJet printing supplies
Configuring trays
Configuring size
Configuring type
Configuring tray 1 for custom paper
Unit of measure
Configuring tray 2 or tray 3 for custom paper
Dimension
Setting a custom size in tray 2 or tray
Printing from tray 1 multipurpose tray
Loading paper into tray
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Printing envelopes from tray
To load envelopes into tray
Printing envelopes
Address type Left margin Top margin
Printing from tray 2 and tray
Loading tray
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Loading tray
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Slide the tray back into the printer Printing tasks
Automatic media type sensing auto sense mode
Full sensing default
Tray 1 sensing
Expanded sensing
Transparency only default
Tray 2 or tray 3 sensing
Using features in the Windows printer driver
Creating and using quick sets
To create a quick set
To use quick sets
Using watermarks
Setting a custom paper size from the printer driver
Resizing documents
To reduce or enlarge a document
Printing multiple pages on one sheet of paper
Using different paper and printing covers
Printing a blank first
Setting the color options
Using the HP Digital Imaging Options dialog box
To set the color options
Opening the HP Digital Imaging Options dialog box
Using the Services tab
Using features in the Macintosh printer driver
Creating and using presets in Mac OS
To create a preset
To use presets
Using features in the Macintosh printer driver
Printing on special media
Transparencies
Glossy paper
Colored paper
Heavy paper
Envelopes
Labels
Recycled paper
HP LaserJet Tough paper
Preprinted forms and letterhead
Using 2-sided duplex printing
Automatic 2-sided printing
Control-panel settings for automatic 2-sided printing
Options for binding 2-sided printing jobs
Manual 2-sided printing
To turn 2-sided printing on or off from the control panel
To manually print on two sides duplex
On the Finishing tab, select Print on Both Sides Manually
Managing special printing situations
Printing a different first
Printing on custom-size media
Stopping a print request
Managing special printing situations
To delete a stored job
Managing stored jobs
To print a stored job
Managing memory
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Managing the printer
Using printer information pages
Description How to print
Color usage log
To highlight Print PCL Font List or Print PS Font List ,
Configuring e-mail alerts
Software Information location
Using the embedded Web server
Embedded Web server sections
Sleep mode on
Settings tab
Tab or section
Information tab
Other links
Tab or section Description
Networking tab
Using the HP Easy Printer Care Software
Supported operating systems
To use the HP Easy Printer Care Software
HP Easy Printer Care Software sections
Alert Settings window
SectionDescription
Supplies Ordering window
Device List tab
Using the HP Printer Utility for Macintosh
HP Printer Utility features
Opening the HP Printer Utility
To open the HP Printer Utility in Mac OS X
IP Settings
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Color
Using color
HP ImageREt
Media selection
Color options
Printing in four colors Cmyk
Cmyk ink-set emulation PostScript only
Automatic or manual color adjustment
Setting description
Managing color
Print in Grayscale
Setting description Setting options
Restricting color printing
Neutral Grays
Edge Control
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Printing color samples
Matching colors
Sample book color matching
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Maintenance
Approximate print-cartridge replacement intervals
Managing supplies
Supplies life
Checking the print-cartridge life
Print-cartridge storage
1Printer display
Print-cartridge authentication
HP print cartridges
Non-HP print cartridges
HP fraud hotline and Web site
Changing print cartridges
Supply replacement guidelines
Replacing supplies and parts
To change the print cartridge
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Cleaning the printer
To clean the printer using the printer control panel
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Problem solving
Basic troubleshooting checklist
Factors that affect printer performance
Control-panel message types
Message type Description Status messages
Control-panel messages
Clear jam then press
13.XX.YY JAM Inside Front Door
13.XX.YY JAM Inside TOP Cover
Insufficient Memory
Parallel I/O Buffer Overflow
Serial I/O Buffer Overflow
USB I/O Buffer Overflow
BAD Serial Transmission
Error
Xxxxx Error
Fuser Error
XY Error
Storage Error Settings
Xxxx Error
8X.YYYY EIO Error
No System
Cleaning Disk X% Complete
Do not Power OFF
Action not Currently Available
On Tray
Code CRC Error
Close TOP Cover and Front Door
Color RFU Failed
Data Received
Install Color Cartridge
Install Fuser
Install Supplies
Inflate Failure
NON HP Supply Installed
Manually Feed Type Size
Manually Feed Output Stack
MEM Test Failure Replace Dimm
Order Color Cartridge
Order Supplies
Paper Path JAM Front Door
Printing Stopped
Processing Duplex JOB
RAM Disk Device Failure
RAM Disk File Operation Failed
RAM Disk File System is Full
RAM Disk is Write Protected
Replace Supplies
RFU Load Error
Sanitizing Disk X% Complete
Size Mismatch in Tray
Standard TOP BIN Full
USB Accessory Error
Tray XX Open or Empty
Type Mismatch in Tray
USB Storage Device Failure
USB Storage File System is Full
USB Storage is Write Protected
USB Storage X Removed
USE Tray X Type Size
Jam recovery
Jams
Jams
Common causes of jams1 Cause Solution
Common causes of jams
Clearing jams
Jam in tray
Jam in tray 2 or tray
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Jam inside the fuser area top cover
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Jam inside the front door
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Jam in the duplex path
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Paper-handling problems
Printer feeds multiple sheets Cause Solution
Printer feeds incorrect page size Cause Solution
Printer pulls from an incorrect tray Cause Solution
Media does not feed automatically Cause Solution
Media does not feed from trays 2 Cause Solution
Transparencies or glossy paper will not feed Cause Solution
Media does not feed from trays 2 Cause
Output is curled or wrinkled Cause Solution
Cause Solution
Click Update Now
Click the Device Settings tab or the Configure tab
Under Installable Options, click Automatic
Troubleshooting-information pages
Paper-path-test
PageDescription
Printer response problems
Control-panel display is blank Cause Solution
Control-panel display is difficult to read Cause Solution
Printer is on, but nothing prints Cause Solution
Printer is on but is not receiving data Cause Solution
Cannot select the printer from the computer Cause Solution
Cause Solution
Printer control-panel problems
Control-panel settings do not work correctly Cause Solution
Color-printing problems
Printing black instead of color Cause Solution
Incorrect hues print Cause Solution
Color is missing Cause Solution
Manual Color Options, in the Color Options section
Printed colors do not match screen colors Cause Solution
Click Settings
Printer output problems
Incorrect fonts print Cause Solution
Cannot print all characters in a symbol set Cause Solution
Text drifts between pages Cause Solution
Partial printout Cause Solution
Guidelines for printing with different fonts
Print job was not sent to the printer Cause Solution
Macintosh problems
Solving problems with Mac OS
Port
Hardware troubleshooting
Library/Printers/PPDs/Contents/Resources
An EPS file prints with incorrect fonts Cause
Software troubleshooting
Software program problems
Cannot change system selections Cause Solution
Cannot select a font from the software Cause Solution
Cannot select colors Cause Solution
Overhead transparency defects
Print-quality troubleshooting
Print-quality problems associated with media
Print-quality-troubleshooting pages
Print-quality problems associated with the environment
Print quality problems associated with jams
Calibrating the printer
Supplies and accessories
Parts and supplies
Part Part number Type/size
Parts and supplies
Ordering by using the embedded Web server
Service and support
Hewlett-Packard limited warranty statement
HP Product Duration of Limited Warranty
Page
HP maintenance agreements
On-site service agreements
Extended warranty
Next-day on-site service
Repacking the printer
To repack the printer
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Product Height Depth Width Weight
Printer specifications
Physical specifications
Electrical specifications
Volt models
Power-consumption specifications
Table C-5Power consumption average, in watts1
Sound pressure level bystander position Declared per ISO
Acoustic specifications
Sound power level Declared per ISO
Operating-environment specifications
Environment Recommended Allowed
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Regulatory information
FCC regulations
Environmental product stewardship program
Paper
Material restrictions
Material Safety Data Sheet Msds Extended warranty
For more information
Declaration of conformity HP Color LaserJet 3000 series
Declaration of Conformity
Declares, that the product Product Names
Canadian DOC regulations
Safety statements
Laser safety
Varoitus
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Working with memory
Printer memory
Installing memory DIMMs
To install memory and font DIMMs
Installing memory DIMMs
To enable memory for Windows
Enabling memory
Checking Dimm installation
To check Dimm installation
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Glossary
Bidirectional communication Two-way data transmission
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Symbols/Numerics 2-sided printing
Index
Macintosh
Quick sets
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Q5982-90907
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