Media does not feed automatically Cause Solution | HP 3800 guide

Printer pulls from an incorrect tray

Cause	Solution

The media size is not configured correctly for the tray.	Print a configuration page or use the control panel to determine
	the size for which the tray is configured.

The USE REQUESTED TRAY setting on the printer control	Load media in the requested tray.
panel is set to EXCLUSIVELY, and the requested tray is	or
empty. The printer will not use another tray.	or
	Change the setting from EXCLUSIVELY to FIRST on the
	CONFIGURE DEVICE menu. The printer can use the media
	in other trays if none is loaded in the specified tray.

Media does not feed automatically

Cause	Solution

Manual feed is selected in the software program.	Load tray 1, or, if the tray is loaded, press .

The correct size of media is not loaded.	Load the correct size.

The tray is empty.	Load media into the tray.

Media from a previous jam has not been completely removed. Open the printer and remove any media that is in the paper path. Closely inspect the fuser area for jams. See Jams.

The media size is not configured correctly for the tray.	Print a configuration page or use the control panel to determine
	the size for which the tray is configured.

The guides in the tray are not against the media stack.	Verify that the guides are touching the stack.

The manual-feed prompt is set to ALWAYS. The printer	Open the tray, reload the media, and then close the tray.
always prompts for manual feed, even if the tray is loaded.	Or, change the manual-feed prompt setting to UNLESS
	Or, change the manual-feed prompt setting to UNLESS
	LOADED so that the printer prompts for manual feed only
	when the tray is empty.

The USE REQUESTED TRAY setting on the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray.

Load the requested tray.

or

Change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu. The printer can use other trays if no media is loaded in the specified tray.

Media does not feed from trays 2 and 3

Cause	Solution

Manual feed or tray 1 is selected in the software program.	Load tray 1, or, if the tray is loaded, press	.

The correct size of media is not loaded.	Load the correct size.

The tray is empty.	Load the tray.

The correct media type for the tray is not selected on the printer	At the printer control panel, select the correct type for the tray.
control panel.

150 Chapter 8 Problem solving

ENWW

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HP 3800 manual Media does not feed automatically Cause Solution, Media does not feed from trays 2 Cause Solution

Contents

User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Copyright and License Trademark Credits Online Services HP Customer Care HP support and information for Macintosh computers Table of contents Configuration Printing tasks Paper to avoid Paper that can damage the printer Color MaintenanceManaging the printer Appendix B Service and support Problem solvingAppendix a Supplies and accessories Appendix E Working with memory Appendix C Printer specificationsAppendix D Regulatory information 205 207 Xii Printer basics Quick access to printer information Guide Description Printers at a glance HP Color LaserJet 3000 Series printer HP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printerHP Color LaserJet 3800 printer HP Color LaserJet 3800n Printer 3800dn printer Printer Features at a glanceFeature Accessibility Supplies Walkaround 2Back and side view Operating system PCL 5c PCL 6 PS 3 emulation Printer softwareHP Color LaserJet 3600 Series printer drivers Additional drivers Opening the printer drivers Software for networksOperating System To change the product HP Web Jetadmin UtilitiesLinux HP Easy Printer Care Software Windows FeaturesOther components and utilities Print-media specifications Type Dimensions Weight or thickness CapacitySupported media types HP Color LaserJet 3600 and 3800 75 to Media size Dimensions Weight and thickness Supported media sizes Enww Control panel Control-panel overview Select Display Control-panel indicator lightsIndicator Off Flashing Enww Using the control-panel menus To use the menus User Name ALL Private Jobs JOB Name Retrieve Job menuMenu item Value Description Information menu Paper Handling menu Configure Device menu Printing sub-menu Symbol SET PCL Form Length OrientationFont Source Font Number Print Quality sub-menu System Setup sub-menu Sleep Delay Minute Tray Behavior USE Requested TrayManually Feed Prompt JAM Recovery Auto Optimum SPEED/ENERGY Faster FirstUsage Save Energy Display Brightness Resets sub-menu Sub-menu Sleep Mode OFF Restore FactorySettings Diagnostics menu Tray Behavior menu options Changing printer control-panel configuration settingsTo set the Use Requested Tray feature To set the Manually Feed Prompt feature To set the PS Defer Media featureTo set the Use Another Tray feature To set the Size/Type Prompt feature To set the Sleep Delay feature Sleep Delay and Sleep Mode featuresTo set the Duplex Blank Pages feature Display Brightness feature Personality featureTo disable or enable the Sleep Mode feature To set the Display Brightness feature Clearable Warnings feature Auto Continue featureTo set the Clearable Warnings feature To set the Auto Continue feature Replace Supplies feature Jam Recovery featureTo set the Replace Supplies feature To set the Jam Recovery feature Language feature To select a language Using the printer control panel in shared environments Enww O configuration USB configuration Connecting the USB cable Setting the subnet mask Network configurationSetting an IP address Setting the default gateway To disable IPX/SPX To disable AppleTalkTo disable DLC/LLC Disabling network protocols optional Enhanced I/O EIO configuration HP Jetdirect EIO print servers Printing tasks Priority for print settings Controlling print jobsSource Type and Size Gaining access to printer driver settings Paper that can damage the printer Selecting print mediaPaper to avoid To order HP Color LaserJet printing supplies Configuring trays Configuring sizeConfiguring type Configuring tray 1 for custom paper Unit of measure Configuring tray 2 or tray 3 for custom paperDimension Setting a custom size in tray 2 or tray Printing from tray 1 multipurpose tray Loading paper into tray Enww Printing envelopes from tray To load envelopes into tray Printing envelopes Address type Left margin Top margin Printing from tray 2 and trayLoading tray Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Automatic media type sensing auto sense mode Full sensing defaultTray 1 sensing Expanded sensing Transparency only default Tray 2 or tray 3 sensing Using features in the Windows printer driver Creating and using quick setsTo create a quick set To use quick sets Using watermarks Setting a custom paper size from the printer driverResizing documents To reduce or enlarge a document Printing multiple pages on one sheet of paper Using different paper and printing coversPrinting a blank first Setting the color options Using the HP Digital Imaging Options dialog boxTo set the color options Opening the HP Digital Imaging Options dialog box Using the Services tab Using features in the Macintosh printer driver Creating and using presets in Mac OSTo create a preset To use presets Using features in the Macintosh printer driver Printing on special media TransparenciesGlossy paper Colored paper Heavy paper EnvelopesLabels Recycled paper HP LaserJet Tough paperPreprinted forms and letterhead Using 2-sided duplex printing Automatic 2-sided printing Control-panel settings for automatic 2-sided printing Options for binding 2-sided printing jobsManual 2-sided printing To turn 2-sided printing on or off from the control panel To manually print on two sides duplex On the Finishing tab, select Print on Both Sides Manually Managing special printing situations Printing a different firstPrinting on custom-size media Stopping a print request Managing special printing situations To delete a stored job Managing stored jobsTo print a stored job Managing memory Enww Managing the printer Using printer information pages Description How to print Color usage log To highlight Print PCL Font List or Print PS Font List , Configuring e-mail alerts Software Information location Using the embedded Web server Embedded Web server sections Sleep mode on Settings tabTab or section Information tab Other links Tab or section DescriptionNetworking tab Using the HP Easy Printer Care Software Supported operating systemsTo use the HP Easy Printer Care Software HP Easy Printer Care Software sections Alert Settings window SectionDescriptionSupplies Ordering window Device List tab Using the HP Printer Utility for Macintosh HP Printer Utility featuresOpening the HP Printer Utility To open the HP Printer Utility in Mac OS X IP Settings Enww Color Using color HP ImageREtMedia selection Color options Printing in four colors Cmyk Cmyk ink-set emulation PostScript only Automatic or manual color adjustment Setting descriptionManaging color Print in Grayscale Setting description Setting options Restricting color printingNeutral Grays Edge Control Enww Printing color samples Matching colorsSample book color matching Enww Maintenance Approximate print-cartridge replacement intervals Managing suppliesSupplies life Checking the print-cartridge life Print-cartridge storage 1Printer display Print-cartridge authentication HP print cartridgesNon-HP print cartridges HP fraud hotline and Web site Changing print cartridges Supply replacement guidelinesReplacing supplies and parts To change the print cartridge Enww Enww Cleaning the printer To clean the printer using the printer control panel Enww Problem solving Basic troubleshooting checklist Factors that affect printer performance Control-panel message types Message type Description Status messages Control-panel messages Clear jam then press 13.XX.YY JAM Inside Front Door13.XX.YY JAM Inside TOP Cover Insufficient Memory Parallel I/O Buffer Overflow Serial I/O Buffer OverflowUSB I/O Buffer Overflow BAD Serial Transmission Error Xxxxx ErrorFuser Error XY Error Storage Error Settings Xxxx Error8X.YYYY EIO Error No System Cleaning Disk X% Complete Do not Power OFFAction not Currently Available On Tray Code CRC Error Close TOP Cover and Front DoorColor RFU Failed Data Received Install Color Cartridge Install FuserInstall Supplies Inflate Failure NON HP Supply Installed Manually Feed Type SizeManually Feed Output Stack MEM Test Failure Replace Dimm Order Color Cartridge Order SuppliesPaper Path JAM Front Door Printing Stopped Processing Duplex JOB RAM Disk Device Failure RAM Disk File Operation FailedRAM Disk File System is Full RAM Disk is Write Protected Replace Supplies RFU Load Error Sanitizing Disk X% CompleteSize Mismatch in Tray Standard TOP BIN Full USB Accessory Error Tray XX Open or EmptyType Mismatch in Tray USB Storage Device Failure USB Storage File System is Full USB Storage is Write ProtectedUSB Storage X Removed USE Tray X Type Size Jam recovery Jams Jams Common causes of jams1 Cause Solution Common causes of jams Clearing jams Jam in tray Jam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Paper-handling problems Printer feeds multiple sheets Cause SolutionPrinter feeds incorrect page size Cause Solution Printer pulls from an incorrect tray Cause Solution Media does not feed automatically Cause Solution Media does not feed from trays 2 Cause Solution Transparencies or glossy paper will not feed Cause Solution Media does not feed from trays 2 Cause Output is curled or wrinkled Cause Solution Cause Solution Click Update Now Click the Device Settings tab or the Configure tabUnder Installable Options, click Automatic Troubleshooting-information pages Paper-path-test PageDescription Printer response problems Control-panel display is blank Cause SolutionControl-panel display is difficult to read Cause Solution Printer is on, but nothing prints Cause Solution Printer is on but is not receiving data Cause Solution Cannot select the printer from the computer Cause Solution Cause Solution Printer control-panel problems Control-panel settings do not work correctly Cause Solution Color-printing problems Printing black instead of color Cause SolutionIncorrect hues print Cause Solution Color is missing Cause Solution Manual Color Options, in the Color Options section Printed colors do not match screen colors Cause SolutionClick Settings Printer output problems Incorrect fonts print Cause SolutionCannot print all characters in a symbol set Cause Solution Text drifts between pages Cause Solution Partial printout Cause Solution Guidelines for printing with different fonts Print job was not sent to the printer Cause Solution Macintosh problemsSolving problems with Mac OS Port Hardware troubleshooting Library/Printers/PPDs/Contents/Resources An EPS file prints with incorrect fonts Cause Software troubleshooting Software program problems Cannot change system selections Cause SolutionCannot select a font from the software Cause Solution Cannot select colors Cause Solution Overhead transparency defects Print-quality troubleshootingPrint-quality problems associated with media Print-quality-troubleshooting pages Print-quality problems associated with the environmentPrint quality problems associated with jams Calibrating the printer Supplies and accessories Parts and supplies Part Part number Type/size Parts and supplies Ordering by using the embedded Web server Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited WarrantyPage HP maintenance agreements On-site service agreementsExtended warranty Next-day on-site service Repacking the printer To repack the printer Enww Product Height Depth Width Weight Printer specificationsPhysical specifications Electrical specifications Volt models Power-consumption specifications Table C-5Power consumption average, in watts1 Sound pressure level bystander position Declared per ISO Acoustic specificationsSound power level Declared per ISO Operating-environment specifications Environment Recommended Allowed Enww Regulatory information FCC regulations Environmental product stewardship program Paper Material restrictions Material Safety Data Sheet Msds Extended warranty For more information Declaration of conformity HP Color LaserJet 3000 series Declaration of Conformity Declares, that the product Product Names Canadian DOC regulations Safety statementsLaser safety Varoitus Enww Working with memory Printer memory Installing memory DIMMs To install memory and font DIMMs Installing memory DIMMs To enable memory for Windows Enabling memory Checking Dimm installation To check Dimm installation Enww Glossary Bidirectional communication Two-way data transmission Enww Symbols/Numerics 2-sided printing Index Macintosh Quick sets Enww Page Q5982-90907