Software program problems

Cannot change system selections

Cause

Solution

 

 

The printer control panel locks out system software changes.

Contact the network administrator.

 

 

The software program does not support system changes.

See the software program documentation.

 

 

The correct printer driver is not loaded.

Load the correct printer driver.

 

 

The correct program driver is not loaded.

Load the correct program driver.

 

 

Cannot select a font from the software

 

 

 

Cause

Solution

 

 

The font is not available to the software program.

See the software program documentation.

 

 

Cannot select colors

 

 

 

Cause

Solution

 

 

The software program does not support color.

See the software documentation.

 

 

Color mode is not selected in the software program or printer

Select Color mode instead of Grayscale or Monochrome

driver.

mode.

 

 

The correct printer driver is not loaded.

Load the correct printer driver.

 

Printer driver does not recognize tray 3 or the 2-sided printing accessory

 

 

Cause

Solution

 

 

The printer driver has not been configured to recognize tray 3

See the printer driver online Help for instructions to configure

or the 2-sided printing accessory.

the driver to recognize printer accessories.

 

 

The accessory might not be installed.

Verify that the accessory is installed correctly.

 

 

ENWW

Software program problems 169

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HP 3800 Software program problems, Cannot change system selections Cause Solution, Cannot select colors Cause Solution