Software program problems
Cannot change system selections
Cause | Solution |
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The printer control panel locks out system software changes. | Contact the network administrator. |
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The software program does not support system changes. | See the software program documentation. |
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The correct printer driver is not loaded. | Load the correct printer driver. |
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The correct program driver is not loaded. | Load the correct program driver. |
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Cannot select a font from the software |
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Cause | Solution |
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The font is not available to the software program. | See the software program documentation. |
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Cannot select colors |
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Cause | Solution |
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The software program does not support color. | See the software documentation. |
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Color mode is not selected in the software program or printer | Select Color mode instead of Grayscale or Monochrome |
driver. | mode. |
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The correct printer driver is not loaded. | Load the correct printer driver. |
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Printer driver does not recognize tray 3 or the | |
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Cause | Solution |
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The printer driver has not been configured to recognize tray 3 | See the printer driver online Help for instructions to configure |
or the | the driver to recognize printer accessories. |
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The accessory might not be installed. | Verify that the accessory is installed correctly. |
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ENWW | Software program problems 169 |