Troubleshooting Flowchart for

Macintosh Users

1 Can you print from a software application?

 

YES

Go to step 2.

 

 

 

 

 

 

 

 

 

 

NO

Print a short document from a software application.

The Macintosh

 

 

Auto Setup

 

 

The printer

 

 

did not

 

 

driver icon

computer is not

 

 

 

 

 

 

automatically

 

 

does not

communicating

 

 

 

 

 

 

set up the

 

 

appear in the

with the printer.

 

 

 

 

 

 

printer.

 

 

Chooser.

 

 

 

 

 

 

 

 

 

 

 

 

Make sure the printer’s control panel displays 4'#&;

 

Set up the printer

 

 

Make sure the

 

 

 

(page 84).

 

manually by

 

 

LaserWriter

 

 

 

selecting

 

 

Chooser

Make sure the correct printer driver is selected in the

 

Configure.

 

 

extension

Chooser. (There will be a printer icon beside the name.)

 

 

 

 

resides in the

 

 

 

Reinstall the

 

 

Extensions

 

 

 

 

 

If the printer resides on a network with multiple zones,

 

printer software.

 

 

folder. If it is not

make sure the correct zone is selected in the AppleTalk

 

(See the getting

 

 

present

Zones box in the Chooser.

 

started guide.)

 

 

anywhere on

 

 

 

 

 

 

your system,

Make sure the correct printer has been chosen in the

 

Select an

 

 

then obtain the

 

 

 

Chooser by printing a configuration page (page 94).

 

alternate PPD

 

 

Macintosh

Make sure the name of the printer displayed on the

 

(page 92).

 

 

LaserWriter

configuration page matches the printer in the Chooser.

 

 

 

 

driver from

 

 

 

The PPD might

 

 

Apple.

Make sure AppleTalk is active. (Select this in the

have been

 

 

 

Chooser.)

renamed. If so,

 

 

 

 

 

 

select the

 

 

 

Make sure the computer and printer are on the same

renamed PPD

 

 

 

network. From Control Panels in the Apple menu, select

(page 92).

 

 

 

the Network (or the AppleTalk) control panel and then

 

 

 

 

choose the correct network (for example, LocalTalk or EtherTalk).

90 Chapter 4: Problem Solving

EN