HP 4000N, 4000TN manual Troubleshooting Flowchart for Macintosh Users

Troubleshooting Flowchart for

Macintosh Users

1 Can you print from a software application? YES Go to step 2.

NO

Print a short document from a software application.

The Macintosh computer is not communicating with the printer.

Make sure the printer’s control panel displays 4'#&; (page 84).

Make sure the correct printer driver is selected in the Chooser. (There will be a printer icon beside the name.)

If the printer resides on a network with multiple zones, make sure the correct zone is selected in the AppleTalk Zones box in the Chooser.

Make sure the correct printer has been chosen in the Chooser by printing a configuration page (page 94). Make sure the name of the printer displayed on the configuration page matches the printer in the Chooser.

Make sure AppleTalk is active. (Select this in the Chooser.)

Make sure the computer and printer are on the same network. From Control Panels in the Apple menu, select the Network (or the AppleTalk) control panel and then choose the correct network (for example, LocalTalk or EtherTalk).

Auto Setup

did not

automatically

set up the

printer.

Set up the printer manually by selecting Configure.

Reinstall the printer software. (See the getting started guide.)

Select an alternate PPD (page 92).

The PPD might have been renamed. If so, select the renamed PPD (page 92).

The printer driver icon does not appear in the Chooser.

Make sure the LaserWriter Chooser extension resides in the Extensions folder. If it is not present anywhere on your system, then obtain the Macintosh LaserWriter driver from Apple.

90 Chapter 4: Problem Solving

EN