Troubleshooting Steps, Order they are listed | HP 4000TN, 4000N

Light Print or Fade

Toner Specks

Dropouts

Lines

Gray Background

Toner Smear

Loose Toner

Repeating Defects

Misformed Characters

Page Skew

Curl or Wave

Wrinkles or Creases

Troubleshooting Steps

(Follow the steps in the

order they are listed.)

✓

✓

✓

✓

✓

✓

1.

Print a few more pages to see if the

problem will correct itself.

✓

✓

✓

2.

Clean the inside of the printer or use the

printer’s cleaning page.

✓

3.

Make sure EconoMode is off in the

software and in the control panel.

✓

✓

4.

Turn over the stack of paper in the tray.

Also try rotating the paper 180°.

✓

✓

✓1

✓

✓1

✓1

✓1

✓

✓

✓

5.

Check the paper (or other print media)

type and quality.

✓

✓

✓

✓

✓

6.

Check the printer’s environment .

✓

✓

7.

Make sure paper is loaded correctly and

that the guides fit properly against the

paper stack.

✓

✓

8.

Print to a different output bin.

✓

✓

✓

9.

Adjust the toner density setting.

✓

✓

10. Change the fuser mode setting to High

or choose rough paper type from the

printer driver.

✓

11. Redistribute the toner in the toner

cartridge.

✓

✓

✓

✓

✓

✓

✓

12. Install a new HP toner cartridge. (See

instructions with the toner cartridge.)

✓

✓

13. To alternate small and standard paper,

from the Configuration Menu set

5/#..2#2'452''&5.19.

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

✓

14. After trying all the steps suggested

above, contact an HP-authorized

service or support provider. (See the

HP Support pages at the front of this

user’s guide.)

1.Paper might be too smooth.

EN

Chapter 4: Problem Solving 83

Image 94

HP 4000TN, 4000N manual Troubleshooting Steps, Order they are listed

Contents

English Users Guide Warranty Hewlett-Packard Company Chinden Boulevard Boise, Idaho Take a look at all that HP Support has to offer Iii HP Service Agreements Customer Support Options Worldwide U.S. and CanadaPage Contents Printer Maintenance Specifications Glossary Index Printer Basics Overview Printer Features and Benefits Configurations Printer Information Printer Parts and Locations Printer Parts front and rear views Use the following accessories to optimize the printer Accessories and SuppliesSuggested Accessories Following Description or Use Part Number Ordering InformationPaper Memory Documentation Description or Use Part Number Printer’s control panel consists of the following Control Panel LayoutControl Panel Lights Light Indication 64#Z.1#&=62?=5+?or702%6&2#245+ Control Panel KeysKeyFunction Control Panel Menus To change a control panel settingNetwork administrator To print a control panel menu map Printer Software Drivers Included with the Printer See the printer software help for availability of featuresPrinter Drivers PCL 5e Additional Drivers Software for Windows Access the Windows Printer DriverStarted guide Choose the Right Printer Driver for Your Needs Printer Driver Help HP JobMonitor HP ToolBoxHP FontSmart TrueType fonts converted to PostScript format. To download HP JetSend Communications Technology PostScript Printer Description Files PPDs Software for Macintosh ComputersHP LaserJet Utility Solaris SunOS OS/2 HP JetAdminSoftware for Networks User’s guide to obtain this software HP Web JetAdmin Printer Basics Printing Tasks Selecting the Output Bin Printing to the Top Output Bin Printing to the Rear Output Bin Loading Tray Loading Tray 2 4000/4000 N Loading Trays 2 and 3 4000 T/4000 TN Loading the Optional 500-Sheet Tray On the nextPage Printing Both Sides of Paper Optional Duplexer Guidelines for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of Paper Layout Options for Printing Both Sides of Paper Printing Letterhead, Prepunched, or Printing Special PaperPreprinted Paper Paper Orientation Paper Orientation for Tray Printing Envelopes Loading Envelopes in Tray Feeding Envelopes Automatically Optional Envelope Feeder Envelope Sizes Inserting and Removing the Envelope Feeder Loading Envelopes in the Envelope Feeder Printing Labels Printing Labels Do not Printing Transparencies Printing Transparencies Printing Cards, Custom-Size Heavy Paper Driver, or from the printer’s control panel Setting Custom Paper SizesGuidelines for Printing Custom-Size Paper Front edge Side edgePage Advanced Printing Tasks Using Features in the Printer DriverSaving Printer Setup Information Printing with a Watermark Printing the First Page on Different Paper Printing Multiple Pages on One Sheet of Paper Tray 1 Mode=Cassette Customizing Tray 1 OperationTray 1 Mode=First Customize Tray 1 to fit your printing needs Printer will print only from Tray Feed can also be enabled from the Paper Handling MenuManually Feeding Paper from Tray Print from Tray Benefits of Printing by Type and Size of Paper Select the paper size settings from the control panelPrinting by Type and Size of Paper To print by type and size of paper, do the following Type and size settings can also be configured from Printer’s control panel. For more information, see Printing Tasks Printer Maintenance Toner Cartridge Storage Managing the Toner CartridgeHP Policy on Non-HP Toner Cartridges Toner Cartridge Life Expectancy Continue Printing When Toner is Low Redistributing the Toner Redistributing the Toner Cleaning the Printer Location of the Transfer Roller-Do Not Touch Cleaning the Printer Using the Printer Cleaning Press Item until %4#6%.#0+02# appears Printer Maintenance Problem Solving Paper jams can occur at the following locations Clearing Paper JamsPaper jam message Go to Clearing Jams from the Input Tray Areas Clearing Jams from the Optional Envelope Feeder Clearing Jams from the Top Cover Area Clearing Jams from the Output Areas Clearing Jams from the Optional Duplexer Page Solving Repeated Paper Jams If paper jams occur frequently, try the following Understanding Printer Messages If a message persists +5-&8+% #242#6*120 2.#5%.15+6 150.#07#016#8#+.#$ #+.74 #5*+5 #5*+556/+57 101621941 #/&+5-&8+% 14566+05 %*#0145*146# 2#5+/2.++ #/&+5-+ 64#Z/26 #/&+5-+ /+57#/&+5-+5 64#Z.1#& =62?=5+? 2455161 %106+07 941008.12+056# +1Z $74184.19 #4#...+1 $74184.19 24+0644414 702%6& 2#245+ \\ 24+0644414 = RAM Zzzz 24+0644414 %-%#$.5 #0&%%.2194 Examples below depict letter-size paper that has passed Correcting Output Quality ProblemsProblem Through the printer short-edge first Troubleshooting Steps Order they are listed Troubleshooting Flowchart Determining Printer Problems#& is Can you print a configuration page? Can you print from a software application? Does the job print as expected? on the following Does the job print as expected? Message other than 4#& is displayed Troubleshooting Flowchart for Macintosh Users Can you print from a software application? For other Renaming the Printer Selecting an Alternate PPDClick Select PPD Checking the Printer’s Configuration Menu Map Languages ConfigurationAccessories, such as memory DIMMs, paper trays, and printer Out as well Sample Configuration Printer Information PCL or PS Font List To print a PCL or PS font list Service and Support Hewlett-Packard Warranty Statement Service During and After the Warranty Period Guidelines for Repacking the Printer Limited Warranty for Toner Cartridge Life Service Information Form What Needs to be DONE? Attach a separate sheet if necessary HP Software License Terms License Grant Worldwide Sales and Service Offices Worldwide Sales and Service Offices France Germany Greece Norway Poland Portugal Service and Support Specifications Paper Specifications Tray Dimensions1 Weight Capacity2 Supported Sizes and Weights of PaperSpecifications A-3 Dimensions1 Weight Capacity2 4000 T 4000 TN Optional Dimensions1 Weight Capacity2 Sheet Tray Tray Dimensions1 Capacity2 HP LaserJet4000/4000 N Supported Types of Paper Specifications A-5Printer supports the following types of paper Inks, such as those used in some types of thermography Guidelines for Using PaperSymptom Problem with Paper Solution Do not use raised letterhead Paper Weight Equivalence Table Specifications A-7 Transparencies LabelsLabel Construction Envelopes Envelope Construction Envelopes with Double-Side-Seams Envelopes with Adhesive Strips or Flaps Envelope Storage Card Stock and Heavy PaperEnvelope Margins Type of Address Top Margin Left Margin Card Stock Construction Card Stock Guidelines Physical Dimensions Printer SpecificationsPrinter Weight without toner cartridge Power Consumption average, in watts Environmental SpecificationsElectrical Specifications Printer State Printer State Sound Power1 General SpecificationsSpecifications A-15 Acoustic Emissions Per ISO Serial Cable Specifications 25 to 9 Pin Adapter C2909A Specifications A-17HP Part Number Description DB-25 Serial Cable Pin Outs Pins not shown are not used by the printer SpecificationsDB-9 Serial Cable Pin Outs Pin outs for the computer end are typical pin numbers. Control Panel Menus Information Menu Control Panel Menus Paper Handling Menu Control Panel Menus B-3 72.1 #07#.&1Displays /#07#..& =2#24 $+0&+0 417**+ =62? 014/#014/# 754/1&/075. Most paper types Control Panel Menus B-5 Print Quality Menu #6%.#0+0 101/1&16104&05+6 241%55%.#0+0 Printing Menu Control Panel Menus B-9 174+447.#4 10621+06$1.56 +&#01 Configuration Menu Control Panel Menus B-11 45174%5#8 25//14 Control Panel Menus B-13 #/&+5-1 12+4/1 56#056#0 #0% #/&+5-5+ Control Panel Menus B-15 +1$74#761 Menu+16+/176 +1$745+ Control Panel Menus B-17 54+#.$#7 54+#.&64 *+ 21.#4+6*+ EIO Menu 4000 N/4000 TN Control Panel Menus B-19 %2+201 #.-01 Resets Menu Control Panel Menus B-21 Control Panel Menus Printer Memory and Expansion Installing Memory Page Checking Memory Installation Area should list the new printer language Resource Saving Adjusting Memory SettingsTo determine how much memory to allocate to a language To change the I/O Buffer setting Buffering Installing EIO Cards/Mass Storage Printer Memory and Expansion C-7 Printer Memory and Expansion Printer Commands Category of command terminates escape sequence Understanding PCL Printer Command SyntaxPrinter Commands Value field contains both Entering Escape Characters Printer Commands D-3Combining Escape Sequences ?&l3A?&l1O?&l8D Selecting PCL Fonts Common PCL Printer Commands Printer Commands D-5 ?&a#L ?&l#E?&l#F ?&a#M ?s#B Printer Commands D-7?s#P ?s#H ?&k#S ?s#V ?s#S ?s#T Printer Commands Regulatory Information FCC Regulations Protecting the Environment Environmental Product StewardshipRegulatory Information Regulatory Information E-3 Design of the printer facilitates the recycling Printer Regulatory Information E-5 Paper Toner Material Safety Data Sheet To ensure printer longevity, HP provides the following Declaration of Conformity Regulatory Information E-7 Canadian DOC Regulations Safety StatementsLaser Safety Statement Vcci Statement Japan Laser Statement for Finland Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Regulatory Information Glossary Printer software help Software is already installedHelp button or a question mark symbol in the printer Software Index Index See also supplies availability E-5 Index Index PCL See PPDs Index Index C4118-91060