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HP LaserJet 4000N, 4000TN Troubleshooting Flowchart, Determining Printer Problems, page, 4'#&;, 4'#&; is, 84 Chapter 4: Problem Solving, 1 Does the control panel display READY

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Determining Printer Problems

Troubleshooting Flowchart

If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in this user’s guide, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Note	Macintosh users: For more troubleshooting information, see
	page 90.

1 Does the control panel display READY?

YES

Go to step 2.

NO

The display is

The display is

The display is

The display

A message

blank and the

blank but the

shows garbled

other than

in the wrong

printer’s fan is

printer’s fan is

or unfamiliar

4'#&; is

language.

off.

on.

characters.

displayed.

Check the power

Press any control

Turn the printer

Make sure the

Go to page 72.

cord connections

panel key to see if

off. Hold down

desired language

and the power

the printer

[Select] while

is selected from

switch.

responds. Turn

turning the printer

the control panel.

the printer off,

on. Press

Plug the printer

and then turn the

[-Value+] to scroll

Turn the printer

into a different

printer on. If this

through the

off, and then turn

outlet.

does not work,

available

the printer on.

contact an

languages. Press

Check that the

HP-authorized

[Select] to save

power supplied to

service or

the desired

the printer is

support provider.

language as the

steady, and

(See the HP

new default.

meets printer

Support pages at

Press [Go] to

specifications

the front of this

return to 4'#&;.

(page A-14).

user’s guide.)

84 Chapter 4: Problem Solving

EN

Contents

Page Page Hewlett-PackardCompany 11311 Chinden Boulevard Boise, Idaho Take a look at all that HP Support has to offer Thank you for your purchase. Along with your product, you receive variety of support services from Page Customer Support Options Worldwide Page Contents 1 Printer Basics 2 Printing Tasks 3 Printer Maintenance 4 Problem Solving 5 Service and Support A Specifications B Control Panel Menus C Printer Memory and Expansion D Printer Commands E Regulatory Information Glossary Index Printer Basics Printer Features and Benefits Speed and Throughput Resolution Paper Handling Language and Fonts Configurations HP LaserJet HP LaserJet 4000 N HP LaserJet 4000 T HP LaserJet 4000 TN Printer Parts and Locations Suggested Accessories Ordering Information Page 8 Chapter 1: Printer Basics Control Panel Lights Control Panel Keys Control Panel Menus To change a control panel setting: To print a control panel menu map: Printer Software software included and supported languages the ReadMe file for more information Network Administrators: HP JetAdmin should be installed only on the network administrator’s computer. Load all other applicable Printer Drivers Drivers Included with the Printer Additional Drivers Software for Windows Access the Windows Printer Driver Choose the Right Printer Driver for Your Needs Printer Driver Help HP ToolBox HP FontSmart HP JetSend Communications Technology Software for Macintosh Computers PostScript Printer Description Files (PPDs) HP LaserJet Utility Software for Networks HP JetAdmin HP Web JetAdmin Page Printing Tasks Printing to the Top Output Bin Printing to the Rear Output Bin Loading Tray Loading Tray 2 (4000/4000 N) 1 Pull the tray completely out of the printer 4Load paper into the tray. For correct orientation, see page Loading Trays 2 and 3 (4000 T/4000 TN) Loading the Optional 500-SheetTray page A-4 Continued on the next page 7 Gently slide the tray into the printer To print by type and size of paper, see page 30 Chapter 2: Printing Tasks Printing Both Sides of Paper (Optional Duplexer) Guidelines for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of Paper Layout Options for Printing Both Sides of Paper Printing Letterhead, Prepunched, or Preprinted Paper Paper Orientation Printing Envelopes Loading Envelopes in Tray Feeding Envelopes Automatically (Optional Envelope Feeder) Inserting and Removing the Envelope Feeder Loading Envelopes in the Envelope Feeder Printing Labels Do not: Printing Transparencies Printing Cards, Custom-Sizeand Heavy Paper Guidelines for Printing Custom-SizePaper Setting Custom Paper Sizes Custom Using Features in the Printer Driver Saving Printer Setup Information Printing with a Watermark Printing the First Page on Different Paper Printing Multiple Pages on One Sheet of Paper Customizing Tray 1 Operation Tray 1 Mode=First Tray 1 Mode=Cassette Manually Feeding Paper from Tray Printing by Type and Size of Paper Benefits of Printing by Type and Size of Paper Page Page Printer Maintenance HP Policy on Non-HPToner Cartridges Toner Cartridge Storage Toner Cartridge Life Expectancy Continue Printing When Toner is Low Redistributing the Toner Redistributing the Toner (continued) Cleaning the Printer Cleaning the Printer Using the Printer Cleaning Page Page Problem Solving Clearing Paper Jams a paper jam message Paper jams can occur at the following locations: toner should clear after a few sheets are printed 64 Chapter 4: Problem Solving Clearing Jams from the Input Tray Areas Clearing Jams from the Optional Envelope Feeder Clearing Jams from the Top Cover Area Clearing Jams from the Output Areas Clearing Jams from the Optional Duplexer Page Solving Repeated Paper Jams Understanding Printer Messages If a message persists: %*'%-+0276&'8+% 2#2'42#6*12'0 2.'#5'%.15'+6 %*15'0.#0)7#)' 016#8#+.#$ &+5-&'8+% (.#5*(+ 5;56'/+5(7 (.#5*+5 +0276&'8+%' %10&+6+10ZZ +056#..64#;Z /'/14;5'66+0)5 %*#0)'& /'/14;5*146#)' 2#)'5+/2.+(+'& 1((.+0 4#/&+5-&'8+% 4#/&+5-(+.' 4#/&+5-(+.'5;56'/+5(7 4#/&+5-+5 64#;Z'/26; 64#;Z.1#& =6;2'?=5+ 705722146'&5+<' 9410)'08'.12' (''&'4+056#..'& Z2#2'4,#/ =.1%#6+10 24'55)161 %106+07 2#)'611 %1/2.': 2#4#..'.+1 $7(('418'4(.19 5'4+#.+1 $7(('418'4(.19 $#&5'4+#. 64#05/+55+10 78 Chapter 4: Problem Solving 70':2'%6'& 2#2'45+ Z 24+06'4'4414 Z(75'4'4414 Z[\\ 24+06'4'4414 24+06'4'4414 ZZ 24+06'4'4414 80 Chapter 4: Problem Solving Z[\\+0276 &'8+%'(#+.74 %*'%-%#$.'5#0&%;%.'219'4 084#/'4414 %*'%-5'66+0)5 084#/(7.. %*'%-5'66+0)5 Correcting Output Quality Problems Use the examples below to determine which output quality problem you are experiencing, then see the following table to troubleshoot the problem The examples below depict letter-sizepaper that has passed Page Troubleshooting Flowchart 2 Can you print a configuration page 24+06+0) %10(+)74#6+10 3 Can you print from a software application 86 Chapter 4: Problem Solving 4 Does the job print as expected? (Continued on the following page.) Does the job print as expected Does the job print as expected? (continued) 88 Chapter 4: Problem Solving 64#;/1& %#55'66 Troubleshooting Flowchart for Macintosh Users 2 Does the job print as expected Selecting an Alternate PPD Renaming the Printer Menu Map Configuration Page Page PCL or PS Font List To print a PCL or PS font list: Service and Support Service During and After the Warranty Period Guidelines for Repacking the Printer Limited Warranty for Toner Cartridge Life The warranty below applies to the toner cartridge that came with this printer This warranty supersedes all previous warranties (7/19/96) HP toner cartridges are warranted to be free from defects in Service Information Form HP Software License Terms 102 Chapter 5: Service and Support Worldwide Sales and Service Offices 104 Chapter 5: Service and Support Page Page Specifications Paper Specifications •poor print quality •increased paper jams •premature wear on the printer, requiring repair A-2Specifications Supported Sizes and Weights of Paper A-4Specifications Supported Types of Paper Guidelines for Using Paper Paper Weight Equivalence Table Labels Label Construction Transparencies Envelopes Envelope Construction Envelopes with Double-Side-Seams Envelopes with Adhesive Strips or Flaps Envelope Margins Envelope Storage Card Stock and Heavy Paper Card Stock Construction Card Stock Guidelines Physical Dimensions Printer Weight (without toner cartridge) Environmental Specifications Electrical Specifications Acoustic Emissions (Per ISO 9296) General Specifications Serial Cable Specifications A-16Specifications 25 to 9 Pin Adapter (C2909A) DB-9Serial Cable Pin Outs DB-25Serial Cable Pin Outs Control Panel Menus Information Menu 24+06 /'07/#2 %10(+)74#6+10 2%.(106.+56 Paper Handling Menu '08'.12'(''&'4 5+<'%1/ 6;2'2.#+0 (+456 /#07#.(''&1 1 /#07#. (''&10 and displays /#07#..;(''& =2#2'4 5+ =6;2'? 014/# %10(+)74' (75'4/1&'/'07;'5. Most paper types 417)**+) Print Quality Menu 4'51.76+10 (#564'5 2414'5 2414'5 '%101/1&'1 610'4&'05+6; %4'#6'%.'#0+0) 2#) 241%'55%.'#0+0) Printing Menu %12+'5 to 2#2'4 '08'.12' :&+/'05+10 +0%*'5 %7561/2#2'4;'5. Select the /+..+/'6'45 to 2%.(10621+06 5+<' 2%.5;/$1.5'6 2% %174+'44')7.#4 Configuration Menu 219'45#8' /+076'5 *174 *1745 4'5174%'5#8' 2%./'/14; 4'5174%' 5#8'10 25/'/14; 2#)'2416'%6 2#)'611 %1/2.':24'55)161%106+07 2#)'2416'%6 +057((+%+'06/'/14;24'55)161 /12+'4/1&' 56#0& '0*#0%'& 4#/&+5-1 4#/&+5-5+ ,#/4'%18'4; /#+06'0#0%' 2'4(14/ /'55#)'1 24+06'4/#+06'0#0%' message displays I/O Menu +16+/'176 +1$7(('4#761 +1 $7(('45+<' +1$7(('45+ 2#4#..'.*+) 52''&;'5 2#4#..'.#&8 (70%6+10510 5'4+#.2#%+0) 5'4+#.$#7& 4#6' 5'4+#.&64 *+) 21.#4+6;*+) B-18Control Panel Menus EIO Menu (4000 N/4000 TN) %()0'6914-01 018'..10 &.%..%10 6%2+210 %()6%2+201 $1162;'5 $116201 %()'6#.-01 '6#.-2*#5'QT Resets Menu •You want to restore the printer’s default settings •Communication between the printer and computer has been interrupted 4'5'6/'/14; #4'%'+8'& Page Printer Memory and Expansion Installing Memory 7Close the DIMM access door and tighten the screw Printer Memory and Expansion C-3 Checking Memory Installation Adjusting Memory Settings Resource Saving I/O Buffering Installing EIO Cards/Mass Storage Page Printer Commands Understanding PCL Printer Command Syntax Before using printer commands, compare these characters: Lowercase l: Uppercase O: Number one: Combining Escape Sequences Entering Escape Characters Selecting PCL Fonts Common PCL Printer Commands ?&l#X ?&l#S ?&l#H ?&l#A ?&l#E ?&l#F ?&a#L ?&a#M ?&k#H ?(s#P ?(s#H ?&k#S ?(s#V ?(s#S Page Regulatory Information Protecting the Environment Regulatory Information E-3 E-4Regulatory Information Regulatory Information E-5 Toner Material Safety Data Sheet Declaration of Conformity Regulatory Information E-7 Laser Safety Statement Canadian DOC Regulations VCCI Statement (Japan) Laser Statement for Finland Page Glossary printer software Any or all of the software shipped with the printer. The printer is packaged with a compact disc containing the software is already installed printer software help Index 2 Index Page 4 Index Page 6 Index Page 8 Index Copyright© Hewlett-PackardCo Printed in USA