Determining Printer Problems

Troubleshooting Flowchart

If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in this user’s guide, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Note

Macintosh users: For more troubleshooting information, see

 

page 90.

 

 

1 Does the control panel display READY?

YES

Go to step 2.

NO

The display is blank and the printer’s fan is off.

Check the power cord connections and the power switch.

Plug the printer into a different outlet.

Check that the power supplied to the printer is steady, and meets printer specifications (page A-14).

 

 

The display is

 

 

The display is

 

 

blank but the

 

 

 

 

 

 

in the wrong

 

 

printer’s fan is

 

 

 

 

 

 

language.

 

 

on.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Press any control

 

 

Turn the printer

 

 

 

 

 

panel key to see if

 

off. Hold down

 

the printer

 

[Select] while

 

responds. Turn

 

turning the printer

 

the printer off,

 

on. Press

 

and then turn the

 

[-Value+] to scroll

 

printer on. If this

 

through the

 

does not work,

 

available

 

contact an

 

languages. Press

 

HP-authorized

 

[Select] to save

 

service or

 

the desired

 

support provider.

 

language as the

 

(See the HP

 

new default.

 

Support pages at

 

Press [Go] to

 

the front of this

 

return to 4'#&;.

 

user’s guide.)

 

 

 

The display

shows garbled

or unfamiliar

characters.

Make sure the desired language is selected from the control panel.

Turn the printer off, and then turn the printer on.

Amessage other than

4'#&; is

displayed.

Go to page 72.

84 Chapter 4: Problem Solving

EN

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HP 4000N, 4000TN manual Determining Printer Problems, Troubleshooting Flowchart, #& is