Determining Printer Problems, Troubleshooting Flowchart | HP 4000N

Determining Printer Problems

Troubleshooting Flowchart

If the printer is not responding properly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in this user’s guide, contact an HP-authorized service or support provider. (See the HP Support pages at the front of this user’s guide.)

Note	Macintosh users: For more troubleshooting information, see
	page 90.

1 Does the control panel display READY?

YES

Go to step 2.

NO

The display is blank and the printer’s fan is off.

Check the power cord connections and the power switch.

Plug the printer into a different outlet.

Check that the power supplied to the printer is steady, and meets printer specifications (page A-14).

		The display is			The display is
		blank but the
					in the wrong
		printer’s fan is
					language.
		on.


		Press any control			Turn the printer

	panel key to see if			off. Hold down
	the printer			[Select] while
	responds. Turn			turning the printer
	the printer off,			on. Press
	and then turn the			[-Value+] to scroll
	printer on. If this			through the
	does not work,			available
	contact an			languages. Press
	HP-authorized			[Select] to save
	service or			the desired
	support provider.			language as the
	(See the HP			new default.
	Support pages at			Press [Go] to
	the front of this			return to 4'#&;.
	user’s guide.)

The display

shows garbled

or unfamiliar

characters.

Make sure the desired language is selected from the control panel.

Turn the printer off, and then turn the printer on.

Amessage other than

4'#&; is

displayed.

Go to page 72.

84 Chapter 4: Problem Solving

EN

Image 95

HP 4000N, 4000TN manual Determining Printer Problems, Troubleshooting Flowchart, #& is

Contents

English Users Guide Hewlett-Packard Company Chinden Boulevard Boise, Idaho Warranty Iii Take a look at all that HP Support has to offer HP Service Agreements U.S. and Canada Customer Support Options WorldwidePage Contents Printer Maintenance Specifications Glossary Index Overview Printer Basics Printer Features and Benefits Printer Information Configurations Printer Parts front and rear views Printer Parts and Locations Following Accessories and SuppliesSuggested Accessories Use the following accessories to optimize the printer Paper Ordering InformationDescription or Use Part Number Memory Description or Use Part Number Documentation Light Indication Control Panel LayoutControl Panel Lights Printer’s control panel consists of the following KeyFunction Control Panel Keys64#Z.1#&=62?=5+?or702%6&2#245+ To print a control panel menu map To change a control panel settingNetwork administrator Control Panel Menus Printer Software PCL 5e See the printer software help for availability of featuresPrinter Drivers Drivers Included with the Printer Additional Drivers Started guide Access the Windows Printer DriverSoftware for Windows Printer Driver Help Choose the Right Printer Driver for Your Needs TrueType fonts converted to PostScript format. To download HP ToolBoxHP FontSmart HP JobMonitor HP JetSend Communications Technology HP LaserJet Utility Software for Macintosh ComputersPostScript Printer Description Files PPDs User’s guide to obtain this software HP JetAdminSoftware for Networks Solaris SunOS OS/2 HP Web JetAdmin Printer Basics Printing Tasks Printing to the Top Output Bin Selecting the Output Bin Printing to the Rear Output Bin Loading Tray Loading Tray 2 4000/4000 N Loading Trays 2 and 3 4000 T/4000 TN On the next Loading the Optional 500-Sheet TrayPage Optional Duplexer Printing Both Sides of Paper Guidelines for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of Paper Layout Options for Printing Both Sides of Paper Preprinted Paper Printing Special PaperPrinting Letterhead, Prepunched, or Paper Orientation for Tray Paper Orientation Printing Envelopes Loading Envelopes in Tray Envelope Sizes Feeding Envelopes Automatically Optional Envelope Feeder Inserting and Removing the Envelope Feeder Loading Envelopes in the Envelope Feeder Printing Labels Printing Labels Do not Printing Transparencies Printing Transparencies Heavy Paper Printing Cards, Custom-Size Front edge Side edge Setting Custom Paper SizesGuidelines for Printing Custom-Size Paper Driver, or from the printer’s control panelPage Printing with a Watermark Using Features in the Printer DriverSaving Printer Setup Information Advanced Printing Tasks Printing Multiple Pages on One Sheet of Paper Printing the First Page on Different Paper Customize Tray 1 to fit your printing needs Customizing Tray 1 OperationTray 1 Mode=First Tray 1 Mode=Cassette Print from Tray Feed can also be enabled from the Paper Handling MenuManually Feeding Paper from Tray Printer will print only from Tray To print by type and size of paper, do the following Select the paper size settings from the control panelPrinting by Type and Size of Paper Benefits of Printing by Type and Size of Paper Printer’s control panel. For more information, see Type and size settings can also be configured from Printing Tasks Printer Maintenance Toner Cartridge Life Expectancy Managing the Toner CartridgeHP Policy on Non-HP Toner Cartridges Toner Cartridge Storage Redistributing the Toner Continue Printing When Toner is Low Redistributing the Toner Location of the Transfer Roller-Do Not Touch Cleaning the Printer Cleaning the Printer Press Item until %4#6%.#0+02# appears Using the Printer Cleaning Printer Maintenance Problem Solving Go to Clearing Paper JamsPaper jam message Paper jams can occur at the following locations Clearing Jams from the Input Tray Areas Clearing Jams from the Optional Envelope Feeder Clearing Jams from the Top Cover Area Clearing Jams from the Output Areas Clearing Jams from the Optional Duplexer Page If paper jams occur frequently, try the following Solving Repeated Paper Jams If a message persists Understanding Printer Messages #+.74 #242#6*120 2.#5%.15+6 150.#07#016#8#+.#$ +5-&8+% 101621941 #5*+556/+57 #5*+5 #/&+5-+ 14566+05 %*#0145*146# 2#5+/2.++ #/&+5-&8+% 64#Z.1#& =62?=5+? #/&+5-+ /+57#/&+5-+5 64#Z/26 +1Z $74184.19 941008.12+056# 2455161 %106+07 #4#...+1 $74184.19 702%6& 2#245+ 24+0644414 = RAM \\ 24+0644414 %-%#$.5 #0&%%.2194 Zzzz 24+0644414 Through the printer short-edge first Correcting Output Quality ProblemsProblem Examples below depict letter-size paper that has passed Order they are listed Troubleshooting Steps #& is Determining Printer ProblemsTroubleshooting Flowchart Can you print a configuration page? Can you print from a software application? Does the job print as expected? on the following Does the job print as expected? Message other than 4#& is displayed Can you print from a software application? Troubleshooting Flowchart for Macintosh Users For other Click Select PPD Selecting an Alternate PPDRenaming the Printer Menu Map Checking the Printer’s Configuration Out as well ConfigurationAccessories, such as memory DIMMs, paper trays, and printer Languages Sample Configuration Printer Information To print a PCL or PS font list PCL or PS Font List Hewlett-Packard Warranty Statement Service and Support Service During and After the Warranty Period Guidelines for Repacking the Printer Limited Warranty for Toner Cartridge Life What Needs to be DONE? Attach a separate sheet if necessary Service Information Form License Grant HP Software License Terms Worldwide Sales and Service Offices Worldwide Sales and Service Offices France Germany Greece Norway Poland Portugal Service and Support Specifications Paper Specifications Dimensions1 Weight Capacity2 4000 T 4000 TN Supported Sizes and Weights of PaperSpecifications A-3 Tray Dimensions1 Weight Capacity2 4000/4000 N Tray Dimensions1 Capacity2 HP LaserJetOptional Dimensions1 Weight Capacity2 Sheet Tray Printer supports the following types of paper Specifications A-5Supported Types of Paper Do not use raised letterhead Guidelines for Using PaperSymptom Problem with Paper Solution Inks, such as those used in some types of thermography Specifications A-7 Paper Weight Equivalence Table Label Construction LabelsTransparencies Envelope Construction Envelopes Envelopes with Adhesive Strips or Flaps Envelopes with Double-Side-Seams Type of Address Top Margin Left Margin Card Stock and Heavy PaperEnvelope Margins Envelope Storage Card Stock Guidelines Card Stock Construction Printer Weight without toner cartridge Printer SpecificationsPhysical Dimensions Printer State Environmental SpecificationsElectrical Specifications Power Consumption average, in watts Acoustic Emissions Per ISO General SpecificationsSpecifications A-15 Printer State Sound Power1 Serial Cable Specifications HP Part Number Description Specifications A-1725 to 9 Pin Adapter C2909A Pin outs for the computer end are typical pin numbers. Pins not shown are not used by the printer SpecificationsDB-9 Serial Cable Pin Outs DB-25 Serial Cable Pin Outs Control Panel Menus Control Panel Menus Information Menu Control Panel Menus B-3 Paper Handling Menu $+0&+0 #07#.&1Displays /#07#..& =2#24 72.1 Control Panel Menus B-5 =62? 014/#014/# 754/1&/075. Most paper types 417**+ Print Quality Menu 241%55%.#0+0 101/1&16104&05+6 #6%.#0+0 Printing Menu Control Panel Menus B-9 +&#01 10621+06$1.56 174+447.#4 Control Panel Menus B-11 Configuration Menu 25//14 45174%5#8 Control Panel Menus B-13 #/&+5-5+ 12+4/1 56#056#0 #0% #/&+5-1 Control Panel Menus B-15 +1$745+ Menu+16+/176 +1$74#761 Control Panel Menus B-17 54+#.&64 *+ 21.#4+6*+ 54+#.$#7 Control Panel Menus B-19 EIO Menu 4000 N/4000 TN #.-01 %2+201 Control Panel Menus B-21 Resets Menu Control Panel Menus Printer Memory and Expansion Installing Memory Page Area should list the new printer language Checking Memory Installation To determine how much memory to allocate to a language Adjusting Memory SettingsResource Saving Buffering To change the I/O Buffer setting Printer Memory and Expansion C-7 Installing EIO Cards/Mass Storage Printer Memory and Expansion Printer Commands Value field contains both Understanding PCL Printer Command SyntaxPrinter Commands Category of command terminates escape sequence ?&l3A?&l1O?&l8D Printer Commands D-3Combining Escape Sequences Entering Escape Characters Selecting PCL Fonts Printer Commands D-5 Common PCL Printer Commands ?&a#M ?&l#E?&l#F ?&a#L ?s#T Printer Commands D-7?s#P ?s#H ?&k#S ?s#V ?s#S ?s#B Printer Commands FCC Regulations Regulatory Information Regulatory Information Environmental Product StewardshipProtecting the Environment Design of the printer facilitates the recycling Regulatory Information E-3 Printer Paper Regulatory Information E-5 To ensure printer longevity, HP provides the following Toner Material Safety Data Sheet Regulatory Information E-7 Declaration of Conformity Vcci Statement Japan Safety StatementsLaser Safety Statement Canadian DOC Regulations Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser Statement for Finland Regulatory Information Glossary Software Software is already installedHelp button or a question mark symbol in the printer Printer software help Index Index See also supplies availability E-5 Index Index PCL See PPDs Index Index C4118-91060