4

Problem Solving

 

Overview

 

This chapter will help you to troubleshoot and solve printer

 

problems.

Clear paper

Occasionally, paper can jam during printing. This section will

jams:

help you to locate paper jams, properly clear them from the

 

printer, and solve repeated paper jams.

Understand

Many different messages can appear on the printer’s control

printer

panel display. Some messages tell the printer’s current status,

messages:

such as +0+6+#.+<+0). Other messages require an action,

 

such as %.15' 612 %18'4. Many of these messages are

 

self-explanatory. However, some messages indicate a

 

problem with the printer, or require further action or description.

 

This section lists these types of messages, and tells what to

 

do if a message persists.

Correct output quality problems:

The printer should produce print jobs of the highest quality. If print jobs do not look sharp and clear, defects such as lines, specks, or smears appear on the page, or paper is wrinkled or curled, use this section to troubleshoot and solve the output quality problem.

Determine

Before you can fix a printer problem, you must understand

printer

where the problem lies. Use the flowchart in this section to

problems:

determine the printer problem, and then follow the

 

corresponding troubleshooting suggestions.

Check printer

From the printer, you can print information pages, which give

configuration:

details about the printer and its configuration.

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Chapter 4: Problem Solving 63