HP 4000TN Service Information Form, What Needs to be DONE? Attach a separate sheet if necessary

Service Information Form

WHO IS RETURNING THE EQUIPMENT?		Date:
Person to contact:		Phone: (	)
Alternate contact:		Phone: (	)
Return shipping address:	Special shipping instructions:
WHAT IS BEING SENT?
Model name:	Model number:	Serial number:

Please attach any relevant print-outs when returning equipment. DO NOT ship accessories that are not required to complete the repair (manuals, cleaning supplies, etc.).

WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)

1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What software were you running? Is the failure repeatable?)

2. If the failure is intermittent, how much time elapses between failures?

3. Is the unit connected to any of the following? (Give manufacturer and model number.)

Personal computer:	Modem:	Network:
4. Additional comments:
HOW WILL YOU PAY FOR THE REPAIR?
❏ Under warranty	Purchase/received date: ______________________
	(Enclose proof of purchase or receiving document with original received date.)

❏Maintenance contract number: ______________________

❏Purchase order number: ______________________

Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices may be obtained by contacting an HP-authorized Repair Center.

Authorized signature: ______________________________		Phone: ________________
Billing address:	Special billing instructions:

EN Chapter 5: Service and Support 101