HP 4000N, 4000TN instruction

6 Slowly pull any paper out of the duplexer.

7 Turn the duplexer over and remove any paper.

8 Insert the duplexer into the printer.

9 Open and close the top cover to clear the paper jam message.

If a paper jam message persists, there is still paper in the printer. Look for paper in another location (page 64).

70 Chapter 4: Problem Solving

EN

Image 81

HP 4000N, 4000TN manual

Contents

English Users Guide Hewlett-Packard Company Chinden Boulevard Boise, Idaho Warranty Iii Take a look at all that HP Support has to offer HP Service Agreements U.S. and Canada Customer Support Options WorldwidePage Contents Printer Maintenance Specifications Glossary Index Overview Printer Basics Printer Features and Benefits Printer Information Configurations Printer Parts front and rear views Printer Parts and Locations Suggested Accessories Accessories and SuppliesUse the following accessories to optimize the printer Following Ordering Information Description or Use Part NumberPaper Memory Description or Use Part Number Documentation Control Panel Lights Control Panel LayoutPrinter’s control panel consists of the following Light Indication Control Panel Keys 64#Z.1#&=62?=5+?or702%6&2#245+KeyFunction Network administrator To change a control panel settingControl Panel Menus To print a control panel menu map Printer Software Printer Drivers See the printer software help for availability of featuresDrivers Included with the Printer PCL 5e Additional Drivers Access the Windows Printer Driver Software for WindowsStarted guide Printer Driver Help Choose the Right Printer Driver for Your Needs HP FontSmart HP ToolBoxHP JobMonitor TrueType fonts converted to PostScript format. To download HP JetSend Communications Technology Software for Macintosh Computers PostScript Printer Description Files PPDsHP LaserJet Utility Software for Networks HP JetAdminSolaris SunOS OS/2 User’s guide to obtain this software HP Web JetAdmin Printer Basics Printing Tasks Printing to the Top Output Bin Selecting the Output Bin Printing to the Rear Output Bin Loading Tray Loading Tray 2 4000/4000 N Loading Trays 2 and 3 4000 T/4000 TN On the next Loading the Optional 500-Sheet TrayPage Optional Duplexer Printing Both Sides of Paper Guidelines for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of Paper Paper Orientation for Printing Both Sides of Paper Layout Options for Printing Both Sides of Paper Printing Special Paper Printing Letterhead, Prepunched, orPreprinted Paper Paper Orientation for Tray Paper Orientation Printing Envelopes Loading Envelopes in Tray Envelope Sizes Feeding Envelopes Automatically Optional Envelope Feeder Inserting and Removing the Envelope Feeder Loading Envelopes in the Envelope Feeder Printing Labels Printing Labels Do not Printing Transparencies Printing Transparencies Heavy Paper Printing Cards, Custom-Size Guidelines for Printing Custom-Size Paper Setting Custom Paper SizesDriver, or from the printer’s control panel Front edge Side edgePage Saving Printer Setup Information Using Features in the Printer DriverAdvanced Printing Tasks Printing with a Watermark Printing Multiple Pages on One Sheet of Paper Printing the First Page on Different Paper Tray 1 Mode=First Customizing Tray 1 OperationTray 1 Mode=Cassette Customize Tray 1 to fit your printing needs Manually Feeding Paper from Tray Feed can also be enabled from the Paper Handling MenuPrinter will print only from Tray Print from Tray Printing by Type and Size of Paper Select the paper size settings from the control panelBenefits of Printing by Type and Size of Paper To print by type and size of paper, do the following Printer’s control panel. For more information, see Type and size settings can also be configured from Printing Tasks Printer Maintenance HP Policy on Non-HP Toner Cartridges Managing the Toner CartridgeToner Cartridge Storage Toner Cartridge Life Expectancy Redistributing the Toner Continue Printing When Toner is Low Redistributing the Toner Location of the Transfer Roller-Do Not Touch Cleaning the Printer Cleaning the Printer Press Item until %4#6%.#0+02# appears Using the Printer Cleaning Printer Maintenance Problem Solving Paper jam message Clearing Paper JamsPaper jams can occur at the following locations Go to Clearing Jams from the Input Tray Areas Clearing Jams from the Optional Envelope Feeder Clearing Jams from the Top Cover Area Clearing Jams from the Output Areas Clearing Jams from the Optional Duplexer Page If paper jams occur frequently, try the following Solving Repeated Paper Jams If a message persists Understanding Printer Messages 016#8#+.#$ #242#6*120 2.#5%.15+6 150.#07#+5-&8+% #+.74 556/+57 #5*+#5*+5 101621941 145*146# 2#5+/2.++ 14566+05 %*#0#/&+5-&8+% #/&+5-+ #/&+5-+5 #/&+5-+ /+5764#Z/26 64#Z.1#& =62?=5+? +056# 941008.122455161 %106+07 +1Z $74184.19 #4#...+1 $74184.19 702%6& 2#245+ 24+0644414 = RAM \\ 24+0644414 %-%#$.5 #0&%%.2194 Zzzz 24+0644414 Problem Correcting Output Quality ProblemsExamples below depict letter-size paper that has passed Through the printer short-edge first Order they are listed Troubleshooting Steps Determining Printer Problems Troubleshooting Flowchart#& is Can you print a configuration page? Can you print from a software application? Does the job print as expected? on the following Does the job print as expected? Message other than 4#& is displayed Can you print from a software application? Troubleshooting Flowchart for Macintosh Users For other Selecting an Alternate PPD Renaming the PrinterClick Select PPD Menu Map Checking the Printer’s Configuration Accessories, such as memory DIMMs, paper trays, and printer ConfigurationLanguages Out as well Sample Configuration Printer Information To print a PCL or PS font list PCL or PS Font List Hewlett-Packard Warranty Statement Service and Support Service During and After the Warranty Period Guidelines for Repacking the Printer Limited Warranty for Toner Cartridge Life What Needs to be DONE? Attach a separate sheet if necessary Service Information Form License Grant HP Software License Terms Worldwide Sales and Service Offices Worldwide Sales and Service Offices France Germany Greece Norway Poland Portugal Service and Support Specifications Paper Specifications Specifications A-3 Supported Sizes and Weights of PaperTray Dimensions1 Weight Capacity2 Dimensions1 Weight Capacity2 4000 T 4000 TN Tray Dimensions1 Capacity2 HP LaserJet Optional Dimensions1 Weight Capacity2 Sheet Tray4000/4000 N Specifications A-5 Supported Types of PaperPrinter supports the following types of paper Symptom Problem with Paper Solution Guidelines for Using PaperInks, such as those used in some types of thermography Do not use raised letterhead Specifications A-7 Paper Weight Equivalence Table Labels TransparenciesLabel Construction Envelope Construction Envelopes Envelopes with Adhesive Strips or Flaps Envelopes with Double-Side-Seams Envelope Margins Card Stock and Heavy PaperEnvelope Storage Type of Address Top Margin Left Margin Card Stock Guidelines Card Stock Construction Printer Specifications Physical DimensionsPrinter Weight without toner cartridge Electrical Specifications Environmental SpecificationsPower Consumption average, in watts Printer State Specifications A-15 General SpecificationsPrinter State Sound Power1 Acoustic Emissions Per ISO Serial Cable Specifications Specifications A-17 25 to 9 Pin Adapter C2909AHP Part Number Description DB-9 Serial Cable Pin Outs Pins not shown are not used by the printer SpecificationsDB-25 Serial Cable Pin Outs Pin outs for the computer end are typical pin numbers. Control Panel Menus Control Panel Menus Information Menu Control Panel Menus B-3 Paper Handling Menu Displays /#07#..& =2#24 #07#.&172.1 $+0&+0 014/# 754/1&/075. Most paper types =62? 014/#417**+ Control Panel Menus B-5 Print Quality Menu 6104&05+6 101/1&1#6%.#0+0 241%55%.#0+0 Printing Menu Control Panel Menus B-9 $1.56 10621+06174+447.#4 +&#01 Control Panel Menus B-11 Configuration Menu 25//14 45174%5#8 Control Panel Menus B-13 56#0 #0% 12+4/1 56#0#/&+5-1 #/&+5-5+ Control Panel Menus B-15 +16+/176 Menu+1$74#761 +1$745+ Control Panel Menus B-17 54+#.&64 *+ 21.#4+6*+ 54+#.$#7 Control Panel Menus B-19 EIO Menu 4000 N/4000 TN #.-01 %2+201 Control Panel Menus B-21 Resets Menu Control Panel Menus Printer Memory and Expansion Installing Memory Page Area should list the new printer language Checking Memory Installation Adjusting Memory Settings Resource SavingTo determine how much memory to allocate to a language Buffering To change the I/O Buffer setting Printer Memory and Expansion C-7 Installing EIO Cards/Mass Storage Printer Memory and Expansion Printer Commands Printer Commands Understanding PCL Printer Command SyntaxCategory of command terminates escape sequence Value field contains both Combining Escape Sequences Printer Commands D-3Entering Escape Characters ?&l3A?&l1O?&l8D Selecting PCL Fonts Printer Commands D-5 Common PCL Printer Commands ?&l#F ?&l#E?&a#L ?&a#M ?s#P ?s#H ?&k#S ?s#V ?s#S Printer Commands D-7?s#B ?s#T Printer Commands FCC Regulations Regulatory Information Environmental Product Stewardship Protecting the EnvironmentRegulatory Information Design of the printer facilitates the recycling Regulatory Information E-3 Printer Paper Regulatory Information E-5 To ensure printer longevity, HP provides the following Toner Material Safety Data Sheet Regulatory Information E-7 Declaration of Conformity Laser Safety Statement Safety StatementsCanadian DOC Regulations Vcci Statement Japan Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Laser Statement for Finland Regulatory Information Glossary Help button or a question mark symbol in the printer Software is already installedPrinter software help Software Index Index See also supplies availability E-5 Index Index PCL See PPDs Index Index C4118-91060