HP 8100C manual Your user profile on

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General digital sender troubleshooting (continued)

ProblemActions

A fax transmission you sent did not arrive at the destination fax machine.

●The receiving fax machine might be turned off or experiencing an error condition such as out of paper or toner. Check with the recipient.

●Make sure you entered the entire fax number, including the long-distance access number, such as a 1, and the area code or other numbers needed to dial long distance. These numbers must be dialed even if it is a local fax number.

●The Internet fax service’s server might be busy sending other faxes or waiting to redial other faxes. Wait and retry.

●For information about the transmission, check any fax notifications that might have been returned (for example, e-mail notifications in your e-mail inbox, or printed transaction reports, if these reports are possible with your Internet service provider).

●Resend the job to the recipient and yourself. If the message arrives at your fax, then it may be a problem with recipient’s fax or network. If it does not arrive, it may be your network.

A document sent to a printer did not print.

●Make sure the printer is online and working properly.

●Make sure that all cabling is securely connected.

●The job might have been lost because of a serious internal problem. All pending jobs are sometimes lost when this happens. Resend the document.

●Make sure you are sending to a supported HP JetSend-enabled printer. To view a list of supported printers, visit www.jetsend.com.

E-mail confirmations of e-	● Your company’s e-mail server might not support DSN (Delivery Status
mail transmissions are not	Notification), or one of the links to the receiving e-mail address does not
being received.	support DSN.
	● Verify that the e-mail notification is enabled in your profile. See “ Managing
	your user profile” on page 10 .
The bottom of a page that	● If sent from the flatbed, the document page might be too long. The
you sent is cut off.	maximum length that the flatbed can handle is 279 mm (11 in). The ADF
	can handle pages up to 355.6 mm (14 in) long.
	● If sent to a printer, the page might be too complex (require too much
	memory) for the printer to process. If possible, choose a printer with more
	memory.