Chapter 14

This section contains the following topics:

•The product will not turn on

•I connected the USB cable, but I am having problems using the product with my computer

•After setting up the product, it does not print

•The display shows the wrong language

•The wrong measurements are showing in menus on the display

•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•The Minimum System Checks screen appears

•A red X appears on the USB connect prompt

•I received a message that an Unknown Error has occurred

•The registration screen does not appear

•Uninstall and reinstall the software

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on.

•Solution 1: Make sure you use the power cord that came with the product

•Solution 2: Reset the product

•Solution 3: Press the On button more slowly

•Solution 4: Contact HP to replace the power supply

•Solution 5: Contact HP support for service

Solution 1: Make sure you use the power cord that came with the product

Solution:

•Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

Troubleshooting

1Power connection

2Power cord and adapter

3Power outlet

140 Troubleshooting