Troubleshooting
Chapter 14
Cartridges in wrong slot
Solution: Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges to color and icon for each slot.
Printing cannot occur without one of each type of ink cartridge inserted into the correct slot.
For more information, see:
“Replace the ink cartridges” on page 123
Cause: The indicated ink cartridges were inserted into the wrong slots.
General printer error
Solution: Write down the error code provided in the message, and then contact HP support. Go to:
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: There was a problem with the product.
Incompatible ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Check to see if the ink cartridges are compatible
•Solution 2: Contact HP support
Solution 1: Check to see if the ink cartridges are compatible
Solution: Check to make sure you are using the correct ink cartridges for your product. For a list of compatible ink cartridges, see the printed documentation that came with the product.
264 Troubleshooting