Solution 1: Turn on the product
Solution: Look at the On light located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution: Load paper in the input tray. For more information, see:
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software application.
TIP: You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications.
Cause: The product was not the selected printer.
If this did not solve the issue, try the next solution.
Solution 4: Check the printer driver status
Solution: The printer driver status might have changed to either offline or stop printing.
To check the printer driver status
▲In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task such as copying or scanning, your print job will be delayed until the product completes the current task.
Troubleshooting
Print troubleshooting | 183 |