Prepare the HP All-in-One for shipment

If, after contacting HP support or returning to the point of purchase, you are requested to send the HP All-in-One in for service, make sure you remove and keep the following items before returning your device:

•The control panel faceplate

•The power cord, USB cable, and any other cable connected to the HP All-in-One

CAUTION: The replacement HP All-in-One will not be shipped with a power cord. Store the power cord in a safe place until the replacement HP All-in-One arrives.

•Any paper loaded in the input tray

•Remove any originals you might have loaded in the HP All-in-One

This section contains the following topics:

•Secure the ink system

•Remove the control panel faceplate

Secure the ink system

Contact HP support for information about how you should secure the ink system to prevent ink from leaking in the HP All-in-One during shipment.

If you receive a replacement HP All-in-One, refer to the instructions included in the box for information about how to secure the ink system. The replacement HP All-in-One might come with ink cartridges that you can use to install in your device to prevent the ink system from leaking during shipment.

NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see “HP Quick Exchange Service (Japan)” on page 306.

Remove the control panel faceplate

Remove the control panel faceplate before returning the HP All-in-One for repair.

NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see “HP Quick Exchange Service (Japan)” on page 306.

CAUTION: The HP All-in-One must be unplugged before following these steps.

To remove the control panel faceplate

1.Press the On button to turn off the HP All-in-One.

2.Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the power cord with the HP All-in-One.

3.Remove the control panel faceplate as follows:

a. Place your hands on each side of the control panel faceplate.

b. Place the fingertips of your left hand in the small gap under the display, and then pry the faceplate down and to the right.

HP warranty and support

Prepare the HP All-in-One for shipment

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