Troubleshooting
Chapter 14
Carriage stall
Solution: Turn off the product and open the ink cartridge access door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product again.
Follow the prompts on the display to continue.
Cause: The print carriage was blocked.
Product stall error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Reset the product
•Solution 2: Contact HP support
Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product.
Cause: You needed to reset the product.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution: Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: There was a problem with the product.
Firmware revision mismatch
Solution: Contact HP support for service.
206 Troubleshooting